CintasReviews 122

The employees are rushed and poorly trained to handle their work loads. They come into the office so quickly they seem to make many mistakes. The uniform material is awful and not colorfast so the yellows turn green. On multiple occasions it takes several attempts to return uniforms but we continue to get charged for them. We often receive other companies uniforms. Make changes is difficult and then en employee will get removed all together. We get new to us uniforms that have other peoples garbage in the pockets and were not cleaned properly. That happened twice that I know of. Items send in for repair are not returned. I would NOT recommend this company. It isn't just one driver. It's been all of them and we've gone through a lot which tells you its a company problem.

When starting with Cintas our company was told that there is not contract and we can cancel our services anytime with the. From day one it has been an issue, some of our employee's have never even received items. When driver picked items up and then would bring them back most employee's did not receive their items for almost 2 months. And the list goes on... when trying to cancel services the company tries to kick the can down the road. They try to up sale or down sale a different contract. It is like a circus that is very disorganized. DO NOT EVER USE CINTAS!

Did not provide service as promised and then did not allow us to cancel or contract. Only after several complaints did they start to deliver the mats again.

I ordered new work shirts through Cintas, paid for them myself. Shortly afterwards they arrived at my house, I was over the road, I tried them on as soon as I got home. They were not sized correct so I returned them with the label provides. I had not received any word from the company, until I called them today 8/8/23 weeks after I sent them back. I was told today that since they were personalized there was no way to return them. No refund nor correct sized shirts, so now I am out $115 and was told they would try to send them back to me!

This company has no regard for the customer. I've been in food service for over 40 years and never seen a more unprofessional company. They short you on deliveries, and don't provide credit, they ignore problems with their service and tell you their working on it. They escalate rates to ridiculous amounts and their follow up is short of nothing. They have a nice sales rep who tries but he can only deliver and respond to what they want and that's poor management.

Travis P is very friendly and very professional also! He helped a lot with what I needed and answered my questions well too.

I work for general rv of ocala and was hired over 4 months ago. The 2nd day of work I gave my measurements for uniforms. We'll 4 months later I still have no uniforms and all I get are excuses from this company how they had a computer glitch and it didn't order my uniforms. Yet new guys have started and received uniforms in a week. I have damaged my own personal clothing because this company has failed to provide me with uniforms. I would like to be reimbursed for replacing jeans and shirts.

They charge for items undelivered or not serviced. Impossible to resolve customer service and billing department. Extremely high pricing without providing what is listed on invoices. Once again avoid signing a contract or doing any business at all cost.
Truck Mounts in Georgia

Jim has been doing our rugs for years and he is Always very professional and courteous. Very helpful when needed. Never had an issue.

Always on time and polite. Has a good attitude. Has time to fix our issues. We like when he comes in. Austin
Monroe farm and fleet

This company is sneaky and crooked - charged for things they shouldn't have and it was a fight to get it resolved - Manager Jeremiah Kelley is the worst kind of person to do any business with - he is rude and degrading and I will never do business with Cintas ever again and will discourage on every platform available to me, anyone who is looking at hiring them!

Jason O. RT 68 has a very good customer service, always prompt, friendly and very accommodated. Wery happy with his service.

Brad does and excellent job keeping our employees happy, he is always willing to go the extra mile. He is a good fit for our team.

Steve Banse

Our company is getting all new uniforms, issue is, they took all our old uniforms before they had all new to replace them with. 2.5 months and some of us are still without shirts. Been told we're getting loaners, that has still not happened.

No rep ever comes to my place of business. They leave their dirty work to the drivers. They have forgotten who the customer is. They will dictate how customers will (comply) to their un-ability to accept how they want to do business. We begged them to let us out of our contract and they refused because they have burnt so many bridges with customers, they are grasping to get ever un-honest penny they can. They are not a stand-up company.

I really wish I had read the reviews before signing their contract. Unfortunately, their rep was able to coerce us by showing us how much more bang for our buck we would get by switching to them. I take full responsibility for not reading all the fine print, and doing my job by researching them, but I don't want anyone else to get duped. The prices drastically went up immediately, my bills tripled from what they were, and when I tried to cancel, I was informed I had signed a 5 year contract! I don't know how I missed THAT, but now we are screwed for the next 4 years. Please avoid this company!

Uniforms come back after cleaning dirtier than what the went in. Totally unacceptable. I will continue to post. I will never recommend this company to anyone. Just look at all their negative reviews.

This company is the worst and they don't care if you know it. I ordered 2 shirts, and it has taken them a month just to deliver them. Never again!

I'm a cofounder of a mixed martial arts facility named Ground Control. We have 5 locations all together. We attempted to use Cintas for one of our locations. I highly recommend against it. Here's why;

If you own a small to medium size business do not do business with Cintas. We were told their contract is a formality, and we could order on an "as-needed basis". They sent us products that we did not order and also charged us for products that we did not receive. When I reached out to our sales rep he was unresponsive and would not remedy the issues. It took several months and emails before an account manager named Caitlynne Edwards reached out. She also would not remedy the problem and attempted to have continue to do business with them after Cintas clearly breached the actual language in the contract, which we were told not to be concerned about because we could order as an add-needed basis. In fact, we did order on an as needed basis, however, Cintas would still continue to send products we did not order and would not pick them up, nor remove them from our bill.

After forwarded upon request their unanswered emails and proving their breach, Cintas has now hired an expensive law firm to threaten legal action.

We are now looking forward to our day in Court. If anyone else has had a similar experience, or would like to get involved in a class-action suit against Cintas for unethical business practices, we would love to get involved.

Sincerely,
Antony M.
Ground Control Cofounder
*******@groundcontrolmma.com

YOU SIGN A CONTRACT WITH THEM THEN THEY STILL RAISE THE PRICE AND 90% OF THE TIME YOU DON'T GET WHAT YOUR PAYING FOR AND THE CLOTHES COME BACK STAINED SO DON'T WASTE YOUR TIME OR MONEY THE WORSET COMPANY IV'E DELT WITH