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CitizenShipperReviews 1,068

3.8

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CitizenShipper Reviews Summary

CitizenShipper has a rating of 3.8 stars from 1,068 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207

We monitor reviews for authenticity

Colorado
2 reviews
1 helpful vote
Follow Tamara A.
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This is the best service ever invented. I used CitizenShipper to get quotes to pick up 2 Cava Tzu puppies 1600 miles away. I immediately heard from Merika that they live in Colorado too. Easy decision for me to make. When the initial deal fell through, they came to my rescue. They picked up my new puppies from a different location without hesitation. They sent photos of my puppies and texted me everyday. We became fast friends and they are welcome at my house to use as a stopover at any time. I would recommend using CitizenShipper and Merika and Clint for any animal pickups. They truly do care!

Date of experience: August 25, 2018
Massachusetts
1 review
0 helpful votes
Follow Diana T.
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John was friendly, courteous, professional and extremely caring. He did such a wonderful job getting our young puppies home to us from VA to CT. He was timely, precise and reassured us during the transport that the puppies were fine by texting us pictures. He really did take excellent care of our puppies. Thank you!

Date of experience: August 24, 2018
Colorado
1 review
0 helpful votes
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Pretty awesome
August 23, 2018

My baby shiba inu was in NY and I'm in Colorado and Charisse made me feel comfortable with using her service since the day she reached out to me. I am seriously so thankful to her and her husband for being able to transport my pup safe and sound and in only three days!
Thank you!

Date of experience: August 22, 2018
Florida
1 review
0 helpful votes
Follow Sean D.
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Great experience and I would recommend this site and this pet transporter to all of my friends, family and future clients needing a shipper for one of my Boxer Puppies. Sherry is the best!

Date of experience: August 22, 2018
Texas
1 review
0 helpful votes
Follow carol g.
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I posted my shipping needs and had several drivers respond. Chose my driver, paid my deposit and everything went very smooth.

Date of experience: August 21, 2018
New Mexico
1 review
0 helpful votes
Follow Gloria H.
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Thanks to C&J Transport and Citizen Shipper I received my dog safely. I received bids on the transport soon after posting. C&J Transport even agreed to pick up Sparkle two days early. She stayed at their house. She was well taken care of, just like their own dog. Sparkle didn't want them to leave. She went to the door and cried after they left.
I highly recommend Citizen Shipper and C&J Transport.

Date of experience: August 20, 2018
Texas
1 review
0 helpful votes
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Great services!
August 21, 2018

Team sparks were amazing, all the time they were in contact with me, very kind and loving with my dogs. They exceeded my expectations, I recommend them.

Date of experience: August 20, 2018
Pennsylvania
1 review
0 helpful votes
Follow Taylor B.
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Thanks to citizen shipper and copper dog transport I was reunited with my dog Louie! They were quick to respond to me and the prices were very fair. He was transported from Florida to Pennsylvania and they delivered him a lot earlier then expected!

Date of experience: August 17, 2018
Germany
1 review
0 helpful votes
Follow Mario P.
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The fees were resonable and the shipper search and reviews were easy to use and understand. There was good follow up after we selected a shipper and after our shipment was delivered. We had our pets shipped during a last minute military move. Will use again.

Date of experience: August 17, 2018
Utah
1 review
0 helpful votes
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Very pleased!
August 18, 2018

Outstanding service! My cat was transported from Atlanta Georgia to Rapid City SD. Great communication. Frequent updates with pictures. My cat was cared for as if she were their own. Very reasonable price, on time and even ahead of schedule for delivery. Very pleased with the service provided. Highly recommend.

Date of experience: August 16, 2018
Virginia
1 review
0 helpful votes
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Excellent
August 16, 2018

Easy to work with. I would recommend them to any one. I was very nervous at first but with the wonderful driver I had my anxiety was soon put to rest.

Date of experience: August 16, 2018
Washington
1 review
0 helpful votes
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Great site that connects freelance delivery people with people who need stuff delivered. Found someone to drive my Golden Retriever ~800 miles within hours.

Date of experience: August 15, 2018
Colorado
1 review
0 helpful votes
Follow Nickelle I.
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I was devastated when the airline wouldn't accept my puppy from the breeder at the airport because of temp requirements. I spent the whole morning trying to find a way to get her home ASAP. I was nervous to use citizen shipper as I've never done anything like it before and trusting a stranger with your baby is scary. But Mabel was delivered right to my front door safe and sound, the night after she was picked up and I got constant updates along the way. Great experience.

