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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Easy to order, Customer service helpful when questions arise. Fast delivery.
Loved them. I feel very different but good and they came in very good use with having to wear a mask
Hi Lexi, thanks so much for your review! We really appreciate the feedback, and we look forward to 'seeing' you again soon! -Team Clearly
I ordered one type of contacts and they weren't as comfortable as I had hoped. So I returned all unopened boxes and exchanged them for another brand. The process was simple.
Super easy interface and they delivered it to me faster than expected.
Contacts I ordered are great, and arrived ridiculously fast in the mail.
My order arrived extremely fast and had no issues!
Hi Michel, thank you for your review! We really appreciate the feedback, and we look forward to 'seeing' you again soon! -Team Clearly
My contacts came quickly, they always do.
Contacts are comfy and have never caused me issues
Happy with the product but it took significantly longer than orders I've placed in the past.
Thank you for your review! We really appreciate you sharing your feedback--and we're sorry to hear about this experience! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'll be sure to pass this on to the team. If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I ordered contacts during lockdown due to pandemic could not get out to purchase. Ordering online was simple and easy! Product arrives quickly. Very happy with my contacts.
My lenses were delivered earlier than expected and the product is pretty good for the price!
Hi Sumaiya, thank you for your review and feedback! We truly appreciate it, and happy to hear that you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
My order arrived in good time! I always love ordering my contact lenses from Clearly because they are always very reasonably priced, comfortable, long-lasting. Additionally, they actually carry my prescription (-5.75 is hard to find on most websites) and I can even get coloured prescription contacts as well!
I placed my order easily through the website and it was delivered quickly. Definitely recommend and will purchase again in the future.
I was having issues finding my contact prescription and their online help chat was able to help me figure out what to ask my optometrist for and then order the best contacts for my situation!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Rebecca, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again very soon! -Team Clearly