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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Ordered from clearly because it was priced almost half of what the optometrist office wanted for the exact same product.
We were not expecting it to be so easy or so fast!
And the contacts came packaged so nicely with a cute little surprise inside.
Thanks so much!
Everything received as ordered. Very quick service and ordering on line is so easy
I do believe that the price was double what I paid last time. Not pleased
Hi Doris, thank you for your review, and for taking the time to share your experience. We aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! We'd love to help further with this, but we're missing some order information. We'll reach out to you directly for this. -Team Clearly
It was easy and fast to order my contacts. When it arrived a few days later, there was a small pack of candy in with my contacts, which was a nice surprise
Thanks for your great review Darren! We're glad to hear that you're enjoying the little treat we sent along with your order! We've all had a rough year, so we wanted to show our customers our appreciation! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Happy as always with my order from Clearly, this doesn't require 50 characters
Love clearly because they are quick and easy. Was travelling and needed contacts. Got them in less than 1 week. Clearly is the only place I shop for contacts and glasses.
Ordering contacts from clearly is good but sometimes it can take a while to get to you.
Hi Amanda, thank you for your review. We're sorry to hear about this experience! We understand how important our eyewear is for your everyday life--and timeliness is so important when you're relying on our product to see. We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
Easy online service that is fast and easy. I just filled out my prescription, made my payment and my contact lenses arrived within the week in my mailbox. So convenient and affordable for a modest single income. Love it and definitely would recommend this company to anyone.
Contacts were reordered very quickly with no issues.
Ordered my contacts and received them really fast. Not bad prices either
Awesome prices, easy to order, super fast delivery.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you for your review and feedback Corin! We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly