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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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My experience was with clearly was great. Quality product
I've ordered several airs of glasses from Clearly before and been delighted with every aspect of the transaction. This time however, something got lost in translation. What I thought I ordered was frames with transition lens (long and close distance) and with the kind of glass that darkens in the sun - like all my previous orders). What I got was a frame fitted with a pair of transition lenses (long and close vision) BUT with permanently dark glass - which are only useful in full sun, and no good for indoor use. So unfortunately I can't use them unless I'm trying to read outside. I'm unsure of why or how this happened; it had never been a problem before with multiple orders I had made, so I'm at a loss as to how the mistake was made. I haven't complained because I'm not sure whose fault it was…. And I can't afford to return the glasses and repeat the order with corrected lens. Otherwise I am always so pleased with my dealings with Clearly - and recommend the company and service to anyone who enquires about my glasses.
Always arrives early and fast. I always order my contacts from here. Plus my son loves the little gummy bear treat that comes with the package.
This was a very good experience. Way better than a previous competitor. Very caring and prompt communication to make sure everything was correct with the prescription prior to making the eye wear. All fit great. Very pleased. Will highly recommend Clearly and will purchase from them again.
I've ordered from you guys a couple of times, and my last time I ordered, all four glasses we're just too big for my face. Even though that was my mistake I was so thankful that the company has a great return policy. This time I looked at every measurement and the glasses that I got were absolutely perfect. For someone who is self-employed and doesn't have insurance to cover eyewear, clearly contact is saving grace for me.
I'm very pleased with my order. My eye contacts came very fast, in a good package + they put haribo gummies in my parcel, which is so cute. Thank you for your professionalism!
We received our order of contact lenses fairly quickly. However, it was delivered by FedEx in a damaged state, the box was crushed and very wet. In addition, the delivery person did not leave a note explaining the issue, nor did he ring the bell to alert us of any problem. Ultimately we did not seek a refund, since the contact lenses themselves were intact in the plastic packaging.
Hi Jennifer, thank you for your review. We are truly sorry to hear of this incident! We want to assure you that all of our packages are quality checked before being shipped out. We would like to further investigate this, to ensure it does not occur again, and therefore we will be reaching out to you directly very shortly. Thank you for your patience and understanding._ Team Clearly
Wonderful contacts, better than the contacts I received from the eye doctor. Easier to put in and take out and overall more comfortable! Very satisfied
I was pleasantly surprised when my order arrived. Everything was correct, the prices were good, and the addition of the packet of gummy bears was a nice touch. I'll definitely be ordering again from Clearly.
This is the first time this has happened, but I've now had four packs of contacts where the lense was folded inside the pack and came out with a bend in it. It cannot be worn after this, because the crease causes irritation and does not go away even after being soaked uncreased in the lense case.
Hi Ariel, thank you for your review. We're truly sorry to hear this! We want to assure you that all of our lenses are provided to us directly from the manufactures where they are mass produced, and although defective lenses can occur, they are very rare. We'd really like to take a closer look at this, so we can have the matter rectified for you immediately and accordingly so we'll be reaching out to you directly. Thank you for your patience. - Team Clearly
Excellent experience, easy to use website, great quality.
Fantastic! Always ridiculously fast and love the mini gummy bears, never buy contacts or glasses anywhere else
Amazing product and fast shipping. I only deducted 1 star due to the fact that the last couple shipments, when I lived in BC, weren't being delivered to me. Maybe because they changed their carriers but those idiots couldn't get into my apartment building when the ones before them had no problem with the delivery. This is not Clearly's fault whatsoever tho, since I've moved to ON they have been amazing. Customer service is fast and great as well.
Thank you very much for your feedback, Pat! We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. Someone from the team will be reaching out to see how we can properly earn five stars! -Team Clearly
The glasses I received did not work for me. Returning was simple and easy. The lady I spoke too was friendly and knowledgeable. I will find a better fit for me and order again
The ordering process was easy. The product came as described. Well made and ready to wear!
Fast delivery and the product came in excellent condition!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your feedback, Dorothy! I am sorry you received your glasses with the sunglasses lenses only. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly