Classmates

When my account automatically renewed in 2021, I called to cancel it. Much to my surprise, they auto renewed it again, today, in 2023. The renewal notice went to an email address that I no longer use, so I didn't find out about the renewal until it showed up in my PayPal account. I called Classmates today, the same day that the renewal went through, but they are refusing to refund my money and claim that they have no record of a prior cancellation. I have not used Classmates since I cancelled my membership in 2021.

They can't even get the year I graduated right,I tried to cancel but it's almost like joining Scientology, it's almost impossible for me to cancel I'm really sick of them.
I unsubscribed like five times and they still can't get it through their head that I no longer want to be part of classmates.com.
Now they want me to click a rating I can't even rate them one star, but in order for me to continue I have to click one even though I do believe it's zero.

DO NOT SIGN UP FOR CLASSMATES.COM. I DID A TRIAL PERIOD FOR $10.80 AND I WAS JUST AUTOMATICALLY BILLED $21.60 FOR A THREE MONTH SUBSCRIPTION. I DID NOT AUTHORIZE AUTOMATIC RENEWAL PAYMENTS BEYOND THE TRIAL PRIOD. I ONLY AUTHORIZED A ONE-TIME PAYMENT OF $10.80.

I CALLED AND REQUESTED A REFUND AND WAS TOLD THEY HAVE A NO REFUND POLICY. AND THE REP I SPOKE WITH WAS VERY RUDE.

CLASSMATES TRIAL PERIOD IS A SCAM.

So I got a yearbook from here and let me tell you this was not my first choice after reading what people had been through on classmates so I looked at other places but this was the only one that had the yearbook that I wanted so I prayed to God that it would come in time for a gift that I am giving and it did! I am sooo happy with how it came out and that it came on time for my mom's birthday gift. If you are wanting to get a yearbook from here get one but I know for some people things go wrong but sometimes you have to take a chance and let me tell you I took a Big chance lol but it came and it's the right one so I am happy

They truly know how to lure teachers in with affordable classroom supplies and decor that other places and sites don't provide, but I was truly blindsided by my experience with my online purchase. I had shopped many times at the Evergreen location, but with the craziness of summer tutoring and being away most days, I figured that the online shop would be a convenient option. First off, the delivery selection is 5 mile delivery/pick up. You place the order, but the site DOES NOT mention which one they'll do. To be sure, I called the location and asked them which of the 2 options will they provide. I received a quick response: whichever you prefer is the one we'll do. I was very satisfied with the answer and simply stated that I would pick up the order, that way I could grab any other supplies I may potentially need. They promised to give me a call "in a few days" when the order was in. Six days later, I called in once more to check the status of my order since their online website does not allow any order tracking. The woman who answered claimed she did not know how to even check that and when the woman in charge of online orders would be in the store "in a few hours," she'll "give [me] a call." Again, satisfied with the answer, I hung up the phone and waited for the call. It was that same day that I heard from another teacher that she had placed an online order last school year and never heard back nor received the product. Nervous, I reached out to the store that same week (3 days later) to check the status again. They took my number down, telling me I will hear back from someone soon. Once again, the phone was silent on their end. The next day, I took it upon myself to go over to the store and ask for my order. The cashier called for a worker from the back room, who came out and claimed that they carried multiple of the items I ordered at their Downers Grove location. I told her I would be more than happy to drive out there and get my merchandise, to which she quickly responded with, "Why would you do that? The owner lives out here, she can bring it by when she comes back home." Again, they took my number and promised to call me later that day. I never received a phone call, and at that point, I knew I was scammed/robbed. I understand that this is a busy season for teachers and teacher stores, but the least they can do is tell me when my products will come in, IF EVER. Three days after my in-store visit, I filed for a claim with my bank and the money was issued back to my card. The company then had the audacity to email me saying that my products were in-store and ready for pick up. I NEVER received a phone call or email to tell me that they were there and I can GUARANTEE that I never would have seen those products.
As excited as I was to support a small business, I never will step foot in that store ever again. Way to take advantage of teachers--the one career that makes little to no money to begin with.

