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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I find the website super easy to use and I have had no issues with these glasses. They often last me longer than I expect and they feel good in my eyes.
Started to Order my contacts here and has the fastest shipping ever. Even faster then getting it at my eye doctor! Thanks clearly!
Fast and efficient!
My order arrived fast and well packaged only a few days after I placed the order.
The default delivery window is 7-10 days, but I've never had a delivery take more than 4 days. Great for the times I forget to renew in time!
Excellent service: content as ordered, fast shipping and delivery
Hi Michel, thank you for your review and feedback. We're so glad to hear that you're enjoying our products and our speedy services! We're looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
It's great to have my contact lenses delivered directly to my house within days.
The delivery was on time and in great condition. All good.
I always order from clearly- I love it. Plus my order came in earlier than expected.
Smooth and efficient. Which is almost unheard of these days.
Well done.
Contacts arrived quickly and they even shipped with gummy bears that I ate immediately and shared with no one.
Arrived at the specified date. Really comfortable to wear. Good for everyday lenses.
Thank you for your review. We appreciate the 4_star rating, and we look forward to 'seeing' you again real soon! If there is anything further we can assist you with, please do not hesitate to reach out to us directly. - Team Clearly
See above arrived quickly and product as expected ……………….
I received my glasses and am very happy with the product and the service. I would recommend this company to everybody!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks for your review and feedback Trent! We're so glad to hear that you're enjoying our speedy services! We're looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly