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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Too many pushy sales additions. Everytime I made an offer another deal I was immediately put out there for me to accept. It was too much.
I Always get my airline tickets with them they got the best prices
I didn't like it never most of the Time I can not understand the other person that on the phone
Thank you for your feedback. We have employees in offices all over the world. We regret you have have any difficulty.
I'll use this site mainly. I'm satisfied this site UI. Thanks you.
It's a very good booking site. The exchange rate is also good.
I've always had good experiences using Cheapoair, especially when looking for all possible flights and when needing to combine different airlines on a single itinerary. Thank you Cheapoair!
It was great easy access to what I needed Will recommend thank you
Very accommodating and on time and its
Cheap perfect always
I always find the cheapoair prices the best among others, far better.
THER ARE SOME AMAZING FARES AVAILABLE SOMETIMES. BUT MOST TIMES YOU START OUT WITH A GREAT FARE THEN REALIZE IT DOES NOT IN CLUDE A SEAT ACTUALLY TO SIT IN. "THAT'LL COST YA EXTRA."
User friendly, easy to navigate.
I would recommend to friends.
All good easy and less expensive than others very pleased with cheapoair
Changing the price right before I paid was very disappointing I went from a first class to a premium coach because of that pretty shotty
Had to pay to cancel flight due to wrong name and ai had to pay to cancel trip I just planned
The best I have ever used...booking and ticket buying was very easy
Have been using it for years...its the best gets me cheapest prices
Still the best.i always trust this app.hopefully they will not change
Quick ticketing and i trust them. Never fails me and quick access to ticket
This is very convenient for all of us, very helpful for people who immediately needs an assistance.
Easier to use than American Airlines site. Easier to understand pricing
This is always where I start and end my travel purchases. Excellent experiences.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.