CheapOairReviews 14,845

Hello,

I am hoping you resolve this issue before you ruin someone else's vacation. I got a confirmation on a flight. I booked hotels, the time off of work, parking an extra day for my dog to stay at the kennel etc. Only to be told a week later that the flight was in fact not confirmed. I was given a link to explore my options which did not work and after spending over an hour on the phone my best option was a flight a day later that would cost me significantly more. Not to mention a missed paid day at work and trying to cancel and get payment back for baggage, hotel, parking ect. My trip that was planned and saved for based on a certain budget now is far over my budget. I'd hope you get this figured out and at the very least price match what was originally booked so you don't ruin other peoples vacations that they work very hard for. Please do yourself a favour and do not book with cheapoair and tell everyone you know not to either.

When making an airline rez you always put in the dates you want to travel. By default this little box for 'Show alternate dates' is checked. So when you pick your flight if you don't pay close attention, you get a return flight for the wrong date. Even if you call them within minutes of the mistake, they won't adjust the dates unless you want to basically buy another ticket. You can cancel the whole flight for $50 and reschedule, you just have to fly on the same day you cancel. I will NEVER use CheapOair again.

LATEST UPDATE:
My account has finally been managed by a very nice agent their (a lady, I don't know her name but I hope she will recognize her-self). She has personally follow my case during 3 days and made sure that everything was solve. Thanks to her for this precious and amazing guest services.

ORIGINAL REVIEW:
Despite my 6 different calls on 4 different days, the company doesn't provide any solution regarding the schedule change on my fly. I keep talking to differents agents and no one of them seems to have ever heard about my problem. On top of it, CheapOair has send me 3 mails asking to call them regarding this schedule change. And every time I call they were LITERALLY not a single a change on the problem. And as I'm calling from France, you can imagine the price I'm paying for.

When CheapOair saw my review, they called me numerous times to speak to me. When I finally spoke to someone (from another country), he went on to explain how their service works. He told me that they found a cheaper flight for me, even though that flight was on a totally different day than I selected for my return. I told him that I didn't select the option to fly on an alternate date. He said that, before I paid, it asked me to confirm this alternate date. Well, doggone it, I selected the flight and told it not to give me alternate dates, so why would it surreptitiously give me an alternate date? I explained that this was not good customer service and that I wanted a refund of the $345 they charged me to make the change to my ticket to get the date I originally asked for. He said he could give me a $100 refund. Oh, and by the way, would I remove the negative review? HELL NO! I told him I might consider it if he gave me the full refund. My question is this: why do I have to file a complaint in order for this company to do the right thing?

They did not give me all the information I needed for travel to Portugal. Now I am out over $300. The take the money and I get nothing. The problem was to enter Portugal you must have a round trip ticket proper health insurance and proof of income. They sold me a one way ticket without giving me this information. I feel it is their responsibility to deliver the right information before selling me a ticket. I am 76 and only have S. S. for income. This lose will be a hardship for me paying over $300 for nothing. I see now they have over 700 bad reviews. They will not give me a refund or credit.

I purchased two round trip tickers to Paris on November 1,2018. On January 25,2019 they emailed me to tell me the flight simply doesn't exist, that the carrier doesn't even fly the route I had selected. Since booking I have moved and now use a different bank, as is my right as a consumer. They flight they wanted to put my on would've conflicted with the already made lodging and work leave plans I had. Plus the new itinerary would require I pay out of pocket to stay in Boston, completely out of my way, and the question. I told them the new flight was unacceptable and a compete refund would need to be issued(I had purchased every type of insurance possible). Then they notified me that they would not send me refund to any account other than the one used to purchase the ticket. That bank is not here where I live now and you can't open an account over the phone. So effectively they told me it's impossible to issue a refund. I have had to contact a consumer affairs attorney and the Better Business Bureau about this. These are NOT reputable people, they have no US based support, and they care none about the client. Avoid at all costs.

