On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Loved the experience purchasing contacts. My order was processed faster than expected and was delivered before the promised date. I will definitely be ordering again - loved the touch of having a little haribo treat in the delivery package.
Great value for the contacts, worked amazing for first time user, now I am going to order multi focal ones and see if they are just as amazing.
The tip of one temple was 7 mm higher than the other. I think the frame was crooked in the bridge. My prescription is -12, so the edges of the lenses turned out very thick. I was ok with that, but they were also not polished and therefore too noticeable. For comparison, Zenni polishes the edges, which makes the sides of the lenses transparent and much less noticeable. The lenses were too big and heavy (index 1.74). There were no good reasonable priced frames that would house smaller lenses on the website. The cheapest small-lens frames were $200. In the end, I returned the glasses and lost the $20 store credit that I got for having an eye exam at the Clearly's physical store in Vancouver. The staff at the store was helpful and honest and not pushy.
No complaints. Delivered quickly and as expected. Would have preferred to buy smaller boxes but that was due to the brand discontinuing the smaller package sizes.
My glasses fit, with very minor adjustments. Previous experience ordering glasses online with another company didn't work out.
Welcome to our website Ashley! We're so glad to hear that you chose us to be your optical eyewear provider, and that you're enjoying our products! We look forward to 'seeing' you again soon, and helping you find that next great pair! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I received my contacts just a few days after I ordered which was awesome!
Glad you have the contacts I need. Order came promptly. Thanks!
The quickest shipping and the exact same products my optometrist has but at a much better price!
Took longer than expected. When I use Clearlu expect my order within a week but this time it took over a week.
Hi Tammy, thank you for your review. We're sorry to hear about this experience! We understand how important our eyewear is for your everyday life--and timeliness is so important when you're relying on our product to see. We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
Purolator was not an option to ship to Regina only Fedex for expedited option. I paid extra but pretty sure Purolator would have shipped faster.
Hi Kavi, thank you for your review. We're sorry to hear about this experience! We understand how important our eyewear is--whether for your everyday life, or while away on vacation!--and timeliness is so important when you're relying on our product to see. We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Ilia, thank you for taking the time to submit your review. Your feedback is important to us, and we're sorry to hear about this experience! We'd like to reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly