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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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It was easy to order. Product quality was good and prices are affordable.
Easy ordering, quick shipping, good quality frames! Super happy with how they look!
Great thanks! All is fine with my order.
The costings should be much lower.
Thank you very much!
Excellent experience, I love my new glasses which I'm wearing right now, thank you!
The eyeglasses arrived quickly, fit well and was the proper prescription. Thank you, Clearly!
All went well produced arrived early and best of it's what I ordered will reorder when it's time with no hesitation
I can feel the difference being in front of the monitor and my phone a lot!
Your online specialist, Darlyn helped me with my order - from beginning to end. I appreciate Darlyn's help because I was unsure about inputting one of the sections. We received the glasses in a timely manner and we are happy with them. Thanks again!
Thank you so much for your review! We're truly happy to hear that you are satisfied with our service, and please don't hesitate to let us know if there is anything we could do to create a 5 star experience! - SH
I had to exchange a pair of glasses as they were too small on my face. I called and spoke to a service representative who made sure the new pair I chose would work for me. Very happy with the customer service and speed of delivery.
Clearly has always been a pleasure to deal with. Great selection of styles, fast turnaround, and rapid shipping. I've been a customer for a decade and won't shop anywhere else for my eyewear.
Timely response with great product at a reasonable price. This is a backup pair for my regular pair, just regular bifocals
Everything arrived based on my order quickly, and Clearly checked in to confirm that it arrived.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you so much for your review! We're truly happy to hear that you are satisfied with your order, and please don't hesitate to let us know if there is anything we could do to create a 5 star experience! - SH