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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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One of the simplest and most affordable suppliers on the marker. Fast turn around as well. Thanks folks.
Even with COVID ruling out lives these days the shipping time was surprisingly short. The quality of the product never diminishes.
Thank you CLEARLY. You've done it again.
Thanks so much for the great review Anne! We want you to know that our customers are our priority, and even in these tough times, we want to make sure we're continuing to provide safe, quick and reliable services, so we're more than happy to be able to help! We look forward to 'seeing' you soon! - Team Clearly
Wonderful! I ordered one pair of sunglasses, and a pair of eyeglasses in a different frame. They arrived quickly and I love both pairs! Prescription seems fine and frames are great quality. I used the try on feature and I'm so glad you brought the try-on back... I haven't used Clearly in the past few years because this feature had been dropped, and it's useless to try and buy glasses based only on measurements.
Thanks so much for your review, Nikki! We really appreciate you sharing your experience and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I love the way I can "try on" my frames virtually, across the catalogue and keep things is my cart before commit to my purchase.
Thanks so much for your review, Pam! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great pair of glasses; very happy with my purchase. I got a pair of round shaped frames and they're great with my progressive lens, lots of reading room.
Thank you for your review, Marilyn! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Super fast and great quality. I didn't think I'd ever be able to afford prescription sunglasses, but Clearly proved me wrong!
2 times happy, with the price and the glasses! Wish I could afford to order more.
You have great selection, sale prices are great.
Thank you for your review, Cathy! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great product, fast delivery. My husband and I both love our glasses and returning the ones the didn't fit was easy
Thank you for your review, Lindsay! We really appreciate the feedback and your support. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Quick and effective all around! From the ordering to the delivery and tracking.
I can't say enough good about the experience I have had with clearly. Cheap, fast & efficient
Thanks so much for your review, Tanya! We really appreciate the feedback and kind words. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
We were there three times and each time the staff were so friendly and helpful.
The last time JuleanneC was awesome. She made me feel like her best friend and really cared.
Thanks so much for your review, David! We really appreciate the feedback and kind words. We'll be sure to pass it on to the retail team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Brian! Thanks so much for the great review! We like making sure our customers are kept up to date on the progress of their orders every step of the way! If there's anything we can help you with, please do not hesitate to reach out! We look forward to 'seeing' you again real soon! - Team Clearly
Professional staff at downtown Toronto store. Only thing was I spent a lot of time identifying glasses online hoping I could then be measured at the store but because of astigmatism, was told it was more advisable to choose a frame at the store.
Correct prescription. The glasses were reasonably priced
Thanks for the great review Christo! We're happy to hear that the glasses you received are working out well for you! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! - Team Clearly
This i by far the Best company I have ever dealt with. Great customer service and product
Thanks so much for your review, Layton! We really appreciate the feedback and your support. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Emma! That's great to hear! Thank you for providing us with this great review! If there's anything we are able to help you with, please feel free to reach out to us! We look forward to hearing from you again soon! - Team Clearly
It was an easy transaction for the same product I've been using for years.
Thanks for your review, Dave! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you for more years to come! -Team Clearly
I have ordered six pairs of glasses/sunglasses over the year. If there ever was a problem and it couldn't be fixed, I have been able to return them without any issues.
Thanks so much for your review, Nicole! We really appreciate the feedback and your support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Good experience. Glasses have a tendency to slip off my nose and seem a bit wide for my head. Not sure whether there is an easy fix (?) as I really like them.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks so much for your review, John! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly