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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Glasses don't for my face at all not so the su glasses. I should have paid more attention to the very very small return window.
Super easy to order and loved how fast my order shipped!
The shipping is lightning fast especially considering I live in northern Ontario. Great service.
Was very happy with my purchase! The glasses are great quality, and the shipping took less than a week!
I received great service BUT the glasses I ordered the black MK are terrible super narrow nose and the left side is bent more to the eye so they are not comfortable to wear at all.
First time ordering from Clearly and I love my new glasses. Will definitely order again the next time I need a new pair of glasses.
Wrong type of contacts and wrong prescription. Find it hard to believe I made both mistakes as that has never happened before but I had deleted the receipt as soon as I got the delivery so couldn't verify once I opened the box
Hi Mary, we're sorry to hear about this experience! We'd like to reach out to you directly to help further with this. Keep an eye on your email inbox! -Team Clearly
Re-ordered through one of yr nice ppl. I messed up on reading the +- of my mom's prescription. All good now!
Thank you for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I love my contacts thru clearly, always arrive on time or even a little early
My new glasses are great. I really like the shade of blue and have gotten numerous compliments and the fit is great. Really fast service as well, thank you.
Prompt service and was as described My niece was happy with the product!
First off they had the best price out of all my online options for ordering Contacts. Secondly I chose a faster method of shipping, Fedex 2 days, but then was a bit upset when I learnt my Contacts would be delayed for over 1 month due to the manufacturer having to make them. I was down to my last 2 weeks of contacts which is completely my fault anyways for not ordering sooner. However I quickly contacted support, they refunded me the shipping charge, and literally next week they showed up which left me really pleased and happy.
This will most likely be my go to place for ordering contacts since they were $60 cheaper than alternatives!
Thank you so much :)
Nice glasses arrived quickly. Right frame was loose and totally misaligned though packaging was secure. Had to take to optometrist to correct
Hi Donna, thank you for your review. We're sorry to hear about this experience! When it comes to getting your glasses adjusted, we have a few options for this, and we'll send you details directly. Keep an eye on your email inbox. -Team Clearly
This in not my first order, and I found hat Clearly is better than it min and cheaper competition.
My contacts were delivered quickly, but most of the contacts are either coming out of the package with tiny rips in the sides which makes them incredibly painful and not usable, or are ripping after only a couple of days. Disappointing since contacts are so expensive and I'm not getting the full use out of each lens.
Hi Emma, we're sorry to hear about this experience! All of our contact lenses are received directly from the manufacturer, where they are mass-produced, so while true defects can happen, they are very rare. We'd like to hear more about your experience, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
After an initial issue with the website I called the help number and a pleasant lady took my order. She was efficient and accurate. She took the extra time to go over my details to ensure my order was correct. My order arrived a few days later and they are exactly what I ordered.
I considered going to an optometrist to get my contacts and realize the price is very high and then and only then if you have just simple coverage it makes it difficult to have to send your papers in get your money back this experience is very good and delivery is very fast.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Lea, we're sorry to hear your glasses and sunglasses aren't working out for you! Our return policy used to be 14 days after delivery--but we've extended it to 60 days to ensure that customers have enough time to adjust to their prescription and make a decision about fit and style as well. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly