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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Clearly ordering is very simple and my order always arrives in a very timely manner. Thank you
All good. I can see. I have contacts and can wear them. Fair price.
I have only ordered contacts but always prompt delivery
Good quality and fast delivery service fair prices as well
Excellent communication and product. Delivery of product was prompt and efficient. Would definitely make further purchases.
I've used all of the major contact lens sellers and Clearly are the best. Quick delivery and 100% always the right order.
Clearly is easy and delivers every time, both literally and figuratively. Thank you.
Ordering the product was easy and delivery was fast. However, I was expecting more of a realistic looking contact and more gray than blue in colour.
HI Jessica, thank you for your review. We really appreciate you sharing your experience, and feedback. While opened boxes of contact lenses are considered final sale and ineligible for refund, we'd like to see if we can help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
Good, it arrived within a day or two of ordering. Would continue using clearly.
Awesome love them I will be buying more, delivery was quick and price point was good
Hi Ernest, thank you for your review! We really appreciate you sharing your experience, and feedback! If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly.
Great as usual, easy and fast. Best of all great price point.
Prices, shipping and quality are fantastic. I've been ordering for years :)
Love my contacts and they were easy to order, will order again. I accidentally ordered two pairs of contacts with the wrong prescription but the company reached out to me and helped return the ones I hadn't opened even after the time allowed to return them, it was very much appreciated. I suggest confirmation emails include the prescriptions ordered for each product and with the delivery a return label and receipt. Thank you Jane at Clearly.
Hi Marcia, thank you for your review. We're sorry to hear about this experience! The receipt should be emailed to you once the order is shipped, and return labels can be emailed or mailed to you after contacting the Customer Service team at www.clearly.ca/help - We'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
My order came quicker than expected! I got my order like 4 days after placing it, which was wonderful since i believe on the last day i got an email saying my order got shipped, and then a couple hours later, the package came.
Quick, fast, affordable service with no problems. I will order from them again
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Jan, thank you for your review! We really appreciate you sharing your experience, and feedback! If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly.