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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Carlos X.
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Excellent product
March 17, 2022

Everything was great, the only thing is that one of my lenses had a scratch, I sent them to be change and they arrived in good conditions, everything was super fast and without any problem.

Date of experience: March 16, 2022
Canada
1 review
0 helpful votes
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Love them
March 16, 2022

Easy to order and fast delivery. Will definitely order again.

Date of experience: March 16, 2022
Canada
1 review
0 helpful votes
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Good
March 16, 2022

I was not sure what to expect. I am pleased to tell you that I was very satisfied with the service and the delivery was sooner than expected. Thank you very and I will be looking into placing my orders from clearly as soon as I get my updated prescriptions, if need be or not. Again, thank you.

Date of experience: March 16, 2022
Canada
1 review
0 helpful votes
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What a deal and I love them!
March 16, 2022

I was terrified to order glasses online but I had lost my favourite glasses. So with free shipping and a huge sale I decided to try Clearly. I couldn't be happier. I love them!

Date of experience: March 16, 2022
Adriele Q. — Clearly Rep
over a year old

Thank you very much for your feedback. We are glad to note that we have met your expectations and value for money. We are most concerned with the satisfaction of our customers and your positive feedback is of great value to us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! We look forward to having the pleasure of serving you again soon. - AQ

Canada
1 review
0 helpful votes
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Glasses
March 16, 2022

They were glasses why does this have to be 50 characters

Date of experience: March 16, 2022
Canada
1 review
0 helpful votes
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Problem Solved
March 17, 2022

Recently had a small problem with some Derek Cardigan's with magnetic clip-ons. The finish on one set of clip-ons had peeled away. Originally diagnosed as "wear and tear" they later changed their diagnosis and replaced not only the clip-ons, but also the glasses. Am very pleased at the over service. Thanks Clearly!

Date of experience: March 16, 2022
Canada
1 review
0 helpful votes
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Beautiful Glasses
March 16, 2022

My first reading glasses. I didn't really need them, but with the blue lenses my eyes say thank you every day. No more tired eyes behind the computer.

Date of experience: March 16, 2022
Canada
1 review
0 helpful votes
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Perfect Fit!
March 15, 2022

I ordered sunglasses and they arrived in perfect condition, with the CUTEST packaging - and before estimated delivery date! Very satisfied.

Date of experience: March 15, 2022
Canada
1 review
0 helpful votes
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Extremely fast delivery
March 15, 2022

Booked on a Thursday received the contacts on Monday.

Date of experience: March 15, 2022
Canada
1 review
0 helpful votes
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Fast and convenient!
March 15, 2022

I created an account and placed an order. I have now placed a second order processed through existing account. This was a fast and convenient process that took seconds. The order is tracked and emails messages alerted me to the order status. The order was sent and received quickly for pickup from my mailbox.

Date of experience: March 15, 2022
Canada
1 review
0 helpful votes
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Contacts
March 14, 2022

My order arrived, as usual, ahead pf its scheduled delivery!

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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Good
March 14, 2022

Fast shipping and good products, recommend
Fast shipping and good products, recommend
Fast shipping and good products, recommend
Fast shipping and good products, recommend
Fast shipping and good products, recommend

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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Like my glasses!
March 14, 2022

Like the frames, not a huge fan of the blue tint to the lenses, but I can live with it

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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Easy ordering, fast delivery!
March 14, 2022

I was very happy with the whole ordering experience from the amount of options to the ease of creating an account and ordering. The delivery was spot on as well.

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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Excellent service
March 14, 2022

First order never arrived. They sent a new one no problems!

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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Nice New Specks
March 14, 2022

This is my second pair of glasses from Clearly. I have had positive experiences both times. The virtual try on frame feature is very helpful for getting an idea what they will look like.

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
Follow Suzanne V.
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Great glasses
March 14, 2022

I found reasonably priced, stylish glasses on the site, was able to fit them properly with the virtual experience, and they were delivered promptly. Thank you.

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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Speedy!
March 14, 2022

I was surprised at How quickly my order came. Thank you

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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Good glasses
March 14, 2022

This is the second pair of these glasses I've ordered. I got a second pair of readers for work. They fit well and look good!

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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A bit disappointed
April 13, 2022

I had paid for thin lenses, which was a big part of the cost of my glasses. I was disappointed that they look as thick as they do. I didn't pay for thin lenses when I bought my last pair from a different company, and there's no difference between the two pairs. Feels like it wasn't worth the additional cost.

Date of experience: March 13, 2022
Megan W. — Clearly Rep
over a year old

We really appreciate you sharing your experience, and feedback. Please be assured that we want our customers to be 100% satisfied with their glasses, and we have a super-easy 30-day return policy if it doesn't work out (whether due to fit, style, color, prescription, or something else!). We'll reach out to you directly to help further with this. Keep an eye on your email inbox. - MW