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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Although there was a slight mix-up with the delivery address, the glasses arrived on time and at the correct location. Customer service was also quick to respond, even though the actual correction was made by Canada Post (who handled the delivery). Glasses were usable right from the box; further adjustments were also helpful for one of the frames.
Fast shipping, great price and exactly what I wanted. Both pairs I ordered fit perfect.
I received my contacts very quickly so I was impressed. I'm used to wearing the acuve, but I usually buy them from my optomistrists office but they were a better price so I bought them here. My sister is an optician so she helped me buy. They were terrible. They burned when I put them in and I had to rinse with contact solution. I'm used to wearing them hours in the day but I had to take them out after about 4- 5 hours because they were extremely dry! Even when I was wearing them I could feel them on my eyes, I could feel them moving around. And of course there are no refunds. What a waste of money.
Only giving 1 star because they arrived quickly
We're so sorry to hear this Janie! Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We’ll be in touch shortly to provide further assistance. Thank you for your patience! - Team Clearly
Happy with how easy it was to order and how quick it delivered.
My order arrived when it should, i received email each step of the way so I knew what was going on, and the proces are great! I'l order again soon
Easy method to try on glasses virtually. A variety of affordable frames to choose from. Great qualtity. Love my glasses!
I looked at a few different options in addition to Clearly.
Clearly was the best combination of price, style and service.
The staff are friendly and knowledgeable. My appointment was seamless from booking it to the day of service.
The range of eyewear styles are fashionable and the prices are affordable.
They take covid protocol seriously but in a respectful and welcoming way.
So glad someone recommended them to me.
The glasses fit, but they are smaller than I though or viewed in the demo app in the website... maybe being more clear about actual sizes will be beneficial..
We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service, Leo! Our apologies for the inconvenience this has caused you. You can always avail yourself of our great 60 days (during COVID!) return policy for glasses in their as-new condition. We would love to be able to help out when things don't quite go as planned and one of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
I sent in my order online, and discovered that the pupiliary distance was incorrect. I spoke with an agent, and he assured me that the changes would be made as per our conversation. My daughter is quite happy with her new glasses.
Thank you for becoming a customer of Clearly, Lisa! We appreciate your business. I am glad to note that you loved the glasses. Please let us know if we can do anything to make your experience worthy of 5 stars! - Team Clearly
Just praise for the process! No complaints. They know customer service
Great- sent back last pair ordered and got replacement. Very happy with new ones!
Easy to order. Kept me up to date with a minor problem. Arrived as promised
Great product very fast delivery………………………………………is this 50 characters now?
Pleasant experience at the store to get the measurements done and placing the order. Order received on time. Shipping and delivery was perfect.
I have terrible eyesight. I've been wearing glasses since grade 2 and I'm in my late 20's. I have many eye issues and have been buying glasses from the same place for years. So many of my friend have been ordering online and raving about the pricing so with being a mother of 2 and pregnant with my third, I really couldn't afford to spend the $800-$1000 I usually do and I desperately needed a new pair. The pair I've had for 6 years were so scratched that when I received my order of 2 new glasses from clearly, I cried. The moment I put them on my face and looked at my kids and could properly see their features in fine detail, it was like getting glasses for the first time again. I saved so much money and I have my vision back again. I'll never ever order from another place ever again. Thank you for this service with all my heart!
Fantastic and always earlier then expected. They fit perfectly... I will shop here always and I tell everyone I know who asks!
Very user friendly website! Fast delivery and frames as ordered
I am so happy with my glasses. The virtual try on worked great and the glasses fit and look exactly as expected. Delivery was quick, and I received a receipt that I used to claim my frames with my benefits.
I received my contacts but by the time they arrived I had gone away for a month. Now that I am back I realize that I ordered the wrong strength. I have only used 1 Set out of them. I am wondering if I can return them and get the correct prescription?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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I really appreciate you're taking the time to share them with us, Daniel! Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. Someone from the team will be reaching out to see how we can properly earn five stars! -Team Clearly