Classmates

Just got charged $96 on my charge for a site I haven't used in a year. When I contacted them to cancel, they charged anyway. Then when I called I was put on hold for 43 minutes and told sorry, not sorry, we have a no refund policy.

Terrible customer service, website very unsophicated, automatic renewal for a year which classmates refuses to refund, claims they gave notice of renewal amounts via email a month before renewal charges which l never could find, they email constant messages unrelated to my class several times a day, not worth the money, very sneaky the way they charge us for another year, very unethical company!

Once they have your cresit card they set your account for automatic renewal without your approval. They do not return calls or messages. Be careful.

They lost a lawsuit dor several milliom dollars for using yearbook pictures without approval of the classmate.

Membership was deducted from my checking account without my consent or to inform me Do not do business with this sham. Appealed directly to them for refund, but they did not care and have now jeopardized my health because I can't buy my heart meds for a month. Evil evil organization. Do not do business with them

Don't waste your money! Even as a copy of the original it has VERY POOR quality. Pictures are BLURRY/FUZZY and it's HARD TO READ much of the printed material. Some photos are just faded and some over saturated. In either case it's hard to to discern some of the faces.
Base on the NO RETURN policy they knew people would be dissatisfied. It looks like a copy of a copy of a copy… Even if Classmates.com used an old copier running low on toner they could have done a better job.
Search the internet, search eBay, search anywhere before you buy this!

I enjoy being able to look at old yearbooks. My one complaint is that there is not nearly enough yearbooks on the site and they do not seem to be adding many.

Classmates could be a real and honest way to connect to friends from the past but they don't, Shame.

I have been trying to unsubscribe for a while now but I keep getting the emails. They say that it takes up to 10 days once you click the unsubscribe button for the emails to stop it's been over a month now and the emails keep coming. I can't get a hold of anybody either to verbally tell them to cancel my subscription. They say you can always tell when someone is lying, their lips are moving. I am at the point now that I am going to have to talk with an attorney and file a lawsuit against them for harassment as well as falsifying their word on the ability to cancel as well as punitive damages. I am also going to find a way to get the government to permanently close this business down and force the owners of this business to never be able to open up a customer service type business since they are so corrupt. This is for the entire nation who is thinking of openning up an account with them, don't do it. You will regret it. If they are the last company on the planet that helps you reconnect with old friends, I would rather use smoke signals than go with them. To them employees, senior leaders and owner/s of this company, you should be ashamed of yourselves for misleading people on you websites just to take their money and run. How do you all sleep at night?

Yesterday PCH Classmates charged $60 on my credit card. When I called them to dispute the charge, the representative told my I was on a an automatic annual renewal. Current users will know that when you are enrolled in Classmates you get an email every time a new member signs up, someone searches your name, etc. I have not had any emails from them since October 18,2020... 7 MONTHS!
Word of advice. Don't sign up with this company. The are dishonest. If you chose to sign up, keep good records and do NOT allow them to sign you up for auto renew.

Classmates.com recently increased their membership fee from $36.00 to $96.00 for a 2-year membership. This is a 167% increase.
When I saw this appear on my credit card 3 days after they automatically charged me, I called classmastes.com to cancel the service and request a refund.
I was told they do not give refunds.
This is TERRIBLE customer service.
I don't recommend doing business with this company.

Make sure you cancel with your payment source. I canceled with them right after I signed up and they billed me again. When I tried to reverse the charges through PayPal I lost because I didn't have a confirmation from the cancellation. Even after canceling it the second time there was still no confirmation so I removed permission for them to seek payment through PayPal. Their customer service kept saying the same things over and over instead of reading what I had previously written.

I received a reproduction yearbook and the pages were all out of order, almost unusable. Classmates will not make it right or even respond to emails. Do not do business with these people.

I signed up for a lifetime membership with Classmates.com a few years ago. I didn't log onto the site often but they occasionally sent me notices by e-mail regarding classmates who had visited my site. I just recently checked in with the site and found a note from a good friend written to me back in 2019! I hadn't received any notification regarding that note, so it went unanswered until now, 2+ years later! With all of the notices I've received, I wish they had notified me of that one! My other issue is the constant requests for me to "upgrade" my account at additional cost so that I can communicate with fellow classmates! A lifetime membership should not incur additional costs to use the site. I hope that Classmates.com will take note of their many less than satisfied customers! It could be a great site if they make some needed improvements-it's a good concept! Thanks!

I ordered a year book reprint for one that I had not originally purchased. Then I read all these bad reviews and felt I had just been taken for a bad ride. To my surprise within a few days i received a shipping notification and the book showed up at my northern home. I flew up there and inspected same and found that it was what I expected with quality commensurate with a reprint. Possibly they are trying to rebuild their reputation but I must be honest and call a spade a spade! Eveland from Cleveland.