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Clearly

2.8

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow Sahil V.
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Good lenses but very bad frame
June 16, 2021

The lenses are pretty gud and specially the layer which makes it easier to clean but the frame become losses within first week of use so that it doesn't even stay on my nose and keeps on falling by itself. Moreover the frame is such that the eye lashes keep on touching the lenses making u to clean them frequently... I m giving 3 stars coz I m 100% satisfies with the quality of the lenses but the frame is very bad.

Date of experience: May 17, 2021
Jane S. Clearly Rep
over a year old

Hi Sahil, thank you for your review. We're sorry to hear about this experience! We want our customers to be 100% satisfied with their new glasses, and it sounds like we're missing the mark here. It sounds like an adjustment would help the glasses fit you more closely, and also help the issue of the lenses touching your eyelashes. We have a few options when it comes to adjustments, and we'll send you details directly. Keep an eye on your email inbox. -Team Clearly

Canada
2 reviews
0 helpful votes
Follow Phil A.
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For simple readers, the frame and lenses were great quality for only 20-30 bucks more than cheap bulk buy readers that never really satisfy.

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
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Great experience, easy to
Order. I had to return my first pair due to my error with my prescription. Easy to return and my new ones with correct prescription came very quickly. Glasses fit perfect. Great price.

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
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Good service and price
May 17, 2021

Everything as should be. A happy camper here... Except the pushy review request.

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
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Fast delivery
May 17, 2021

Easy order. Unexpectedly, I've received the order really quickly.

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
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Above and Beyond
May 17, 2021

My first order arrived with incorrect lenses (100% my fault). I live chatted online with a rep at Clearly and he fixed the prescription right there, filled a new order for me, and walked me through the return process. I had new glasses and a full refund within two weeks. Exceptional!

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
Follow han V.
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No complaints
May 17, 2021

Good times, got some cheap glasses that work well and look nice.

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
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I cannot say enough about how awesome Clearly is with prescription glasses. I have been using them since 2009 and have not had a bad pair yet. The price is incredible and the service is great. You order a pair and they will be in your hands in about a week.

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
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Contacts
May 17, 2021

Very pleased with my purchase. The site is quick and easy to use

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
Follow Karine S.
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Super service, rapide!
May 17, 2021

J'ai commandé des verres de contact de chez Clearly pour me dépanner et aussi, car j'ai voulu profiter d'une belle promotion. J'ai reçu mes verres de contact à temps et rapidement!

Date of experience: May 17, 2021
Canada
1 review
0 helpful votes
Follow Georgia J.
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The quality of clearly glasses has plummeted in the last year. I am surprised as I have always had quality products even for the low price point I order. Not anymore, they are terrible and I have had 2 pairs break within a week. They are basically garbage.

Date of experience: May 16, 2021
Isabella D. Clearly Rep
over a year old

We're sorry to hear of this disappointing inconvenience, Georgia! We strive to provide quality products that our customers will love and hate to hear that your past two pairs have not met this expectation. We do have a 365-day Warranty Policy that covers manufacturing defects - we will be in touch shortly to see how we could make things right. Thank you for your patience! - Team Clearly

Canada
1 review
0 helpful votes
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Great service. Quick shipment, my daughter loved the little candy they put with it.

Date of experience: May 16, 2021
Canada
1 review
0 helpful votes
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Affordable price & really fast delivery from BC to Montreal! The package came with a little surprise too, which I loved :)

Date of experience: May 16, 2021
Canada
1 review
0 helpful votes
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Fast and easy
May 16, 2021

I love ordering from clearly. I always forget to order my contacts before I get to the end of the box and clearly is so fast, I have never had an issue.

Date of experience: May 16, 2021
Canada
1 review
0 helpful votes
Follow Mary D.
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Great price, fast delivery, same quality as if I ordered in my optometry clinic. My contact lenses are perfect and cheaper which is a win win.

Date of experience: May 16, 2021
Canada
1 review
0 helpful votes
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Nothing but great work
May 16, 2021

Just great! Nothing else to say, customer service helped me with my issue. Got the glasses I wanted and how it was described. Def will order from you guys again with my benefits covering the purchase price.

Date of experience: May 16, 2021
Canada
1 review
0 helpful votes
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Quick and easy
May 16, 2021

Quick delivery super easy site to use had lots of brand selection and was easily able to find my proper diameter fit. Extra convenient during lockdowns

Date of experience: May 16, 2021
Canada
1 review
0 helpful votes
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Just what I wanted
May 16, 2021

The lenses are perfect - first time ordering them and will continue to order on this platform!

Date of experience: May 15, 2021
Canada
1 review
0 helpful votes
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Love my contacts
May 15, 2021

I ordered the wrong ones first and Clearly was very helpful getting my right contacts to me and sending me a return label promptly. Was never a contact wearer, but am now!

Date of experience: May 15, 2021
Canada
1 review
0 helpful votes
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Clearly
May 15, 2021

Stupid fast shipping. Product arrived as shown and expected. Will order again

Date of experience: May 15, 2021