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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The service is fast and efficient for sure. The pricing was also great. However the glasses did not look like what they had on the website. Measurements were also off. But wearable.
Second time I take my prescription to Clearly.
Both times got very good service.
Thanks!
I have ordered it a couple weeks ago and then i received the eyewear in a week, it was so quick and the eyewear is pretty good.
I am very impressed with the quality & speedy delivery of the contact lenses.
We never shop anywhere else for glasses. Clearly meets our needs in every aspect.
Excellent experience
Love the upgrade to try on glasses virtually
It is so easy to order new glassess, toughest part is picking out which frames I want!
I'm very satisfied, I will order again, just wish that when you have a coupon, you can never get to use cause it's that or the free shipping, for the price, shipping should be free
I sincerely appreciate the company as my main supply of contact lenses for about a decade- but they have gone crazy emailing too much and too much requests for reviews lately.
Sloooooooowwww delivery. Too slow for me to order again. I actually needed it soon.
Resolution by clearly team was acceptable. Thanks for being proactive and reaching out. Appreciate your efforts! Will order from you again.
I could not be happier with the lenses and frames I bought. I was not expecting the virtual try on to actually work as well as it did and my glasses look perfect on my face in person as well. I won't be returning to my optometrist in the future for lenses as the experience and price could not be beat.
I ordered contacts the last week of November. I paid for quicker delivery.
My order was supposed to be delivered in early December. When my estimated delivery date had passed with no shipment notification or other communication, I reached out to customer service. They told me there had been delays from the supplier but they should be shipped out on the following Tuesday and that I would receive communication from support. Another week and a half went by with no communication so I reached out again. This time customer service again communicated there were delays from the manufacturer but should again ship out by Tuesday. Eventually I received the contacts I ordered - a month after I'd placed my order.
There was no indication when I ordered that there were potential supplier delays.
There was no communication from clearly that my order was delayed except when I reached out directly looking for updates.
I find all of that very frustrating and inconsiderate
Order arrived promptly, was what I ordered. I am satisfied.
My order was delivered promptly and efficiently. Thank you for the reliable service.
Experience was good although I had made 2 appointments and both were cancelled the day of. Actually on my way to appointment. Very much had confidence in the doctor who I ended up visiting. Staff were excellent helping me with the choice of my glasses.
Oh no! We're so sorry to hear this Barbara! That should not have happened to you. We've sent you a private message for your order details so we can ensure this is investigated further. We look forward to hearing from you soon! - Team Clearly
I ordered two pairs of glasses, and upon arrival they looked great. I wore them over the span of one week just in the evenings when I would get home from work, and they were already falling apart. The lenses have slightly popped out of the frame, and the arms on the glasses completely loosened even after I tighten the screws they continue to be flimsy. This causes them to fall off of my head often, especially when looking down. They look great, but cheap cheap cheap. I guess you got what you pay for. But for a $100 order I expected better.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Anna! Thanks for your review. We're glad to hear we were able to nail 2/3 points on your list! Although we're sorry to hear that the glasses didn't quite work out for you. If the glasses were received within the last 60 days they should still be eligible for a return. We'd love to help further with this and someone from our customer care team will be in contact with you shortly to offer further support. Thank you for your pateince- Team Clearly