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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The entire experience was very easy. The website is easy to navigate and order. Lots of frames to choose from. Delivery was fast and I am very happy with the glasses.
So easy, quick and budget friendly! I loved how easy it was to order them!
This was my first experience with an optometrist. The shop was organized, efficient and professional.
We are delighted to read that you had an excellent experience, Joseph! It is always encouraging to learn that our customers are satisfied with our service as it is what we strive for everyday. The good words you have for us are passed on and we would like to thank you for your appreciation. We look forward to your next order. Be sure to let us know how we can get to 'love' with a full 5 stars! -Team Clearly
I received my order of two pairs of glasses. They fit really well and I like the style
My experience was fast and shipped quickly. The price is expensive for my contacts but worth it for the quality.
Thank you for your review, Taryn! When it comes to pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! For your next order, we recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Then, if you still find a cheaper final checkout price with an online competitor, just let us know, and we'll match the price through our Price Match guarantee. If you have any further questions or concerns, please do not hesitate to reach out to us through Live Chat or 1-866-414-2326. -Team Clearly
So simple to refill my contacts. All info kept on file and everything delivered quickly. Happy to purchase from Clearly again and again.
I walked into the Toronto store without an appointment but the staff quickly made an appointment for me and helped me find exactly what I was looking for
I ordered glasses for my husband and they showed up with no prescription in the lenses.
I contacted customer service and after providing his original prescription they confirmed everything was entered correctly. Then proceeded to tell me it was impossible that there was no prescription in the lenses as the receipt stated there was. We were replacing a pair of glasses that broke with the same prescription and you can tell the difference the ones from clearly have nothing in them.
But obviously I was lying, and they told me I could drive 2 hours to Toronto and have them examined to see if they contain a prescription.
They are giving me a refund but minus the express shipping I paid to get the glasses quickly.
Definitely wouldn't recommend all they had to do was replace them for me and pay for shipping instead making me feel like I was crazy or lying
What a terrible experience, Tara! We're truly sorry to hear about all the issues with your glasses. This is unacceptable and we'll make sure to pass your feedback on to our team, as this is not representative of the service we usually provide. We'd love the chance to make amends for what happened, and will reach out to you shortly to provide further support and make things right. - Team Clearly
Love them, they are perfect! My sunglasses arrived quick. The lenses are not heavy or thick, perfect amount to pay for a perfect pair of shades!
Quick and easy to use website, good communication about my order status throughout process and safe delivery of fragile product
I was initially very happy when my sunglasses arrived. I had never had progressive sunglasses before and my vison was great. The glasses seemed a bit light and flimsy when I received them but I only use them for driving and thought it was just a light weight frame not realizing it was of dollar store quality. Recently they were damaged beyond repair after a minor incident. I have had them for just over 2 months and after repeated contact, Cleary will not stand behind the poor quality of the frame. I have since filed a claim with my credit card. I have ordered from other online eyewear providers that had much better customer service and a focus on a quality product. If you are going to take a chance and order online, DON'T do it with Clearly. Many other better options out there. I even offered to keep teh lenses and have teh frames replaced and they would not. Help. BEWARE
The quality of our products is important to us, as well as the satisfaction of our customers, and we're truly sorry to hear that you didn't have the best experience with your new pair of glasses. We'd love the chance to get to the bottom of this and make things right, a member of our customer care team will be reaching out to you shortly, to help. Please keep an eye on your email inbox. - Team Clearly
They were helpful and efficient. Glasses came when predicted. Needed to be fitted and may need one more fitting
We are most concerned with the satisfaction of our customers and your feedback is of great value to us, Gwen! Thank you for choosing us and we hope that we will have the honor of serving you again very soon. You might want to check this link for your future reference on how to make sure it will be a good fit: https://www.clearly.ca/thelook/how-to-buy-glasses-online/. Please let us know if we can do anything to make your experience worthy of 5 stars! - Team Clearly
Very satisfied! This is my third time visiting! Very satisfied! This is my third time visiting! Very satisfied! This is my third time visiting!
Everyone there was super professional and helpful and kind from beginning to end. The process was so easy! I found out about this program just in time as my daughter is turning 11 soon. I had just purchased glasses for her 6 mths before and she already needed a new prescription. I'm very thankful for this opportunity and appreciate Clearly Glasses' generosity and this program!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We are thrilled to know that you are happy with our service, Meena! Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. Someone from the team will be reaching out to see how we can properly earn five stars! -Team Clearly