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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Have ordered MANY pairs of glasses from Clearly. This last order was perfect again. Great fit-color was what I wanted. Fast service as usual. Can't wait to visit their store in Calgary.
I am pleased with my purchase and happy that buying glasses online, without actually trying them, actually worked out very well. The glasses arrived after aprox 2 weeks from the order. They are nicer than in the picture, very light frame. It did take me some some to get used to the new prescription, but otherwise they are perfect. I saved a great deal in the frame and lenses and I very satisfied with the product.
The sunglasses were chosen honestly for price since I misplaced my last more expensive ones... I love these more! Very comfortable just wish I got the brown lenses that are my usual go-to but these are so nice to wear! Never disappointed with my orders
I ordered a set of Davies for each eye, however, 3 weeks after it said it had shipped (through FedEx) I still hadn't received them. Had to chase up where they were (Fed Ex was impossible couldn't get to a person) got in contact with Clearly they said they would get back to me ( but they gave me a $20 credit for the inconvenience). It took 2 days. They said they would resend the contacts. Personally I think someone at FedEx stole them or at the very least lost them. They eventually arrived about 7 business days later.
The up side is I love the contacts.
Caveat: this all occurred starting at the beginning of December during the pandemic
Been ordering from ClearlyContacts now Clearly for over twenty years. Always perfect at less then half the price of local.
I received my order and liked the glasses however the frames did not fit flush on my nose bridge. I contacted Clearly by phone, they were very accamodating and they gave me instructions on how to return the glasses for refund which I did and I received the refund promptly. I will order replacements however I had placed this order on your Black Friday special and I'm now waiting for news of discounted specials as I am a senior on a pension I can't pay full price.
Love the frames i bought. They did great and suit my face
Hi Colleen, thank you for your review! We're so glad to hear that your eyeglasses are working out great for you! We want our customers to love the products they receive from us! If there's anything we can do to help bring this great review up to a perfect 5-star score, please feel free to reach out! We're looking forward to 'seeing' you again real soon! - Team Clearly
The glasses came quickly but they are not comfortable.
The pair arrived on time, as good as expected, enjoy wearing it every day! Will keep shopping at Clearly for sure as long as they keep up their good work!
The experience was relatively easy, but I found the try on option a bit cumbersome. Pricing and results were good though. Delivery time is good. The only downside is that if glasses do not fit properly, you have to find someone to adjust them for you if you are not near a Clearly Outlet.
Hi Valerie, thank you for your review and feedback. We thank you for bringing this up to us! While the Try On View option is still relatively quite new to us, we're always working on it, and as such, we're always adding new frames as well. We'll be sure to pass this feedback along to the team for you. We also understand how important it is to find the perfect style of frames, and like clothing, eyeglasses are not a one size fits all type of product, so know the importance of having some fine tuning needed. We'll be more than happy to reach out with some options on which you can proceed with! - Team Clearly
Glasses fit great however progressive feature does not appear to be as good as my last pair
Thank you for your review Daniel. We appreciate the feedback on this. We're sorry to hear that you've experienced some issues with your eyeglasses. We'd love to look into this and assist you as best as we can, so someone from our team will be reaching out to you directly. If there's anything else we are able to assist you with, please feel free to reach out! - Team Clearly
Have been a client for many years and always satisfied by the quality and top notch service.
I absolutely love my glasses! They fit perfectly! I will definitely order again and have already recommended Clearly to numerous people.
Great quality and reasonable delivery given the times we are now in - postal workers all sick.
Very happy with the value received. And opportunity to virtually "try them on" before committing to a frame style.
Will definitely buy another pair once I have cataract surgery yielding a new prescription.
Happy I am dealing in Canadian $$$ with a Canadian company.
Nice frames and glasses are great. I have a thicker prescription and it still works with these glasses.
Thank you for your review and feedback Michael, we're so glad to hear that you're enjoying the glasses you received from us! If there's anything we can do to help bring this great rating up to a perfect 5-Stars, please feel free to reach out to us! We look forward to hearing from you again soon! - Team Clearly
The frame fit it nicely, and the glasses was just the right one as prescribed.
Pleased with the order.
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Hi Barbara, thank you for your review. We appreciate the feedback. We're sorry to hear that the eyeglasses you received didn't quite work out for you. We want our customers to love the products they receive from us, which is why we offer such a great return policy. We're glad to hear that our awesome customer service team was able to provide this option for you quickly and easily. We'll be reaching out directly so keep an eye on your inbox for us! - Team Clearly