CiChicReviews 219

Ordered in January before the pandemic. Items was never sent. $85 worth of clothing and shoes. Tracking info was never updated initially until March stating a label is JUST now being created for shipment. May 14th I got the same lying message. Next week is July. No update since May 14th still. Has the company offered a refund? No just $10 credit on some cheap jewelry priced $3.99 a piece. Why would I even consider this as repayment especially when I'll never get that cheap mess delivered to me anyway. Find another site yall this isn't it. It's a shame actually.

This site deserves no star. My husband bought me a couple of jackets back in March for my birthday. We should've done our research. In April we emailed them about our package. They were quick to respond to say that 28 business days were not up and to be patient and gave us a tracking link. We waited. At the beginning of may I contacted them again and got the excuse that due to covid 19 things might take a bit longer and to be patient. A week later my husband contacted them wanting a refund, they said that because the package was shipped we had to refuse the package and send it back. We explained that we never recieved the package. And what we got was "be patient". Now first week of June, still no package. I message them again and demand for a refund, they give me the same response as my husband but I told them no that I was done being patient and I wanted a refund and there was no way to refuse a package that never arrived. Now everytime I email them I get an automated response such as "refuse the package" or "be patient". Never ever buy from this site, they are scam artists, you won't recieve your package and will be out of money spent. I even tried to go to their site to try and find another means of communication and I couldn't find anything, it won't even let me click on info and refunds tab but it will let me click on shopping tab. I am going to try and find a way to report this site and hopefully get something done.

The dress was crazy cheap... and that is what I recieved! The straps were thin (not thick and comfortable like the photo). The materials were fair, but they were just CUT/CHOPED! The bodice was nice, but the skirt was all awful. The outer material was like a simple shear curtain, the lace was all an unfinished edge that did NOT drape, and the underskirt was just scissored off and rolled (my buttocks and woo-ha barely covered). Not worth the return~
1st photo is what I was SUPPOSED to receive, 2nd photo is what I actually received! Unbelievable!

I ordered a dress from them 6 wks ago. I still haven't received it and they have no updates on tracking for over a month! I have contacted them several times and keep being told it's on it's way and I need to check with the USPS. However they've never recieved it either! They refuse to give my money back since they "sent" it and told me all I can do is refuse it when it arrives and send it back "FOR FREE" like that's a good thing and they're helping me out! RUDE people who refuse to help! Horrible customer service. I see why its rated a 1!

DONT EVER BUY FROM THIS COMPANY I ORDERED 2 DRESSES AND 2 PAIRS OF SHOES MARCH 1ST 2020 HAVE BEEN FIGHTING WITH THESE LOWLIFES SINCE MY WEDDING IS IN 11 DAYS AND THESE DUMBASSES JUST INFORMED ME THEY HAVE LOST MY ORDER I ASKED FOR A FULL REFUND AND THEY ARE FIGHTING ME TOOTH AND NAIL TELLING ME THEY SUGGEST I REFUSE THE ITEM IF I EVEN RECEIVE IT WHEN THEY ARE THE DUNB$#*!S THAT LOST IT ITS NOT MY PROBLEM MY PROBLEM IS GETTING MY MONEY BACK. IM A VERY PISSED OFF CUSTOMER/BRIDE TO BE THEY HAVE RUINED MY DAMN WEDDING AND DONT GIVE A FLYING $#*! WHO THEY HURT AT ALL. MY MAID OF HONOR IS HAVING SAME ISSUE SINCE FEBRUARY 2020 AND ONE OF MY BRIDESMAIDS PAID EXTRA TO HAVE IT IN 5 TO 8 BUSINESS DAYS IN FEBRUARY 2020 AND NEVER HEARD FROM THEM ABOUT SHIPPING OR ANYTHING BUT AS FAR AS IM CONCERNED THEY CAN TAKE THE ORDER AND SHOVE IT UP THEIR ASSES. HAVE FUN TALKING TO MY LAWYER $#*!ES

I would have given a zero star if it was available.

I ordered my dress on May 8, I also paid $17 for expedited shipping. My dress should have been here no later than Wednesday, May 20th, which would have been 5-8 business days just as their "expedited shipping" stated on their site. It is now May 22nd and I still don't have my dress. I have emailed them only to receive responses such as "it may take longer due to COVID-19, however, their site did not specify that COVID-19 would cause delays in shipping. If you are a reputable business, then your job is to notify all your customers that a virus is going to slow down shipping. Otherwise, it that isn't the case, ship the product when you are supposed to. Don't offer expedited shipping if you don't intend to ship it that way. I have asked for a refund of the $17, but no response to that as of yet.

I placed an order mid January for a winter coat. The package was delivered May 3rd! Since beginning of March, I have made a couple of attempts to cancel the order since it was stuck in China. I was finally told the only option for me is to reject the package at delivery. However, when it finally arrived yesterday (May 2!), It was left at the door without knowing or ringing the door bell. I wasn't given a chance to reject the package. 4.5 months shipping. Horrible quality product. Inaccurate size measurements. Horrible customer service. I will make sure to leave a review on every possible platform to make sure others stay aware from this fraudulent company Cichic.

After constant emails of not getting my items I recieve this at 4am. Do not set your self up and even waste your time trying to order from them. Now let's see if I get my money!

N*******
Dear

Good day!

Sincere sorry for waiting so long.

But this item # ************** is out of stock now, would you like us to return $31.07 to your original payment account OR present a Cichic store coupon of $32-OFF to order some other products? Wait for your reply.

Please accept our sincere apology for our faults. Thanks for your understanding and patient

Pls. Help reply asap. Thanks!

Best regards,

Lemon Zhou

Your Cichic Support Center Team,
Support Department