CheapOairReviews 14,845

Terrible experience from just looking at tickets online, (I don't know how a sales representative called me to rush my purchase because I was taking too long) To missing a whole week of paid vacation because my flight time was changed. And when i called them they said i had to accept or just lose the money. To also having costumer service cutting me off and hanging up on me, this is the most unprofessional costumer service experience I've ever had.

I booked the trip with baggage, i checked (i call them) to make sure if on my ticket include baggage and it was with baggages included.
But when I arrived at airport my ticket was without baggage, and i had to pay extra for the baggages. They changed all the links after i called them, but i already had got pictures. They are playing with us, our time and our money... who controls them, who protects the customers, where is the state here? These scammers can do whatever they want and get away with it?!

Such a bad service. Never ever book from you again. I faced problem and when I called they told me we will call you in 48 hours and I don't why they couldn't solve it right away. Anyways I waited but Noone called and when I called back the lady doesn't want to listen to me and she was so rude. I was talking very calm and I was asking her gently. Later she just hang up. If you want to book long trip go to the airline directly cause you will get robbed.

Cheapo air posted completely false information on BBB in regards to my complain.
1. They've stated that I was presented with information on what BASIC fair means, that is absolutely not true. There is no where information on their site explaining what different faires include.
2. They say I was presented with information to the Airline prior booking. Yet, that is not true as well. I was provided with a link after making my reservation but NEVER prior that.
3. They say problem is solved, not correct. Problem is not solved.

At least stand up and admit your fault. Stop blaming your customers for your incorrect and deceiving ways of doing business. You do not deserve a penny for the way you lie to customers.

I will never recommend this kind of travel of agency! TERRIBLE SERVICES! It's been 3 hours talking to customers service and to supervisor to fixed my problem, but they couldn't fixed my problem! Tired of them! Just simple thing to add my baby into my mom's ticket. CheapOair customer service is not helpful at all and very irresponsible in terms of returning customer phone calls and solving problems. I will never recommend anyone to book through them. Every representative has different info to give. Very inaccurate and I am highly dissatisfied.

The Cheapoair is one of biggest scam that i have ever seen in my life. They deliberately make you pay more for the flight. This online ticketing agency is fraud. All the customer representative deliberately make mistake and then make you pay more. In my case I was booking flight from cheapoir.ca in canadian funds. The flight was 2500 Cad and i entered the credit card information to book the flight then all sudden my flight price shooted 5500 Cad. So they charged 5500 CAD to my credit card. I called the billing dept. They refused to refund. I will request all you guys to never buy ticket from cheapoair because all they do is fraud in various ways either by messing up your ticket or charging in USD even if you are booking at cheapoair.ca or sometimes they will charge undisclosed fee's about 500 USD. So i would recommend all to " Not to buy ticket from Cheapoair" otherwise you will be victim of fraud like myself

This company took my booking over the phone. Charged me for an adult flight for my child and told me I wasnt being charged a booking fee or any extra fees. Low and behold my invoice comes and I find all these extra charges I never authorized. I have been on and off the phone with them for several days. The first phone call was made within 24 hours of booking and I told them theyre scamming me and I want to cancel because they are not working with me to get my money back that I never authorized. The gentlemen was extremely rude and was down talking me. Then I was told I would get a call back from a supervisor in several hours and never heard back from anyone. When i called again yesterday (48 hours later) they tried telling me no changes because I was outside of the 24 hour window! I told them to check the notes on my account and they will see that I called well before the 24 hours. I screen recorded my online chat with them where they told me my daughter is considered a child and yet i was being charged an adult. I have documentation of EVERYTHING and will be using all the information I have against them. I even called again last night after 2 days of on and off calls. The gentlemen I got was very nice and told me that I would be refunded for everything, my extra charges and get everything canceled. He told me he was transfering me to someone in the refund dept. I waited on hold over 2 hours and then the phone disconnected on their part. I have already started a dispute with my credit card and will not being paying these crooks for services I never authorized. BBB will hopefully be shutting these crooks down soon. I dont know how they live with themselves scamming people left and right. What a way to live.

We booked a flight to Lousiana from Tampa for my bf--bereavement situation... they advertised a price online (including fees) but then added about $200+ in additional made-up fees. Please see for yourself:
Flight Price Details
$532.09 1 Adult Ticket
Travel Protection Plan Cost $44.95
Paid Seats $47.90
Subtotal $624.94
$99.36 Taxes and Fees
(incl. Enhanced Seat Assignment)
Agency Fees $24.49
Flight Total $748.79
Total Charge: $748.79
Funny thing about this is bf got NO "special" seat, he got a free coke which is free anyway on any flight yet they added not only the seat but $100 in "taxes and fees" and then on top $25 more as "agency fee" even though we did all the work finding the flights and entering all the information. When I called to ask about the fake fees they were very rude and would not speak to me since it was with his credit card. Please stay away! The "cheap" part of their name is nothing but a HUGE scam! Had I known would of just booked directly through the airline! I know, woulda, coulda, shoulda but this is also their "bereavement" prices so imagine what it's like regularly... my bf was very distracted and upset when we booked and just had to get him out to Louisiana asap for wake and funeral... KARMA... Wish I had read reviews before I booked!

I booked a flight to Thailand for my sisters 30 birthday in JANUARY. My trip is not until April 14th, 2019. Since booking this flight I had 4 emails starting "Major Changed To Your Flight." I would then have to call and wait on hold for 30 minutes minimum each time just to speak with a representative. I was called today to be told I would have to stay over night in China (which cut an entire day and a half out of my trip) because flights were not compatible. Not only that, I purchased flight insurance and did not receive my full refund. The representatives were not helpful and did not even care I wanted to cancel my flight. Complete waste. I would HIGHLY recommend you take your business somewhere else. The customer service representative I spoke with was "Alannah" and this so called "Flight Insurance" they but through is "Primate" (Dont buy it). I have yet to speak with a truly helpful representative with this company. I am scheduled to get a call back because out of the $1200 I paid for my flight they are only refunding $805 as of now (thats with flight insurance). We will see what happens and I will keep you updated.

Oh I just got scammed. I booked a flight with a good deal, but when I got my confirmation, the dates totally changed. I tried calling them but was on hold for over 30 min. I finally found a chat option, and waited 30 min. Finally someone helped me, but said to change the dates would cost me $250. This is double what I paid. Since I paid $50 for protection, they let me cancel but only could get back $200 of the $250. Plus they said it will take 14 days to get my money returned. SCAM SCAM SCAM SCAM!

I booked an international ticket through them. At that time I also bought the insurance. A month later the airline cancelled the flight and my purchase for the ticket was refunded. However cheap o air at first did not to refund 150 dollars of my insurance payment saying it is non refundable. Of course if I changed my itinerary or cancelled my trip I would agree. However they cancelled my flight and still wanted to keep my insurance. At this time now, they have agreed to refund my insurance. I give them credit for trying to fix the problem.

I just finished booking my flights to Phoenix. Pushed the confirm button and was shocked to see they moved both of my flight times to entirely different days. Went to cancellation policy to find out there was none. Phoned immediately to get the filghts changed, and even though I contacted them within minutes there was no offer to help me other than the offer to change the flights and charge me an additional $747.00. My CheapoAir tickets went from the cheapest to the most expensive tickets I could have purchased. Review your tickets before you proceed because they alter the dates on you at some time during the process and it is not obvious that they have done so until you have already paid for the ticket. SCAMOAIR. Buyer beware. They are obviously aware of this problem and likely making extra commissions by bait switching your flights. Sometimes you get what you pay for... in this case I got hosed.

If There was negative star option I would give Cheapoair negative stars. I don't like to do business with those who are honest upfront. It's the worse travel website because I read the term and condition before booking to find 24 hours cancelation. I could not find any statement mentioning it before I booked. They only put the tiny little green line on somewhere and said price match promise and easy 24 hour cancelation. What a deceiving. Cheapoair can trick people once but not all the time. When you( cheapoair) company want people's business, you should be honest and straightforward. And please don't blame on everything has stated on the website. Excuse you, the customer service lady kept saying you should go to desktop website on your computer, nowadays people use mobile phone for convenience as their busy schedule. Your mobile format and your desktop should be matched and straightforward... not hiding the fee under different name. What a shame on the big company who owns cheapoair, also Expedia and orbitz. Very deceiving! Totally disappointed.