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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Great service
April 10, 2021

Never had issues with clearly!
Easy reorder and Quick delivery! Thank you.

Date of experience: April 10, 2021
Canada
1 review
0 helpful votes
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Very satisfied
April 10, 2021

This is a follow up review from my earlier one closer to the purchase. I have purchased 2 pair of glasses one progressive and one for computer/reading.
I have worn them for 4 and 2 months respectively and am very happy with them and the professional service I have received during selection, purchase and delivery.

Date of experience: April 10, 2021
Canada
1 review
0 helpful votes
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Happy
April 9, 2021

Happy with my glasses and they came in less than ten day

Date of experience: April 9, 2021
Canada
1 review
0 helpful votes
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Always a great experience
April 9, 2021

My order always arrives promptly, great customer service.

Date of experience: April 9, 2021
Canada
1 review
0 helpful votes
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Clearly review
April 9, 2021

This was my first time buying lenses/frames online. I am very happy with the frames and lenses. Got a great price thanks to honey. 10/10

Date of experience: April 9, 2021
Canada
1 review
0 helpful votes
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Simple to order and receive
April 9, 2021

Simple shopping experience was what I was looking for and Clearly made getting more contacts just that.

Date of experience: April 9, 2021
Canada
1 review
0 helpful votes
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Quick and easy
April 9, 2021

Broke my glasses and went 2 weeks with them taped up but was told about this site then it felt so $#*!ing stupid i wasted 2 weeks. Came with in a week for me!

Date of experience: April 9, 2021
Canada
1 review
1 helpful vote
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No stars
May 9, 2021

I received the glasses. The frames were great but I have no idea what the lenses are. Not my prescription. I was told you couldn't find my order even though I gave the order number. Very disappointed. I thought you stood behind your products but I guess not

Karen

Date of experience: April 8, 2021
Angela C. — Clearly Rep
over a year old

Thank you for your review Karen. We're terribly sorry to hear that there were some issues with the lenses you received from us. We want our customers to be 100% satisfied with the products they receive from us, so we'll be more than happy to help sort this out and rectify this as soon as possible. A member of our team will be reaching out to you directly as soon as possible, so we thank you for your patience. - Team Clearly

Canada
1 review
0 helpful votes
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Great Job everyone!
April 9, 2021

Very essay...
As in the song... "I can see Clearly Now the..."

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Happy camper
April 8, 2021

Ordered 2 pairs of glasses. Was very happy with the fit and quality. Will definitely order again.

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Great
April 8, 2021

I will definitely order again. Was going to order my contacts through clearly but they were more than at my optometrists office. Dailies for $190.00 for three months for right and left contact.

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Great products and service
April 8, 2021

Good prices and arrived on time. Long time customer and will continue to be one.

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Fast Delivery
April 8, 2021

My orders have always been delivered prompt and fast. Clearly always gets my orders right

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Excellent online experience
April 8, 2021

This is the first time I have purchased glasses online. I really enjoyed the virtual try-on experience on the website. It is very well done and remarkably accurate. The glasses arrived in excellent condition, and the quality and price are awesome. I would purchase from Clearly again.

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Very satisfied
April 8, 2021

I was reluctant to order contacts online but I am very happy with the ease of doing so. My contacts arrived way sooner than expected and were exactly what I ordered. Very simple and straightforward.

Date of experience: April 7, 2021
Canada
1 review
0 helpful votes
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Great service. Great pricing!
April 7, 2021

Been dealing with Clearly for about 10 years now. Never had a complaint

Date of experience: April 7, 2021
Canada
1 review
0 helpful votes
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Contact lenses
April 7, 2021

Fast shipping, happy with the service. Will order bin the future.

Date of experience: April 7, 2021
Canada
1 review
0 helpful votes
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I can see clearly now
April 7, 2021

This was my first experience with Clearly and I am very pleased with them. My glasses came when they said they would, the prescription was accurate and the frames were as ordered and fit comfortably. Very reasonable price as well. Thank you!

Date of experience: April 7, 2021
Canada
1 review
0 helpful votes
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Great!
April 7, 2021

Awesome! Love the price, loved how fast the shipping was, and loved the glasses.

Date of experience: April 6, 2021
Samuel H. — Clearly Rep
over a year old

Thank you so much! We're glad to hear that you enjoyed your experience with us, and we truly appreciate your review! - Team Clearly

Canada
2 reviews
0 helpful votes
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The price was unbeatable, a fraction of what I usually pay for glasses. Shopping was easy and the glasses were great once they arrived. Delivery was very fast. Overall, I highly recommend Clearly!

Date of experience: April 6, 2021