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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Glasses were for my teenager, inexpensive pair of glasses for replacement of missing ones. Arrived on time.
I've been getting my contacts from Clearly for a couple years now and I am still blown away by how efficient the emails for refill prescriptions are and how quickly I receive them. Thank you!
I am a old customer of Clearly and I can say with conviction that Clearly never disappointed me. I always get better pricing with good quality products.
Thanks Clearly
Glasses are a bit loose and fall off my face, not sure what measurement needs to change
All in all extremely satisfied with my purchase!
I paid about $100 in total for frames and lenses, compared to other sellers Clearly is much more reasonably priced!
Beautiful Frames, Great Price & Quick Fulfilment. I love the brand names offered and ease of fulfilment also.
Arrived on time. Ive always ordered my contacts from here and im always happy with my order. Accurate all the time and the price is reasonable. I wish to have more discounts more often
Good quality and price. I like your product. I will buy again and tell my friend about your product
Placing order was super easy and delivery is pretty quick (even on regular service it was very reasonable).
Delivery was really fast. I had to make some changes to my order and customer service was just perfect.
Thank you so much for taking the time to leave us this great review, Lauren! We truly appreciate it! Please don't hesitate to let us know how we could improve to make this a 5 star experience! :) - Team Clearly
Seems like the lenses we tightened too much, they have feathered cracks along the outer edges. Surprisingly disappointed.
Clearly contacts is easy and quick and the products are even better in person than online in pictures. Love my new shades... bring on summer!
Great frames, great price! Frames for well on my face, especially since I have a smaller face.
Easy to pick the frame and arrived quick. And fit perfectly. Definitely will purchase again
Fast shipping and great Product, i love clearly contacts! Will Buy again
My glasses don't open up properly one side it's arm is so stiff I think they will break
Easy and fast. Order arrived on time and very happy with all.
Easy to use lot of choice and secure application to buy. The delevery was rapidly.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Welcome to our site Angela! We're glad to hear from you, although we are sorry to hear having some difficulties with your frames. We'd love to help you out with this, so we'll be reaching out to you directly to see how we can rectify this! - Team Clearly