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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I ordered those contacts Mar 25 and it is now May 15 so why are you contacting me so obviously late to see if I got them.
Fast delivery. Excellent glasses. Thankyou both pairs are perfect
Arrived 5 days after placing my order. The frame is super lightweight.
Cool Cool Cool Cool Cool Cool Cool Cool!
Thanks so much for your review, Kristen! We really appreciate the feedback. If there's anything we can help with to make this a 5-star experience, please feel free to reach out. We're happy to help, and we hope to 'see' you again very soon! -Team Clearly
Not much to say. I ordered my contacts by got them as expected. Will definitely buy again.
Service was great over the phone when I had an issue with contact lense order. Resolved easily and quickly. Long time customer.
One of the pairs of contacts I recieved was completely unusable and they chemically burnt my eye. I tried to soak them in contact solution and they still burned my eyes. The other pairs were fine no problems. The silver Grey ones had to be thrown out. I don't knew what the heck happened but it was an awful experience. I would like to be compensated please.
We are so sorry to hear of this experience, Risa! Your eye health is extremely important to us. We will be in touch with your shortly to get this sorted. Thank you for your patience. - Team Clearly
You folks forgave the mistake I made with my prescription and sent another pair. If that isn't extraordinary service I don't know what is.
The choice you have in frames compared to what's out there is really fun. My last pair were yellow and my most recent were plum.
I shake my head at people who prefer to pay $1000 thinking they are getter a better quality. I've converted a few. You make it so easy!
Excellent quick delivery with great prices and free gummy bears!
My order arrived with the correct contact lenses I'd selected, and it even showed up a day early! I will definitely be using Clearly.ca again.
My contacts were shipped and received swiftly, and in good order. I'm very satisfied with Clearly.ca's products and services.
As long as you've got your existing prescription handy or a box of your old contacts on hand, the ordering process is quick and easy.
The product arrived 3 days later. They're exactly what I had ordered.
Arrived on schedule, nicely packaged. I will continue to buy my lenses here and highly recommend them to other people all the time
Overall very good experience. Upon receiving my order I decided to receive partial order and the Clearly team was able to help me with this request as well as issue me the refund in a prompt and timely manner.
Great... fits on me, I will buy again for sure. Thanks clearly.
I bought a total of 8 pairs of glasses (between my son and I). They all fit wonderfully and the price point was amazing. Will not be going anywhere else to buy my sunglasses and prescription glasses EVER!
I've been with Clearly for years. They don't give me problems, and their service is easy, quick and best of all, consistent. And as for that surprise? A small pack of gummy bears! Totally brightened up my day :)
I have ordered several pairs of glasses over the years always amazed with the quality and great customer service and the price. Thanks Clearly Contacts
My order is always received super quickly, and it's always exactly what I ordered. I have been using Clearly for years now, and I'm a huge fan. The one time I did receive an incorrect order, the dealings I had with customer service and the speed with which they corrected the order was phenomenal. Keep up the good work :)
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Jeannine, thank you for your feedback. We're glad to hear that you received your order and apologize for the late follow up on our end. Your feedback is important to us, please do not hesitate to reach out if there is anything we can do to improve your experience! - Team Clearly