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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I ordered and got what i needed. Fairly easy experience and exactly what you'd expect when ordering something online.
Now, the fact that i've been asked to review the service about a dozen time since is annoying
Was expecting the delivery to be around 10 days but came much sooner. The site was also super easy to use to order my contacts.
Usually next day delivery in bc, best prices, I don't understand how stand-alone eyewear shops are still in business when these guys are around.
It was good and I was happy with order. It came fast and had cute gummy bears.
Feels weird to review a contact lens website, but it's surprisingly quick delivery with Clearly. If I order on Monday, I usually get them by the end of the week (if not sooner! Like Wednesday?!).
And affordable too!
Would recommend
Good job. The order came quickly and with no damage.
Vraiment c'est parfait comme expérience. Je vais recommander assurément
Can always rely on prompt service and delivery.
Also return policy is excellent
Easy, simple and efficient. Clearly is my go-to site for contacts and glasses. The process is seamless and they deliver my items SO fast. All around amazing
EDIT: Changed to 5-star for excellent customer service. A lovely customer service rep, Jane. S, contacted me within 48 hours to inquire on more details of my experience after I wrote my review. After some confirmation on the issue with the product (and my own human error), I now have a credit I can use on my next order!
Got the contacts, awesome, easy peasy process, but the contacts themselves kinda suck? Any dust or dirt remains on there pretty firmly and it's almost impossible to keep them clean because of that. The product was from Everclear. Maybe the silicon doesn't work for me?
Hi Heather, thank you for your review. We really appreciate you sharing your experience, and feedback. It sounds like these contact lenses may be defective (which would be covered under our manufacturers warranty policy), or they're not prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
I ordered regular contact lenses when in fact I require the multifocal contact lenses. But, unfortunately I partially opened the box, although I did not open any of the lenses, and your return policy states that I can not return the lenses. The lenses came quickly and the ordering process is simple. I just made the mistake.
So Clearly reviewed my review and contacted me. They wanted to help in any way they could. They asked me a couple of questions about my order and then... they offered to credit my account even though I had opened the box and it clearly states that contact lens boxes must be unopened for a refund. I am so impressed by Clearly. The customer service is A++. Thank you Jane S for reaching out and offering to correct my mistake.
Hi Wendy, thank you for your review! We really appreciate you sharing your experience, and feedback. It sounds like you require further help with this order, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
Placed order online and it arrived quickly.
Very pleased with whole process.
I started order from Clearly a couple of years ago and I will continue for as long as I will wear contacts. The order usually arrive before the estimated time, but do not order express, they will give the parcel to a company that basically doesn't even deliver to your house anymore and force you to pick it up from convenience stores in Marda Loop.
I struggled for at least 5 years to find contacts that were comfortable to wear. My aunt introduced me to this brand of coloured contacts and I'm already on my second box. They're also good for dry eyes when paired with Bausch+Lomb Saline Plus solution.
Shipping was extremely quick and product was accurate
I have tried a lot of contacts over the years. These are the best monthly ones for keeping eyes moist & comfortable.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Jeremy, thank you for your review. We really appreciate you sharing your experience, and feedback. Please be assured that your feedback is important to us, and reviews give us an opportunity to hear from our customers about how we can improve! We'll be sure to pass this feedback on regarding review request frequency, and please know that for future orders, any reviews are optional. Thank you again for your time on this. -Team Clearly