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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Love that I can just go online and order my contacts when I run out. It's even better that clearly will send me an email close to the time I'm about to run out, reminding me that I need more. On their end they ship them out expediently.
I didn't realize you had to return items with 14 days. I was hoping to take the glasses in to my optometrist to see if the prescription was correct as the made me dizzy, everything was so blurry. However, I couldn't get in to see him in time and now it's too late to return them. Good thing they weren't TOO much money but still, $100 odd dollars down the drain. I was happy with everything else.
First time buying glasses online but won't be the last. Huge selection and price that can't be beat. Received my order in no time after checkout.
Always a great experience. Great service and fast delivery. You make having to have glasses affordable.
I was in need of contacts and after placing my order with Clearly they arrived within a few short days. The process of putting in the order, payment and receiving my contacts was incredibly fast and efficient. I'm a very happy camper. :)
I have always had great experiences with this company
Amazing selection, affordable prices, and fast shipping from the day I ordered until I received it was less than two weeks. I highly recommend them.
Very loose fit on the face. I find they fall off quite a bit but love the style. I'd most likely order these again.
Thank you so much for your review Kelly! We are happy to hear that you like the glasses, but we're concerned about the fitting issues and we'd love to help! A member of our customer care team will be reaching out to you shortly to provide further support. - SH
This is my third time buying these contact lenses. I am very satisfied, and will continue to order this brand.
A shipment to my home was mis-placed. It was immediately replaced at no charge. I the future I will state "postal only" in the shipping instructions, in order to avoid a costly bad choice of "shipping upgrade".
Ordered contacts and was emailed that they were awaiting product and it would ship in a week, received a shipping notification next day and then product arrived a day later. I always order a month or two before I run out just in case but was pleasantly surprised at how quick it came, well packaged and undamaged. Prices are the best even beats Costco by a long shot.
Glasses arrived a week before original ETA and came with a very nice glasses case (which was not included with previous purchases so this was a nice perk). Loving the frames!
Online customer service was fantastic, came in a timely fashion, thank you. The sunglasses seem to be a bit smaller I though they would be but that could be my error.
We can imagine how concerning that would have been for you. We pride ourselves on the satisfaction of our customers. It sounds like your glasses could use an adjustment to help them fit you more perfectly. We recommend taking your glasses to a local optical shop where they can safely and quickly adjust them. We also have this blog article for how to safely adjust glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would like to take a closer look and see how we could make this right! Someone from our customer care team will be reaching out shortly. -AQ
I love my new glasses! Thank you so much!
I will definitely let all my family and friends know about you!
Ordered prescription sunglasses after getting a prescription from my optometrist. They took 3 weeks to arrive and when they did, the left lens was defective. I could see better without them on! I called Clearly Canada and sent them a copy of my prescription, my PD distance as measured by the optometrist and they asked for a selfie of me wearing the glasses. I provided all three and had a reply the next day asking for another selfie but with different parameters and I shot another one. The next day received another reply asking for another selfie with more parameters. This happened three more times. I'll be going in to a Clearly store here in town and hopefully find someone that cares about their job. DO NOT USE THIS BUSINESS, SAME YOURSELF THE GRIEF.
We're truly sorry to hear of the experience received while trying to get your prescription sorted out Larry. We'd really like to reach out to you directly to see how we can help rectify this for you as soon as possible, so we thank you in advance for your patience and understanding with us on this. - AC
As always, super fast shipping and a great product. I will never buy glasses any other way.
Perfect glasses exactly as pictured. Quick delivery, great lenses, will order again for sure!
Prescription is bang on, fit perfectly. I've received lots of compliments. Less headaches working on a screen all day. My previous prescription glasses did not have blue light blocking but these do and it's amazing.
As always, very reasonable, and an easy experience
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We're sorry to hear that you've been experiencing issues with your new glasses, Jennifer! Our return policy is 30 days from the day of delivery, and we'd love the chance to help with your order! A member of our customer care team will be reaching out to you shortly to provide further support. - SH