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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Late contact
June 14, 2021

I ordered those contacts Mar 25 and it is now May 15 so why are you contacting me so obviously late to see if I got them.

Date of experience: May 15, 2021
Isabella D. — Clearly Rep
over a year old

Hi Jeannine, thank you for your feedback. We're glad to hear that you received your order and apologize for the late follow up on our end. Your feedback is important to us, please do not hesitate to reach out if there is anything we can do to improve your experience! - Team Clearly

Canada
1 review
0 helpful votes
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Always a 5 star experience..
May 15, 2021

Fast delivery. Excellent glasses. Thankyou both pairs are perfect

Date of experience: May 15, 2021
Canada
1 review
0 helpful votes
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Nice frame, fast!
May 15, 2021

Arrived 5 days after placing my order. The frame is super lightweight.

Date of experience: May 15, 2021
Canada
1 review
0 helpful votes
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Cool
June 14, 2021

Cool Cool Cool Cool Cool Cool Cool Cool!

Date of experience: May 15, 2021
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Kristen! We really appreciate the feedback. If there's anything we can help with to make this a 5-star experience, please feel free to reach out. We're happy to help, and we hope to 'see' you again very soon! -Team Clearly

Canada
1 review
0 helpful votes
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Got my order
May 15, 2021

Not much to say. I ordered my contacts by got them as expected. Will definitely buy again.

Date of experience: May 15, 2021
Canada
1 review
0 helpful votes
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Great service.
May 15, 2021

Service was great over the phone when I had an issue with contact lense order. Resolved easily and quickly. Long time customer.

Date of experience: May 15, 2021
Canada
1 review
3 helpful votes
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One pair unuseable
June 14, 2021

One of the pairs of contacts I recieved was completely unusable and they chemically burnt my eye. I tried to soak them in contact solution and they still burned my eyes. The other pairs were fine no problems. The silver Grey ones had to be thrown out. I don't knew what the heck happened but it was an awful experience. I would like to be compensated please.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2021
Isabella D. — Clearly Rep
over a year old

We are so sorry to hear of this experience, Risa! Your eye health is extremely important to us. We will be in touch with your shortly to get this sorted. Thank you for your patience. - Team Clearly

Canada
1 review
0 helpful votes
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You forgave my mistake
May 14, 2021

You folks forgave the mistake I made with my prescription and sent another pair. If that isn't extraordinary service I don't know what is.
The choice you have in frames compared to what's out there is really fun. My last pair were yellow and my most recent were plum.
I shake my head at people who prefer to pay $1000 thinking they are getter a better quality. I've converted a few. You make it so easy!

Date of experience: May 14, 2021
Canada
1 review
0 helpful votes
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Excellent service
May 14, 2021

Excellent quick delivery with great prices and free gummy bears!

Date of experience: May 14, 2021
Canada
1 review
0 helpful votes
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Exactly as expected
May 14, 2021

My order arrived with the correct contact lenses I'd selected, and it even showed up a day early! I will definitely be using Clearly.ca again.

Date of experience: May 14, 2021
Canada
1 review
0 helpful votes
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Happy Customer
May 14, 2021

My contacts were shipped and received swiftly, and in good order. I'm very satisfied with Clearly.ca's products and services.

Date of experience: May 14, 2021
Canada
1 review
0 helpful votes
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Easy
May 14, 2021

As long as you've got your existing prescription handy or a box of your old contacts on hand, the ordering process is quick and easy.
The product arrived 3 days later. They're exactly what I had ordered.

Date of experience: May 14, 2021
Canada
1 review
0 helpful votes
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Awesome services!
May 14, 2021

Arrived on schedule, nicely packaged. I will continue to buy my lenses here and highly recommend them to other people all the time

Date of experience: May 13, 2021
Canada
1 review
0 helpful votes
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Responsive and Fast
May 13, 2021

Overall very good experience. Upon receiving my order I decided to receive partial order and the Clearly team was able to help me with this request as well as issue me the refund in a prompt and timely manner.

Date of experience: May 13, 2021
Canada
1 review
0 helpful votes
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Great... fits on me, I will buy again for sure. Thanks clearly.

Date of experience: May 13, 2021
Colorado
1 review
0 helpful votes
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Satisfied
May 13, 2021

Always efficient. Easy. To order. Never any issues.

Date of experience: May 13, 2021
Canada
1 review
0 helpful votes
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Love all the glasses I got!
May 13, 2021

I bought a total of 8 pairs of glasses (between my son and I). They all fit wonderfully and the price point was amazing. Will not be going anywhere else to buy my sunglasses and prescription glasses EVER!

Date of experience: May 13, 2021
Canada
1 review
0 helpful votes
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I've been with Clearly for years. They don't give me problems, and their service is easy, quick and best of all, consistent. And as for that surprise? A small pack of gummy bears! Totally brightened up my day :)

Date of experience: May 13, 2021
Canada
1 review
0 helpful votes
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Amazing Experience Always
May 13, 2021

I have ordered several pairs of glasses over the years always amazed with the quality and great customer service and the price. Thanks Clearly Contacts

Date of experience: May 13, 2021
Canada
1 review
0 helpful votes
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Old Faithful!
May 13, 2021

My order is always received super quickly, and it's always exactly what I ordered. I have been using Clearly for years now, and I'm a huge fan. The one time I did receive an incorrect order, the dealings I had with customer service and the speed with which they corrected the order was phenomenal. Keep up the good work :)

Date of experience: May 12, 2021