Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Glenn X.
Unfollow Glenn X.
Share Review
Report Review

Extra charges applied at airport.
November 6, 2024

It looks like I will be charged extra by the airport for my return fair.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. If you are charged extra fees by the airline that you don't understand please contact our representatives and they will be happy to look into it for you.

New York
1 review
0 helpful votes
Follow Mariama E.
Unfollow Mariama E.
Share Review
Report Review

Great and fast service
November 6, 2024

Affordable prices and excellent services. Quit and effective booking online and 24/7 professional customer service

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New York
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

Booking is simple and convinient
November 6, 2024

Very satisfied, assistance from staff very good, Various prices from different airline to choose from.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Idaho
2 reviews
0 helpful votes
Follow CLAYTON S.
Unfollow CLAYTON S.
Share Review
Report Review

Great Prices most the time
November 6, 2024
Updated review

I've used Cheapoair.com to travel both nationally and internationally and in most cases their prices are very competitive.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.


A BETTER SITE
October 21, 2024
Previous review

CheapOair is one of the better discount airfare sites out there. Pretty easy to navigate.

Date of experience: October 10, 2024
Indiana
1 review
0 helpful votes
Follow Jose R.
Unfollow Jose R.
Share Review
Report Review

Mis viajes
November 6, 2024

Un viaje súper bueno, cómodo y puntual, buen trato por los miembros de la tripulación

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
Follow Ana P.
Unfollow Ana P.
Share Review
Report Review

Save
November 6, 2024

Fast easy save and many options. I recommended to my friends and family.

Date of experience: October 27, 2024
California
1 review
0 helpful votes
Follow Brian O.
Unfollow Brian O.
Share Review
Report Review

Lots of choices, easy online instead
November 6, 2024

I had a great experience with booking a flight and no snags for the whole trip

Date of experience: October 27, 2024
GB
1 review
0 helpful votes
Follow Lorelie R.
Unfollow Lorelie R.
Share Review
Report Review

Easy booking plane.
November 6, 2024

Easy booking of flight and appreciate the reminder of the trip.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Utah
1 review
0 helpful votes
Follow Yolanda N.
Unfollow Yolanda N.
Share Review
Report Review

VERY GOOD
November 6, 2024

Every years traveling and haven't problem, all very fine👍

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Florida
1 review
0 helpful votes
Follow Tongtip J.
Unfollow Tongtip J.
Share Review
Report Review

Little difficult for me to checkin
November 6, 2024

Once unable to have a refund for a returned trip canceled by the airline 3-4 years ago

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback.

Bahamas
1 review
0 helpful votes
Follow Sebastian Q.
Unfollow Sebastian Q.
Share Review
Report Review

Phenomenal
November 6, 2024

Phenomenal always helpful and reliable I would recommend this app to anyone looking to travel well

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
Follow Lashman A.
Unfollow Lashman A.
Share Review
Report Review

Convincing &eassy
November 6, 2024

Comfortable & easy. Usually I always follow Cheapoair while making reservations. Thank u Cheapoair.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Guyana
1 review
0 helpful votes
Follow Vennetta O.
Unfollow Vennetta O.
Share Review
Report Review

Good
November 6, 2024

Excellent. The site was easy to use and the timely and regular updates of flight is a great PLUS.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Illinois
1 review
0 helpful votes
Follow Nelson O.
Unfollow Nelson O.
Share Review
Report Review

Baggage
November 6, 2024

Extra hidden charges not mentioned before booking my flight

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Many airlines are now charging for things that use to be included with the ticket price, such as baggage, seats, and even drinks. This are airline policies that we have no voice in. At the time of booking your
Reservation and on your email confirmation you will see the baggage allowance set by the airline. We regret any inconvenience.

Mali
1 review
0 helpful votes
Follow Raygi G.
Unfollow Raygi G.
Share Review
Report Review

Friendly
November 6, 2024

Easy to book and multiple choices helped to secure a schedule that fits!

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Philippines
1 review
0 helpful votes
Follow CAROLINA Y.
Unfollow CAROLINA Y.
Share Review
Report Review

Wonderful service!
November 6, 2024

Wonderful service! I was able to get the same flight with my sister with the help of Cheap O'Air travel assistance.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Canada
1 review
0 helpful votes
Follow Chinasa E.
Unfollow Chinasa E.
Share Review
Report Review

Excellent site to book for your favorite flights. And also cheaper.

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

France
1 review
0 helpful votes
Follow Griselda P.
Unfollow Griselda P.
Share Review
Report Review

Good
November 6, 2024

Good very good Cheapoair glad you're doing good work with the passengers

Date of experience: October 27, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Guyana
1 review
0 helpful votes
Follow Stanley N.
Unfollow Stanley N.
Share Review
Report Review

Was a wonderful experience using your website and will continue to use same

Date of experience: October 26, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Canada
1 review
0 helpful votes
Follow Jintang L.
Unfollow Jintang L.
Share Review
Report Review

Previous experience
November 6, 2024

As I remember I had a trip to Shanghai via swiss and the price was Canadian dollars, not this time all shown are USA Dollars; one more thing is that the options are more than this time. Anyway, Not too bad and I still satisfy your company's services.

Date of experience: October 26, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos