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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Everything was great, the only thing is that one of my lenses had a scratch, I sent them to be change and they arrived in good conditions, everything was super fast and without any problem.
I was not sure what to expect. I am pleased to tell you that I was very satisfied with the service and the delivery was sooner than expected. Thank you very and I will be looking into placing my orders from clearly as soon as I get my updated prescriptions, if need be or not. Again, thank you.
I was terrified to order glasses online but I had lost my favourite glasses. So with free shipping and a huge sale I decided to try Clearly. I couldn't be happier. I love them!
Recently had a small problem with some Derek Cardigan's with magnetic clip-ons. The finish on one set of clip-ons had peeled away. Originally diagnosed as "wear and tear" they later changed their diagnosis and replaced not only the clip-ons, but also the glasses. Am very pleased at the over service. Thanks Clearly!
My first reading glasses. I didn't really need them, but with the blue lenses my eyes say thank you every day. No more tired eyes behind the computer.
I ordered sunglasses and they arrived in perfect condition, with the CUTEST packaging - and before estimated delivery date! Very satisfied.
I created an account and placed an order. I have now placed a second order processed through existing account. This was a fast and convenient process that took seconds. The order is tracked and emails messages alerted me to the order status. The order was sent and received quickly for pickup from my mailbox.
Fast shipping and good products, recommend
Fast shipping and good products, recommend
Fast shipping and good products, recommend
Fast shipping and good products, recommend
Fast shipping and good products, recommend
Like the frames, not a huge fan of the blue tint to the lenses, but I can live with it
I was very happy with the whole ordering experience from the amount of options to the ease of creating an account and ordering. The delivery was spot on as well.
This is my second pair of glasses from Clearly. I have had positive experiences both times. The virtual try on frame feature is very helpful for getting an idea what they will look like.
I found reasonably priced, stylish glasses on the site, was able to fit them properly with the virtual experience, and they were delivered promptly. Thank you.
This is the second pair of these glasses I've ordered. I got a second pair of readers for work. They fit well and look good!
I had paid for thin lenses, which was a big part of the cost of my glasses. I was disappointed that they look as thick as they do. I didn't pay for thin lenses when I bought my last pair from a different company, and there's no difference between the two pairs. Feels like it wasn't worth the additional cost.
We really appreciate you sharing your experience, and feedback. Please be assured that we want our customers to be 100% satisfied with their glasses, and we have a super-easy 30-day return policy if it doesn't work out (whether due to fit, style, color, prescription, or something else!). We'll reach out to you directly to help further with this. Keep an eye on your email inbox. - MW
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you very much for your feedback. We are glad to note that we have met your expectations and value for money. We are most concerned with the satisfaction of our customers and your positive feedback is of great value to us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! We look forward to having the pleasure of serving you again soon. - AQ