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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Easy to order and arrived very quickly! Amazing! Will definitely be ordering again in the future.
Been ordering from Clearly for well over 10 years contacts and glasses. Always quick and speedy delivery. Exceptional customer service always happy to help and replace whatever may have gone wrong. Quality products at great prices!
My glasses came quickly and they are light on my face, which I was looking for. They are just a bit darker than I expected. I thought there would be a bit more purple on them.
I don't think I could say enough good about this company. From the clean and informative website to the variety of glasses and prices to their customer service and speedy delivery. It has been a long time since I've had such a good experience with a company. I ended up buying 2 pairs with prescription lenses for half the price of the last pair of glasses I had. After placing my order they informed me one of the pairs I bought was no longer in stock. The email was quite humorous and they apologized for the mix up. They reimbursed me for the purchase, but they also gave me a credit on their website to use for another pair of glasses. They offered to help find another pair similar to what I was looking for, but I was easily able to find a pair myself. The first pair came weeks earlier than expected and the other pair are on their way and should be here weeks earlier than expected as well.
Wow! Thank you so much for your great rating and kind words Shaun! We truly appreciate it! We're thrilled to hear that the frames you received from us are working out great for you! We look forward to helping you find that next perfect pair real soon! If there's anything we can assist you with, please feel free to reach out! - Team Clearly
My glasses broke. I was lost.
I found their site, and got glasses with my prescription shipped across the country and delivered 4 days after ordering for $64!
I was in shock and expected a low quality product... Well, I was wrong... They are phenomenal.
Amazing service, accuracy and speed. I would recommend to everyone and frankly already have been!
Thank you clearly.ca
Welcome Ben! We're so glad you found us and gave us a shot! We're even more thrilled that you're enjoying the new frames you received from us! We're proud to be able to provide our customers with quality products at great prices for all, and we're definitely looking forward to helping you find that next great pair of frames real soon! - Team Clearly
Glasses arrived on time. I also had great service at the Robson store when they fixed the arm length so they wouldn't fall off... at no charge. I have a small head.
Thanks for your great rating and review Lisa! We're so glad to hear that our friendly team members at our Robson Store were able to help assist you with this! We look forward to 'seeing' you again real soon! - Team Clearly
It was first time so i was scared how the glasses will fit and loo, but it was good except i feel it is little bit loos frame.
Otherwise all were good.
Welcome Shan! Thanks for taking a chance on us! We aim to making sure our website is as easy as possible to navigate through, as well as the entire ordering process from choosing your frames, to receiving them, so we're glad to hear you found it just that! We're sorry to hear that the frames are a bit loose for you. Some gentle manipulation of the frames can make a world of difference, and is even something you can do at home! See our helpful blog article for a guide on adjusting your temples here:. https://www.clearly.ca/thelook/how-to-adjust-glasses. We hope this helps! If there is anything further we can assist you with, please feel free to reach out! - Team Clearly
Easy to navigate thru site to find what i want. Competitive prices. Was not in a rush to get my contacts so it was ok that i had to wait for out of stock items. Received in ample time and was notified promptly when one of the items needed to be restocked and will be late, and then again when it was mailed. Fast delivery once mailed, with tracking details.
Hi Cheryl, thank you for your great rating and review. We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
Glasses fit great. At first I wasn't impressed with how thin the arms where. The arms of the frame are thinner then any full frames I owned. But the pair has grown on me and it is now my preferred pair.
Hi Tim, thank you for the rating and review. We want our customers to love the products they receive from us, so we're happy to hear the frames worked out for you. If there is anything further we can assist with, please feel free to reach out! - Team Clearly
Order regularly, and my orders have never had an error, the price is great, and product quality is too. Easy to order.
Welcome back Liesa. We're glad to hear from you again, and thank you for your review and feedback. We're proud to be able to provide our customers with quality products at great prices for all, and we're thrilled to hear you're enjoying it! We love hearing feedback from our customers on ways we can improve our website and services so if there's anything we can do to turn this into a perfect 5-star score, please feel free to reach out! - Team Clearly
Great service, prompt delivery. Well designed web-site, very easy to navigate, up to date and very fashionable, fabulous, quality frames from various designers and most of all great and reasonable prices.
Thanks so much for the terrific rating and review Annie! We're glad to hear you're finding our website easy to navigate through and order off! That's our aim for all our wonderful customers! We look forward to 'seeing' you again real soon! - Team Clearly
Really great customer service. If you're not happy with your glasses you can return them and pick out new glasses.
Thanks for your review and feedback Christopher! We're glad to hear you're enjoying our products! We have some great tools on our website like the MyFit tool where you can filter out all frames by your preferred sizing requests, as well as the Virtual Try On feature where you can upload a photo of yourself and see how the frames look like on before making your final decision. We look forward to 'seeing' you again real soon! - Team Clearly
My ray bans arrived on time. I got the new Premium progressive bifocals with Transitions lens. I have called to say the right lens seems a little loose when cleaning the lens you can feel them move slightly. Because of Covid I haven't had the chance to make a trip to the Toronto store to check them out and fitted.
With the Transition I thought it would be the same as sunglasses (not for driving) so you wouldn't have to have 2 pairs like I have had in the past. They don't seem to darken the sun rays as much as my previous pair of sun glasses.
Customer Service has been good and I will follow up after I have been to the Toronto store for adjustments.
Hi Vince, thank you for your review. We're sorry to hear that you are experiencing issues with your eyeglasses. We want our customers to be 100% satisfied with the products they receive from us, so we're more than happy to help make this right for you. Keep eye on your inbox for a DM from us shortly. - Team Clearly
They're nice sunglasses, just a little more flimsy than expected.
Exactly what I wanted at a fraction of the price I would have paid elsewhere.
Hi Sharon, thank you so much for the excellent rating and review! We truly appreciate it, and we're glad to hear that you're enjoying the frames you received from us! We look forward to helping you find that next great pair real soon! - Team Clearly
Sounds like we nailed it! Thanks so much for the perfect score and feedback Debby! We appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
What kind of service is that? Your people on the phone are really professionals. Clearly kept me informed all the way about my order details until it arrived to me. Quick service. Thank you very much.
Hi Mona, thank you so much for the great review! We like making sure our customers are kept up to date on the progress of their orders every step of the way, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
The view yourself option were screwy so getting a proper fit was guess work that was unnecessary. The glasses are sturdy and aesthetically appealing.
Hi Shannon, thank you for your review and feedback. We'll be sure to pass this along to our Marketing and IT Team to look into. We also suggest trying out our great My Fit tool for future orders, where you can add in your preferred size requests and have all frames currently available in that size filtered out for you. From there, you can narrow down your search even more by color, material, shape etc. We hope this helps, and we look forward to 'seeing' you again real soon! - Team Clearly
Thank you for bringing in one pair that fit me! I love the style too.
We're so glad to hear that Gerri! Thanks for the excellent review and feedback! We look forward to 'seeing' you again real soon! - Team Clearly
The glasses arrived as per quoted schedule, prescription was correct and they are comfortable. Also great price.
Hi Gord. Thank you for your terrific rating and review! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
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HI Tammy, thank you for your review. We appreciate your feedback on this. We're sorry to hear that the lenses were not what you had expected. We want our customers to love the products they receive from us, so we're happy to help make this right for you. If you are not fully satisfied with them and they are in their original condition, we have recently extended our free return policy to 60-days. Our customer service representatives would be more than happy to help you find a pair that you will love! You can reach out to us through Live Chat or at 1-866-414-2326. - Team Clearly