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Clearly

2.8

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
1 helpful vote
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SImple and affordable
August 22, 2020

One of the simplest and most affordable suppliers on the marker. Fast turn around as well. Thanks folks.

Date of experience: August 22, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, John! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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The quality I've come to expect
August 22, 2020

Even with COVID ruling out lives these days the shipping time was surprisingly short. The quality of the product never diminishes.
Thank you CLEARLY. You've done it again.

Date of experience: August 22, 2020
Angela C. — Clearly Rep
over a year old

Thanks so much for the great review Anne! We want you to know that our customers are our priority, and even in these tough times, we want to make sure we're continuing to provide safe, quick and reliable services, so we're more than happy to be able to help! We look forward to 'seeing' you soon! - Team Clearly

Canada
1 review
2 helpful votes
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2nd order from clearly
August 22, 2020

Wonderful! I ordered one pair of sunglasses, and a pair of eyeglasses in a different frame. They arrived quickly and I love both pairs! Prescription seems fine and frames are great quality. I used the try on feature and I'm so glad you brought the try-on back... I haven't used Clearly in the past few years because this feature had been dropped, and it's useless to try and buy glasses based only on measurements.

Date of experience: August 22, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Nikki! We really appreciate you sharing your experience and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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I love the way I can "try on" my frames virtually, across the catalogue and keep things is my cart before commit to my purchase.

Date of experience: August 22, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Pam! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
2 reviews
0 helpful votes
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Great pair of glasses.
August 22, 2020

Great pair of glasses; very happy with my purchase. I got a pair of round shaped frames and they're great with my progressive lens, lots of reading room.

Date of experience: August 22, 2020
Jane S. — Clearly Rep
over a year old

Thank you for your review, Marilyn! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Super fast and great quality. I didn't think I'd ever be able to afford prescription sunglasses, but Clearly proved me wrong!

Date of experience: August 22, 2020
Canada
1 review
0 helpful votes
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Happy, happy
August 22, 2020

2 times happy, with the price and the glasses! Wish I could afford to order more.
You have great selection, sale prices are great.

Date of experience: August 22, 2020
Jane S. — Clearly Rep
over a year old

Thank you for your review, Cathy! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Wonderful
August 22, 2020

Great product, fast delivery. My husband and I both love our glasses and returning the ones the didn't fit was easy

Date of experience: August 22, 2020
Jane S. — Clearly Rep
over a year old

Thank you for your review, Lindsay! We really appreciate the feedback and your support. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Big thumbs up
August 21, 2020

Quick and effective all around! From the ordering to the delivery and tracking.

Date of experience: August 21, 2020
Canada
1 review
0 helpful votes
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New glasses
August 21, 2020

I can't say enough good about the experience I have had with clearly. Cheap, fast & efficient

Date of experience: August 21, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Tanya! We really appreciate the feedback and kind words. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
2 reviews
0 helpful votes
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Outstanding service
August 21, 2020

We were there three times and each time the staff were so friendly and helpful.
The last time JuleanneC was awesome. She made me feel like her best friend and really cared.

Date of experience: August 21, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, David! We really appreciate the feedback and kind words. We'll be sure to pass it on to the retail team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Bermuda
1 review
0 helpful votes
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Thank you
August 21, 2020

Quick and efficient process. Regular updates and confirmation

Date of experience: August 21, 2020
Angela C. — Clearly Rep
over a year old

Hi Brian! Thanks so much for the great review! We like making sure our customers are kept up to date on the progress of their orders every step of the way! If there's anything we can help you with, please do not hesitate to reach out! We look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Very satisfied
August 21, 2020

Professional staff at downtown Toronto store. Only thing was I spent a lot of time identifying glasses online hoping I could then be measured at the store but because of astigmatism, was told it was more advisable to choose a frame at the store.

Date of experience: August 21, 2020
Canada
1 review
0 helpful votes
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Glasses
August 21, 2020

Correct prescription. The glasses were reasonably priced

Date of experience: August 21, 2020
Angela C. — Clearly Rep
over a year old

Thanks for the great review Christo! We're happy to hear that the glasses you received are working out well for you! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! - Team Clearly

Canada
1 review
0 helpful votes
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Best Company Ever
August 21, 2020

This i by far the Best company I have ever dealt with. Great customer service and product

Date of experience: August 21, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Layton! We really appreciate the feedback and your support. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Contacts
August 21, 2020

It was fine they came in on time and nothing came in damaged

Date of experience: August 21, 2020
Angela C. — Clearly Rep
over a year old

Hi Emma! That's great to hear! Thank you for providing us with this great review! If there's anything we are able to help you with, please feel free to reach out to us! We look forward to hearing from you again soon! - Team Clearly

Canada
1 review
0 helpful votes
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Great service and Great savings!
August 21, 2020

It was an easy transaction for the same product I've been using for years.

Date of experience: August 21, 2020
Jane S. — Clearly Rep
over a year old

Thanks for your review, Dave! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you for more years to come! -Team Clearly

Canada
1 review
0 helpful votes
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Great service and products
August 21, 2020

I have ordered six pairs of glasses/sunglasses over the year. If there ever was a problem and it couldn't be fixed, I have been able to return them without any issues.

Date of experience: August 21, 2020
Canada
1 review
0 helpful votes
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Awesome service!
August 21, 2020

Perfect, as always. Super fast shipping too! Thanks!

Date of experience: August 21, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Nicole! We really appreciate the feedback and your support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Sunglasses
August 21, 2020

Good experience. Glasses have a tendency to slip off my nose and seem a bit wide for my head. Not sure whether there is an easy fix (?) as I really like them.

Date of experience: August 21, 2020