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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Clearly always exceeds my expectations by providing amazing end-to-end service and experience.
Great contacts! The product came 2 days after I ordered it and I was extremely happy with the contacts themselves.
The ordering process online is very easy to go through, with multiple options to help you choose from. The order arrived within a week, two weeks earlier than expected and the glasses are amazing quality.
Clearly exceeded my expectations. I was informed about the order status at every stage. My lenses arrived super fast! When I opened my package, I found a nice gift (a little pack of Haribo). It was my first and definitely not last order with Clearly :)
I am amazed at how fast the product arrived. I have ordered multiple times from Clearly, and oftentimes my items arrive by next day and in pristine condition. Thank you, Clearly!
Very fast service. Great quality lenses. Happy customer. Will purchase again.
The contact lenses arrived on time & in excellent condition. Unfortunately, half the order is unusable due to an unforeseen prescription change which I only discovered after the return period had expired.
Very happy! Will definitely be ordering my contact lenses through your company again
I like ordering through clearly because its always prompt, returns are breezy and it's simple to restock my contacts as the info is all saved:-)
Fast delivery
Easy to order
Product exactly as expected
Slight agitation after worn all day (could be me)
Hi Charlene, thank you for your review. We really appreciate you sharing your experience, and feedback! It sounds like these contact lenses may be defective (which would be covered under our manufacturers warranty policy), or they're not prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
Great experience with clearly. The delivery came faster than expected. Thank you
Arrived in a timely manner, great quality, great price. Would definitely order again.
Got them way quicker than expected and loved the colours!
Easy and fast delivery and great products. I ordered and within 2 days got my contacts!
I have been ordering contacts from Clearly foe several years. Always fast delivery and great prices. Thanks for the great service.
Ordered twice with Clearly now, each time I received my order within 2 business days. Will continue to order through them!
Prompt and excellent customer service. I would definitely recommend your company.
I needed contacts because my mask kept fogging up my glasses but I have an astigmatism so theyre really expensive. Got a great deal being a first time customer.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Trevor, thank you for your review! We really appreciate you sharing your experience, and feedback. We're sorry to hear about this unfortunate incident, and we'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly