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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It looks like I will be charged extra by the airport for my return fair.
Affordable prices and excellent services. Quit and effective booking online and 24/7 professional customer service
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Very satisfied, assistance from staff very good, Various prices from different airline to choose from.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
I've used Cheapoair.com to travel both nationally and internationally and in most cases their prices are very competitive.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
CheapOair is one of the better discount airfare sites out there. Pretty easy to navigate.
Un viaje súper bueno, cómodo y puntual, buen trato por los miembros de la tripulación
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
I had a great experience with booking a flight and no snags for the whole trip
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Every years traveling and haven't problem, all very fine👍
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Once unable to have a refund for a returned trip canceled by the airline 3-4 years ago
Thank you for your feedback.
Phenomenal always helpful and reliable I would recommend this app to anyone looking to travel well
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Comfortable & easy. Usually I always follow Cheapoair while making reservations. Thank u Cheapoair.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Excellent. The site was easy to use and the timely and regular updates of flight is a great PLUS.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Extra hidden charges not mentioned before booking my flight
Thank you for your feedback. Many airlines are now charging for things that use to be included with the ticket price, such as baggage, seats, and even drinks. This are airline policies that we have no voice in. At the time of booking your
Reservation and on your email confirmation you will see the baggage allowance set by the airline. We regret any inconvenience.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Wonderful service! I was able to get the same flight with my sister with the help of Cheap O'Air travel assistance.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Excellent site to book for your favorite flights. And also cheaper.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Good very good Cheapoair glad you're doing good work with the passengers
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Was a wonderful experience using your website and will continue to use same
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
As I remember I had a trip to Shanghai via swiss and the price was Canadian dollars, not this time all shown are USA Dollars; one more thing is that the options are more than this time. Anyway, Not too bad and I still satisfy your company's services.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. If you are charged extra fees by the airline that you don't understand please contact our representatives and they will be happy to look into it for you.