Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
It was super easy to order my glasses, and the style and color suit me. I have received several compliments. I do wish the price for bifocals was a bit cheaper.
These glasses are amazing. The quality of the Frame is great, they are super light which makes you feel like you aren't even wearing glasses. I definitely recommend these glasses!
Contacts received as ordered, intact and as scheduled. I will be ordering again!
As always, everything was easy and the product arrives quickly and in good condition
Ordering was easy. I did go into a store to try on glasses first then I ordered online. Arrived ahead of schedule. Got a very good deal price wise. Only issue is the fit. Went and had them adjusted but still a bit too wide on my face. Also having to get used to progressive lenses. All takes time but all-in-all a good experience. Recommend
I love my new contacts! They work great, fit perfectly, and feel super comfortable.
I ordered a year's worth of contacts and they arrived only a few days later. It was super convenient and I had no issues!
Sunglasses look fine seem to be quality the arms on the sunglasses are really arched and look a little funny
No issues. Arrived quickly and safe. Will order again.
Great customer service! Delivery was quick and the glasses came in a nice box.
Ordering was easy and the glasses came quickly and they looked fantastic!
My contacts always show up quickly and I never have any issues. Great job team!
I went to a retail outlet and they quoted me 400-600 for a pair of glasses. Sounded high to me, and I knew I could do it online. I paid for the prescription and dodged their sales team.
I took this prescription to Clearly, and got the chance to pick a new set of frames I would have never bought before. I'm getting complimented about this new look and feel good about it.
I took advantage of a deal, and my total came up to around $120 with Clearly.
So, again, why would you ever buy from retail?
Awesome service. Easy exchanges/returns and helpful online customer service.
Ordered contacts on sale and received them within a couple days. Good quality, no issues. Would reorder with Clearly again.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Heather, thank you for your review! We really appreciate you sharing your experience, and feedback! In regards to pricing, we aim to be competitive with other online eyewear retailers, and we recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. We usually have coupon codes that are specific to the lens only! If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly