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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow Rebecca P.
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Fast and easy to order
June 30, 2021

Easy to order, Customer service helpful when questions arise. Fast delivery.

Date of experience: June 30, 2021
Jane S. — Clearly Rep
over a year old

Hi Rebecca, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again very soon! -Team Clearly

Canada
1 review
0 helpful votes
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Contacts
June 30, 2021

Loved them. I feel very different but good and they came in very good use with having to wear a mask

Date of experience: June 30, 2021
Jane S. — Clearly Rep
over a year old

Hi Lexi, thanks so much for your review! We really appreciate the feedback, and we look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Fantastic experience!
June 30, 2021

I ordered one type of contacts and they weren't as comfortable as I had hoped. So I returned all unopened boxes and exchanged them for another brand. The process was simple.

Date of experience: June 30, 2021
Canada
1 review
0 helpful votes
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Reliable!
June 30, 2021

Great price, efficient and easy transaction as always!

Date of experience: June 30, 2021
Canada
1 review
0 helpful votes
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Dependable and fast
June 30, 2021

Super easy interface and they delivered it to me faster than expected.

Date of experience: June 30, 2021
Canada
1 review
0 helpful votes
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Contacts I ordered are great, and arrived ridiculously fast in the mail.

Date of experience: June 30, 2021
Canada
1 review
0 helpful votes
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Excellent
June 30, 2021

It was quick and easy. I always recommend to my friends to go to clearly for their contacts.

Date of experience: June 30, 2021
Canada
1 review
0 helpful votes
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Pleased with the speediness!
June 30, 2021

My order arrived extremely fast and had no issues!

Date of experience: June 30, 2021
Canada
1 review
0 helpful votes
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Product received
June 30, 2021

Received on time and I'm good condition
Will order again for sure

Date of experience: June 30, 2021
Jane S. — Clearly Rep
over a year old

Hi Michel, thank you for your review! We really appreciate the feedback, and we look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Love my contacts
June 30, 2021

My contacts came quickly, they always do.
Contacts are comfy and have never caused me issues

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
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Awesome
June 30, 2021

I got my contact very fast. Faster than I expected honestly. I can't complain really.

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
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Great prices!
June 29, 2021

Happy with the product but it took significantly longer than orders I've placed in the past.

Date of experience: June 29, 2021
Jane S. — Clearly Rep
over a year old

Thank you for your review! We really appreciate you sharing your feedback--and we're sorry to hear about this experience! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'll be sure to pass this on to the team. If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Contacts
June 29, 2021

Extremely quick delivery, and great price! Thank you very much

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
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Helpful customer service
June 29, 2021

Great service from Lawrence. Very helpful and patient.

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
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Easy process, great product.
June 29, 2021

I ordered contacts during lockdown due to pandemic could not get out to purchase. Ordering online was simple and easy! Product arrives quickly. Very happy with my contacts.

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
Follow Sumaiya B.
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My lenses were delivered earlier than expected and the product is pretty good for the price!

Date of experience: June 28, 2021
Angela C. — Clearly Rep
over a year old

Hi Sumaiya, thank you for your review and feedback! We truly appreciate it, and happy to hear that you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly

Canada
1 review
0 helpful votes
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Love my lenses from Clearly
June 28, 2021

My order arrived in good time! I always love ordering my contact lenses from Clearly because they are always very reasonably priced, comfortable, long-lasting. Additionally, they actually carry my prescription (-5.75 is hard to find on most websites) and I can even get coloured prescription contacts as well!

Date of experience: June 28, 2021
Canada
1 review
0 helpful votes
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Excellent Service!
June 28, 2021

I placed my order easily through the website and it was delivered quickly. Definitely recommend and will purchase again in the future.

Date of experience: June 28, 2021
Canada
2 reviews
0 helpful votes
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Great experience, as always
June 28, 2021

Quickly shipped, everything in order, great product

Date of experience: June 28, 2021
Canada
1 review
0 helpful votes
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Great service!
June 28, 2021

I was having issues finding my contact prescription and their online help chat was able to help me figure out what to ask my optometrist for and then order the best contacts for my situation!

Date of experience: June 28, 2021