CintasReviews 122

This is the first review I've ever left. I would give them 0 stars if possible. I've worked at a plant in Southeast Louisiana that has used their services for the last few years. Most employees have completely stopped using their laundering services because there is some sort of issue the majority of times. If you try to trade in or order new uniforms it will likely take months before you receive them back. This has happened repeatedly company wide. The sales reps will ignore requests for help. This has to be the worst service based company I have ever come across in my 40 years. Look elsewhere for uniform rentals.

This company service is lacking and prices are very high I would not even give 1 star but they made me do not use this company

World class service is always provided to me and my business. The driver scans every uniform piece and gives me a report. I know some things are overpriced but that's the cost of convenience. I also understand why they make you sign a contract. When your paying. 20 cents a shirt and. 22 a pant It takes about 2 1/2 years to pay off. So they need to make some profit. And that doesn't include the cost of washing your filthy uniforms. This service is great for my company and is a big help to the convenience of my staff to not worry about hygiene or cleaning supplies. They manage it for us and my guys don't have to worry about what if the uniforms get torn or worn out. They replace for free. Love it. And I highly recommend this company.

We just started with Cintas in the last 2 months. 3 of our dispensers have broken and the drain fluid for one of our products did not get filled. When the batteries die we were told they would replace them, however the driver has to be notified first. They don't keep batteries on hand. I tried customer service for the drain fluid and no one would return my call. We are in Ft. Pierce Fl and although our initial representative was nice and "sold us" he did not follow up on customer service to get sure our products worked. I would not recommend this company again to any of my affiliates. I tried to include a video of our non working paper towel dispensers but it wouldn't let me. The driver Mike tries to be helpful and he is a nice guy. The salesperson Mike did us an injustice for the prices we pay. Two thumbs down to this company.

Our delivery driver Marcus Freeman is an exceptional representative of Cintas. He is professional, courteous and goes above and beyond to get the job done right! Thank you Marcus Freeman.

Kimberly Henderson

Cintas failed to deliver towels to us AGAIN last week. Cintas is in breach of our contract and we need to work out a date when Cintas will discontinue service without recourse on the cancellation terms of the contract. Our business is completely reliant on having towels to operate and Cintas' terrible service has nearly caused us to not be able to run our appointments multiple times in the past.

This company is the worst.the Rep. Renée told me i could cancel at all time( not true) i didn't want any contract and I was played into signing a 5 year contrat telling me it was only a price agreement. This is fraud! Do not go with this company. I never got a copy of the contract. They told me to take a picture with my phone…. Wow…. Very professional. Stay away

They say they dropped of uniform but left none, not one but twice and lost 6 pair of pants that was supposedly dropped of also, lousy to have to work in dirty uniforms in a heat wave. Under contract but the don't have to meet their part of it. They SUCK!

Cintas has been servicing our Purolator location for over 10 years. The service is very reliable. Cintas is always there when we need them even during last minute requests!

Jimmy G

We have a great driver for our location. Whenever there is a problem, he has fixed it. I'm happy to say Robert knows what it means to have great customer service.

I work for Weidmann Electronic Technology and every Thursday Mr. Robert Soper comes in with a friendly smile on his face. I have worked here for two years and this man has been polite, courteous and very helpful. When there has been any issues regarding invoicing he has worked with us and helped us every step of the way. We appreciate working with him and look forward to seeing his happy smiling face every Thursday. Everyone doesn't get the recognition they deserve so I wanted to take the time out and make sure he does. Good Job!

The service they provide is not even close to what they promise during the sales pitch. It's a constant struggle to get what you order and to be billed correctly for it. When your 5 YEAR CONTRACT is up you will find you have 60 days to cancel or it renews for another 5 years. And they make that cancellation harder than you would ever believe! Stay away from this company at all costs!

Cintas has become a really $#*!ty company.
If you have any issues you may as well be talking to the wall.
You cant get a hold of any buddy with a pulse. All you get is a run around.

I wish I had of read these reviews before we got tied up with this company. Same thing we didn't read our contract and were automatically renewed for another 5 years, without even the courtesy of a phone call. It's terrible the way they treat their customers and do business. Don't know how they sleep at night. Half of the time the new mats came in dirtier than the ones we were giving back. Some mats in very poor condition, usually one every delivery.

Same issues with this company, someone signed and didn't read the contract. Really $300 monthly for rugs... Manager I've been dealing with could care less. I've tried to revise it so we don't pay a 15k penalty to get out of the contract. Wow, what poor service. Your customers should always be #1 as they pay your income! Will not advise to sign anything with them unless you read the fine print. Cannot trust these sales people...

This is one of the worst companies I have ever dealt with. Dishonesty, poor quality products, complete lack of customer service. One of my employees gashed his finger on metal grindings that were in the rags we got from Cintas. Took me several phone calls to Cintas to get anyone to follow up. And the service got worse from there. I am contacting my attorney.