ClearlyReviews 5,182

I ordered 3 pairs of glasses (1 sunglasses and 2 prescription glasses). I ended up keeping the sunglasses but refunding the 2 pairs of glasses. The 2 pairs of glasses were a bit of a disappointed. Both pairs did not look like the website photos (the colors were completely different).

Received a set of glasses. Didn't work out as they didn't fit my face without affecting my vision. Contacted customer service through chat and got a chance to speak with Rona. She spent a ton of time walking me through the problem and even figured out a solution and emailed me follow up. Ultimately, I opted to return and select a new set of glasses and connected through chat again - just so happened I got Rona again. She literally spent a couple of hours on the chat exclusively with me selecting frames where I would not have any issue as I did with the problem frames, then offered me price matching as well. Thank you!

I only go to Clearly now. Glasses are a fraction of what they cost elsewhere and there are many stylish options. I found that the app is pretty decent for giving you an idea of how you would look in a particular pair of frames, but it is highly unflattering. I don't know what it does, but it seems to enhance all my skin tone and face shape flaws. With that being said, if the glasses look good in the try on app, they probably will look AWESOME in real life. I usually find the frames I like best online and then visit in person to get a better idea. Always happy, never disappointed with my glasses from Clearly.

So ive ordered multiple times from you and there is always issues and delays that are never communicated unless you call in and even then your never told the right information by the people you speak one always blaming the last rep for incorrect information. This time it was quick but my glass dont fit even with the same specs as my last pair they fall off my face constantly. Ive taken them to be adjusted which i was told in store they were bent! This time they came quick but again an issue that im going to just go and spend more at the store because at least then i know ill get it on time and they will fit right! I gave this a 1 star review not 5 star as they are displaying fyi

*Jane S from clearly contacts contacted me and she was wonderful. Thank you again to Jane
I ordered 4 boxes of contact lenses, which is a very expensive order for me. However, I felt comfortable with their return policy. The first contact I used burned my eye to the point where I needed to had to use ophthalmic drops. I have had to wear glasses every day since.
I would like to return the 3 unopened boxes, and if possible the 4th box as well with one lens missing.
They are asking for my "medical documents" before they send me a return label, even for the 3 unopened boxes.

I suppose I understand not accepting the opened box, although I have been a customer of theirs for 10 years and it would have been a lovely good faith gesture on their part. But ok, I get it.

However refusing to send me a return label for the 150.00 worth of unopened lenses until I send them medical documents is unreasonable to me.
I ordered these lenses one week ago; I am well within their timeframe for returns and the 3 boxes are unopened and untouched.

I would never ever have placed such a large order if it had been a final sale.

*Proof of purchase and emergency eye exam submitted below

Awesome glasses! Durable as ive dropped them a few times and they were fine. The frame bends pretty easily though like the arms and nose piece etc but dont seem like they will break just bendy. They get fingerprints super easy cuz of the large lens but for what you pay its worth it! I love them so much super chic and comfortable they were delivered super fast!

Purchased contacts online, deliver time was quicker than expected.
Problem is I ordered the wrong ones, my mistake, ordered box of 90 (3 boxes of 30) for each eye. Didn't realize it until I put the first contacts in. Called Clearly and explained the situation. They said no exchange on open boxes even though 4 of the boxes are unopened and they do sell contacts in orders of 30 Said they will give 15% off reorder, that's what I got on the original order. Their exchange policy is crap