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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Never had issues with clearly!
Easy reorder and Quick delivery! Thank you.
This is a follow up review from my earlier one closer to the purchase. I have purchased 2 pair of glasses one progressive and one for computer/reading.
I have worn them for 4 and 2 months respectively and am very happy with them and the professional service I have received during selection, purchase and delivery.
This was my first time buying lenses/frames online. I am very happy with the frames and lenses. Got a great price thanks to honey. 10/10
Simple shopping experience was what I was looking for and Clearly made getting more contacts just that.
Broke my glasses and went 2 weeks with them taped up but was told about this site then it felt so $#*!ing stupid i wasted 2 weeks. Came with in a week for me!
I received the glasses. The frames were great but I have no idea what the lenses are. Not my prescription. I was told you couldn't find my order even though I gave the order number. Very disappointed. I thought you stood behind your products but I guess not
Karen
Ordered 2 pairs of glasses. Was very happy with the fit and quality. Will definitely order again.
I will definitely order again. Was going to order my contacts through clearly but they were more than at my optometrists office. Dailies for $190.00 for three months for right and left contact.
Good prices and arrived on time. Long time customer and will continue to be one.
My orders have always been delivered prompt and fast. Clearly always gets my orders right
This is the first time I have purchased glasses online. I really enjoyed the virtual try-on experience on the website. It is very well done and remarkably accurate. The glasses arrived in excellent condition, and the quality and price are awesome. I would purchase from Clearly again.
I was reluctant to order contacts online but I am very happy with the ease of doing so. My contacts arrived way sooner than expected and were exactly what I ordered. Very simple and straightforward.
Been dealing with Clearly for about 10 years now. Never had a complaint
This was my first experience with Clearly and I am very pleased with them. My glasses came when they said they would, the prescription was accurate and the frames were as ordered and fit comfortably. Very reasonable price as well. Thank you!
Awesome! Love the price, loved how fast the shipping was, and loved the glasses.
Thank you so much! We're glad to hear that you enjoyed your experience with us, and we truly appreciate your review! - Team Clearly
The price was unbeatable, a fraction of what I usually pay for glasses. Shopping was easy and the glasses were great once they arrived. Delivery was very fast. Overall, I highly recommend Clearly!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you for your review Karen. We're terribly sorry to hear that there were some issues with the lenses you received from us. We want our customers to be 100% satisfied with the products they receive from us, so we'll be more than happy to help sort this out and rectify this as soon as possible. A member of our team will be reaching out to you directly as soon as possible, so we thank you for your patience. - Team Clearly