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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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So easy and great product. My order was delayed but I was kept in the loop.
Ordered 3 pairs of glasses. Different times. Same prescription that i have been using for years. Correct pd. Was not able to see properly unless i pulled the glasses away from my face.
I returned each pair and a refund was given quickly. Thank you..
Always quick. Always accurate. Subscription service always gets me my contacts on time so that I never run out
The option to see the glasses on is definately needing some serious work.
Decent prices
Thanks for your review, J M. We greatly appreciate your feedback! If you have any further questions or concerns, please do not hesitate to reach out - we're happy to help. Thank you. - Team Clearly
The price was well below retail stores and I received the contacts within 2 days
Thanks so much for your review, Kamal! We pride ourselves on having the best price around, and the fasting shipping (whether that's picking and packing your order in our Vancouver, BC warehouse, or offering the fastest 1-2 business day shipping). If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
It was smooth sailing. Package arrived quickly as usual.
Thanks for your review, Marianna! We really appreciate the feedback and your continued support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Compared with my last pair of konishi frames these are not very good. The arms flair out at the sides which seems to reduce the over length of the arms. Mine barely make it behind my ears and I have had many near misses where the glasses almost came off my face onto the floor because of this. Another disappointment was the choice of colors with only a forest green and white to choose from.
Your feedback is really important to us Dorian! We're sorry to hear that these glasses aren't working out - we would love to provide further assistance in helping find the right pair. We just sent you a private message to follow up with the message we sent on August 21. Looking forward to your response! - Team Clearly
I ordered the wrong contacts. I called Clearly's customer care and they refunded me and made the returns quick and easy/
Hi Adam, thanks so much for your review! We know mistakes happen, and the most important thing is making sure you have the right product to help you see! If there's anything else we can help with, please feel free to reach out. We're happy to help! -Team Clearly
I had trouble with frame sizes etc. Not obvious enough instructions for that online, I think. Called and Philip j was very patient and helpful. Frames needed some tweaking when arrived. Very happy with the new specs.
Hi Adrian, thanks so much for your review! We're glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Ordered 2 pairs of glasses and they arrived quickly and am very happy with them. One pair needs to be taken in and the arms need to be slightly adjusted, but that is not a issue at all. Very pleased with the quality and the low price paid!
Hi Clinton, thanks so much for your review! We really appreciate the rating and feedback, and we're so glad to hear you're enjoying your glasses so far! When it comes to getting your glasses adjusted, we have a few options for this, and would love to send you some details. Keep an eye on your email inbox! -Team Clearly
My experience has been good. I have recommended your company to a few of my friends and family.
Hi Peter, thanks so much for the review and kind words! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks for the great review Anne! We're glad to hear that everything worked out with your order quickly and easily, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
I don't mind my glasses but in the photo its more brown then green or turquoise and the glasses I received are completely turquoise/greeny blue with the tiniest amount of brown.
We're sorry to hear that these glasses weren't what you had expected, Simi! We're sorry for this inconvenience and we would like to provide further assistance. We have extended our free return policy to 60-days, as long as your glasses are in their original condition. If you have any further questions or concerns, please do not hesitate to reach out to us! - Team Clearly
Very easy to order and came when expected. Super light weight and the photochromic change provides for a very dark lense in bright sun - perfect!:-)
Thanks so much for your review, Michael! We're glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Orders 2 pairs of prescription sunglasses. Love them both but one pair is too big so will need to take them in to bed adjusted.
I ordered two pairs of glasses and one pair was the wrong size and Clearly took them back hassle free!
I never buy my glasses at the optometrist. I only order from Clearly.
Hi Laura! Thank you for the great review and feedback! We're sorry to hear that one of your frames didn't quite work out for you, but it's great to hear that our awesome customer service team was able to process a quick and easy return on your account for you!
We'll be more than happy to help you find that next great pair soon! We have some great tools available on our website to help you with this, like the MyFit tool, (which filters out all frames by your preferred measurements). From there, you can narrow down your search even more by color, shape, material etc. We also have a great Virtual Try On tool (which lets you view how the frames will look like on first, before making your final decision)!
We're definitely looking forward to 'seeing' you again soon! If there's anything else we can help with, please feel free to reach out to us! - Team Clearly
I've had very good experiences with Clearly. They deliver on time and the product is high quality and yet at a reasonable cost. It's great to have a Canadian company providing this service and not having to pay in US dollars. Keep up the good work.
Thanks so much for the review and kind words, Anthony! We really appreciate it! We're very proud to have our head office and warehouse in Vancouver, BC. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
My optician confirmed to me that my new glasses made by Clearly.ca were bang-on accurate to my eyesight prescription! I'm thinking of ordering a second pair!
Have ordered multiple glasses and contacts and haven't had any issues. Over all very satisfied
Thanks so much for your review, Trish! We really appreciate the feedback and your continued support. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I got my contacts within a week. It was super simple-- just had to enter the digits on my previous contact lenses box and they knew what I was looking for exactly! 10/10 would order again.
Thanks so much for your review, Bonny! We're so glad to hear you're pleased with your first order with us! If there's anything we can help with in the future, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
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Hi Lisa, thank you for your review! We really appreciate you sharing your experience and feedback. If you'd like to troubleshoot your prescription, pupillary distance, or optical centre measurement with us, please feel free to reach out. We'd be more than happy to help! -Team Clearly