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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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So easy to order this way. Ordered and received earlier that first indicated
After an initial error, clearly came through with an easy refund and fast replacement. Recommended! Will never pay optometrist shop prices again. Excellent service and quality! Thanks ;)
Got exactly what i expected, came faster than it said it would
I've ordered a bunch of times from them and if there is an issue with any of the items it is always pretty simple to get it fixed.
They arrived fast. Only complaint was delivery driver threw box on my step. Was not placed in mailbox. Did not knock or ring doorbell. Was lucky that we didn't step on them when leaving the house.
Hi Patricia, thank you for your review and providing us with your feedback on this. Your satisfaction is very important to us, so we're sorry to hear that your package was delivered in this condition. We will be sure to pass this along to our team so they can follow up with the courier company! If there is anything further we can assist you with, please do not hesitate to reach out to us! We hope to 'see' you again soon! - Team Clearly
I ordered my contacts and was told by Email that my specific contacts were going to be late. They took a little longer the usual but the turn around was Fast.
Easy to choose & try on using on line features. Delivery fast & accurate.
Enjoyed the experience of virtually trying the sunglasses. I was happy to have them arrive so quickly and efficiently.
Hi G. G! Thanks so much for your review and feedback! We're glad to hear that you're enjoying our Virtual Try On feature! We're adding new frames to it everyday, so we're looking forward to helping you find that next great pair real soon! If there's anything else we can do to help bring this up to a perfect 5-Star score, please feel free to reach out! - Team Clearly
Easy to order, glasses arrived quickly and were as expected.
I had a great experience, I mistakenly put in the wrong number in the prescription. I called customer service, they adjusted the order. My wife received her new glasses, she put them on and never looked back at her then current glasses that she only had for 3 months. She loves the style of the clearly glasses.
Love my new glasses, good quality and fit. I will order from Clearly again.
Great experience! Fast delivery and easy to order.
The glasses were fine, it just didn't fit my face. Good quality tho!
I ordered contact lenses for my husband and I, and they came so much faster than expected, especially with Covid postal delays and Christmas coming. I wasn't super happy with my less expensive trial lenses, but that isn't Clearly's fault. Will go back to my old brand on the next order. Thanks for the quick and reliable service!
Glasses are good for the price but they don't fit well, do miss the personal sizing that I normally get in store
Great product, great price and fast order delivery.
I recently purchased a pair of eye glasses from the Chinook Center Clearly store. The customer service was very good. The person that helped us was friendly, and offered suggestions without being intrusive. A few weeks later I received my glasses in the mail and encountered a similar problem to the glasses I returned earlier to Bailey Nelson. The distortion in the lens makes the glasses nearly unusable. Unless I look straight out the center of the lens there is significant distortion. As I write this the top and bottom of my monitor are bowing out. The distortion also affects depth perception. The glasses I purchased at Bailey Nelson were much worse. Unusable, and even dangerous. This is a direct result of the lens quality. Up until this point I have always purchased Nikon lens for my glasses. They are more expensive but I have never encountered any problems with distortion. You get what you pay for. $150 for clearly eye glasses with their highest quality lens including frames. $600 for Nikon lens plus whatever you pay for frames. I was told by an employee of clearly (not the same one that helped me pick out my glasses) that they use Essilor to produce the lens. This is the same company that lens crafters and other big name eye glass company's use for their lens. If you have had good results from one of those stores, I would recommend Clearly. For reference my script is -3.25 in both eyes.
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Hi Carey, thanks for your review and feedback! We love surprising our customers with our speedy services! We're glad to have made it easy and convenient for you to order through us! If there's anything we can do to help bring this great review up to a perfect 5-star score, please feel free to reach out to us! We look forward to 'seeing' you again real soon! - Team Clearly