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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Very bad service and pricing strategy. Management needs to review their pricing modules.
Should have disclosed baggage charges before I purchased tickets
I've been going through CheapOair for years and they've always treated me really well. The gentleman yesterday spent almost 2 hours with me trying to help me get a good ticket thank you thank you thank you.!
It was great. I will always use cheapoair. The last 2times I called, I was given very helpful suggestions.
Excellent service I did all the process without any hustle the system is just smooth
Great experience, easy to use. Customer service are responsive
Great experience best customer experience been dealing with for sometime
Best years of best experience with CheapOair.I being with CheapOair for more then 10 years and always happy.
I believe I already requested an isle seat but I want to confirm. The link seat only says no seats available
Thank you for your feedback. Please contact our representatives if you have any questions or concerns.
Very good and no hassles, feel to book thru cheap o air as it is nice
I'm not sure if I timed out or not...but I had re-do flights...
Thank you for the feedback. Our apologies for the inconvenience.
Nice one and easy to get flight sched for me.more on that my freinds get also a flight
Shed on cheap on air online booking
Take long time to book flight schedule
Take me time to decide to book my schedule due date schedule of the flight.
Thank you for your feedback.
Great never any issues. Been flying Jet Blue for years. Very safe and nice people.
Muy bien Exelente espero volar con ustedes otra vez gracias
One time delay but it's ok I use to travel three times got me no trouble.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. It sounds as though you may have selected an "alternate date" that was offered because it was cheaper and didn't notice it when you selected the flight, so when you called to correct it, the date you actually wanted was more expensive so you have to pay the applicable difference in airfare.