Date of experience: August 14, 2018
Virginia
1 review
0 helpful votes
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Life Saver!
August 12, 2018

As far as I can tell, CitizenShipper acts as a broker to link customers to shipping/transporting services. Thank goodness. I had to find a service to transport an American Bandogge long distance--airlines do not allow any breed or mix of Mastiff or Bulldog--and I had no idea where to begin. I found CitizenShipper relatively quickly. They connected me with what I desperately needed in a very short amount of time and helped prevent a bad situation from getting any worse. Amazing! Let's give a round of applause to American entrepreneurship, enterprise, and Capitalism.

Date of experience: August 11, 2018
Oklahoma
1 review
0 helpful votes
Follow Sherry A.
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Citizen Shipper hooked me up with an awesome drive to transport my 2 cats from California to Oklahoma. My cats were traumatized by the move and I as well. Our driver went out of her way to keep them calm and secure. They arrived on time and happy. Thank you to Citizen Shipper and Karen. Will use this service again if needed.

Date of experience: August 11, 2018
Pennsylvania
1 review
0 helpful votes
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Great Service
August 10, 2018

John did a wonderful job transporting our 2 year old pitbull on this long journey. I was very anxious and John was very responsive to all texts and phone calls along the way. Picture updates were sent as well. I would recommend John for all of you pet transport needs.

Date of experience: August 10, 2018
Reese I.
Colorado
1 review
0 helpful votes
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CitizenShipper utilizes the best of the best, provides great customer service and is a great organization.

Date of experience: August 10, 2018
North Carolina
1 review
0 helpful votes
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Made arrangements for pick up and delivery. Showed he cared about my pup and delivered him safely. Great communication through out the process. Would use again and would highly recommend.

Date of experience: August 7, 2018
Wisconsin
1 review
0 helpful votes
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Excellent driver
August 6, 2018

Excellent driver! Got my puppy here in great shape! Puppy was happy, healthy and well cared for by John. Would highly recommend him to transport your pets! Excellent communication along the way and pictures of my puppy along the way having fun! ThNk you John!

Date of experience: August 4, 2018
Oklahoma
1 review
1 helpful vote
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I listed a shipment request, agreed on a price and had a date set before I even paid the deposit. Once I paid it, the driver fell out of communication. My item wasnt picked up and after a few days, I finally hear back. I expressed frustration at the lack of communication and he didnt seem to care. Ive asked for my deposit to be refunded and they keep asking me to relist it. I have had two flaky drivers and no one else respond. I feel its poor customer service to keep my deposit when their driver hasnt held up his end of the agreement.

Date of experience: July 26, 2018
Citizen S. — CitizenShipper Rep
over a year old

Hi Erin, Im sorry that you feel that way, as that is not what we discussed in your several ongoing messages with support. I have copied below our messages for your review:
"Jennifer Buchanan
Jul 26 09:17
(assign)
If you are unable to find anyone for a replacement, we will issue the refund of the booking fee paid.

Best,
Jennifer
Jennifer Buchanan
Senior Customer Relations Manager
Citizenshipper LLC
Longview, TX

Erinrusling
Jul 26 09:00

What if I don’t find anyone within the week?

Sent from my iPhone

Jennifer Buchanan
Jul 26 08:53
(assign)
Great! I will begin to send drivers to view your shipment in order to get you more quotes to consider. Please let me know when you have decided on a new driver and I will apply yourp previous deposit to the new contract/driver.

Best,
Jennifer

Jennifer Buchanan
Senior Customer Relations Manager
Citizenshipper LLC
Longview, TX

Erinrusling
Jul 25 22:04

I re listed and have reached out to the driver, Joshua as well. I need this the week of 8/20.

Sent from my iPhone

Jennifer Buchanan
Jul 25 09:15
(assign)
Again, I am very sorry to hear this. Can you please still give me the drivers info that let you down so that Im able to follow up with them?
What you can do is relist and communicate with potential drivers to see if they will work with your needs before hiring them. If you are unable to find a driver you feel is acceptable, I will go ahead and process your refund for you.
Please relist your shipment here: https://citizenshipper.com/shipment-form. Please let me know once you have done so, and I will begin sending drivers your way!

Best,
Jennifer Buchanan"

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose,...


citizenshipper.com
Founded in 2008
Austin, TX, United States
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