Oh friendly until they get your CC info then it's over. Obscure directions to cancel which leads you to a screen that they ask you to select auto renewal to cancel which you just selected auto renewal. These people are the low of the low. I have dealt with blatant thieves before, the only thing they are missing is a gun in your face. Please people avoid at all costs or join the herd trying to stop them from robbing you blind. As several others have stated in reviews now I go to bank and either stop payments at $35.00 per month or change account numbers to stop this nest of rodents Mike P Texas

The latest interaction with this company happened in June when I received an email offer for 3 months of access for $10. It was only for 3 months, not a trial, just 3 months. I had not used this site in years because I didn't really see the value. My first experience using the site was when I sent in my copy of my Yearbook and the offered me a month free service. I told them that I would not send them my Yearbook for one month of service, and requested one year of free service, they agreed. I later noticed that they were selling copies of my Yearbook for $99! Back to my latest experience, at the end of the three months the charged $21.60 to my Paypal account! I never agreed to this!

They notify me of visitors but never let me see who it is.
Not unless I pay them or upgrade. Ridiculous!

Don't do it, it's a scam & they don't care. Won't even refund on the same day it's charged. DISPUTE the charges

I called as soon as a $96.00 charge for 1 year showed up for this service. I was forced into retirement after a major accident last year and now on a limited income. Spoke to the frontline person and management….they didn't care.

For the past two years, I paid $36 a year. Because I signed up for auto renew, there is "nothing" that they can do. They said they sent a reminder email in June. It never arrived.

With the number of members of every high school in the US, they are sure making a lot of money for very little return. An email here and there indicating someone has visited your site! Like, they just LOOKED at your profile. And, that is it. Unless, you count their e-mails selling year books. Worth VERY little and certainly not 96 dollars worth. Extremely disappointed.

I signed up for a trial and immediately I had problems signing in. I contacted customer service about it and just kept getting the response "An email will be sent to you within 15 minutes to reset your password". The emails never came. I called them several times and again the 15 minute email. Finally I called them to cancel my subscription and guess what? Yup, a cancelation confirmation email In 15 minutes, it never came and they continued to take my money. I finally had to cancel my card and get a new one. DONT JOIN...

Purchased a yearbook and was sent the wrong year. No where in the ordering process was I asked what year. I was sent the wrong year and they would not return the book. Customer service is HORRIBLE. QUALITY IS HORRIBLE. Book is made from pictures of pictures.

Es buena práctica pero la verdad viene muy incompleta la actividad le hacen falta cosas en el esquemático al igual que la programación del video

Their customer service rep hung up the phone on me. I was not sent a renewal notice for auto billing and they charged a card that doesn't exist anymore. No wonder they don't refund, they would be out of business. I have file a bbb complaint and a chargeback on my card. We will see what happens.

1. Some members are falsely carrying 2 and 3 profiles.
2. Some members are listing, buying, and selling multiple real estate properties and using classmates as a free advertising forum at the expense of the other paying members. 3. They are still listing the names of those fellow students who passed away 15+ years ago. In fact one deceased friend has two profiles!
4. They have informed me on a number of occasions that I have had a visit from someone, and then when I go to check, no such visit was ever made. That's happened a dozen times.
5.They will tell me that someone has posted a new picture on their profile. So; you go to check it out and discover that it's the same photo that they submitted 15 years ago!
6. They will allow people from other schools to register in your graduating year.
7. They will not inform you as to when your membership is soon expring. No notice has been given.
8. If you have an issue or concern of some type - Good Luck! There are no managers or supervisors. Just wanna be drones that are happy to say goodbye to you and falsely tell you that a manager will be in touch with you when indeed that will never happen. It's largely run by young kids who in my view, could really care less. It's just a job to them, and your issues belong to you and need to stay there in their minds. Maturity then is lacking - big time in my view!
9. Nothing much has ever been done or created to expand the website to encourage other former members to return, or to reach out to those that aren't aware of the website.

AVOID
this sham company! Classmates is the most unethical website out there. They renewed my subscription after I canceled it a month earlier on the phone. The credit card company sided with the company because I had no documentation of the call. Check it out on the web...very poor scores. Let's initiate a class action lawsuit! BUYERS BE AWARE!