I booked a flight to Hawaii and later looked at the flights on American Airlines and they were over $100 cheaper. When I tried to cancel within an hour of making the reservation they wanted to charge me $50. They insisted they told me about it but I would have remembered that. We settled on $25 and I still came out ahead by booking it with American. I'm still waiting for the refund and crossing my fingers because they made multiple charges on my card that make no sense. I will never use them again.

I called to cancel a flight that was booked by mistake within 1 minute I press the wrong button. The agent I talked to over the phone laughed at me when I told him it was booked by a mistake. Then they charged me $75 cancellation fee( every agent I have used grant a 24 hour free cancellation). More, when I check my credit card account immediately, instead of charging $75, I was charged for $150. If I didn't check right away, they would have double charged me. Everyone I have talked to over the phone has a heavy accent. This probably is not an US based company which makes it even less reliable. Stay away from this website if you can.

Awful! Do not use this company! You cannot trust them!
I bought my tickets online 2 days before my flight, everything was perfect it was the exact tickets we wanted, the perfect time etc. after purchasing my tickets I made an agreement with a family memeber to drive me, I got the specific time so that the family member is able to take us so we save $100 for taxi.
The company calls me many hours later and tells that they don't really have this flight at all, meanwhile my flight is in one day!
They told me they will do me a favor and not charge me more for changing my flight to a flight I did not even want!
They switched my flight to so early that we lost our ride from family member cause it's an older person and they cannot be staying up the night to drive us, so we spent another $100 on taxi!
What is this non sense?!?!? I have never heard of such thing, I'm scared to book with them because I we use affirm and if we get screwed again like this we have no other form of payment and they take 6 business days to return the money! Cause first the airline has to release the funds than affirm another 3 days! So if it's last min we are screwed!
They did nothing for us, for screwing us over like that, I would appreciate at least the taxi cab refund! But a full refund at this point is what I need!

I booked a flight from Houston to New Delhi via Paris and Rome. There were some issues with the transit visa(I need Schengen visa) and I could not board the flight. I called customer services 3-4 times to help me to reschedule the flight. It is hard to believe but they offered to reschedule me on the same flight in 2-3 days but I have to pay extra 1200-1300 dollar, Or they will reschedule me on the same flight after one month(with extra 500-600). I told them clearly that both options are not plausible for me because I cannot get a visa in 2-3 days because it is holiday season and I cannot go after one month because I am a student. I called them again if I can get the refund or schedule some other time, but they told me that the flight already marked me "no show" so they canceled the whole trip(roundtrip) even when I informed that I cannot board the flight because of visa issues. They told me they understand my problem and they are sorry for it. But you cannot deposit sorry. I lost the 959 dollars I saved for going home and of course, I could not go home. Zero customer satisfaction.

Ok my story goes this way i booked a ticket for my parents and one of em cannot go so we discussed the cancellation and the refund and the guy said this is the amount so i was hesitant but agreed since they said they need to charge my credit card "$200"! For cancellation and they even sent me an email for the said amount. Okay fine... But after a few days we received an email stating they will refund almost 200 less than what they sent via email!

I have often purchased tickets on Cheapoair and was satisfied with the service until my last trip. I was confused because the price quoted online was not the price that I got at checkout. When I called, their agent said that price showing online was gone and told me the price was now even higher than the inflated checkout price. Foolishly, I allowed myself to be hustled by this bull and bought the ticket because he told me that if I waited it would be even higher. Afterwards, I started to suspect a scam, and checked other flight search services. Priceline was quoting a price for the exact same flight, that was $125 cheaper than Cheapo's advertised price. Since Cheapo has a price match guarantee, I made a screen grab of Priceline's price with the date showing and contacted Cheapo asking for a price match. They contacted me the next day and said they could not match Priceline price and offered to either cancel my reservation or give me a $80 discount. Since the flight was now gone on Priceline, I had no choice but to accept the discount, even though it was far from the Priceline price which was $250 lower. I am very disappointed and will take my international flight business elsewhere in the future.

As far as I*m concerned they shouldn't even get a star. CheapOair does not care about you and be aware that they will not take responsibility for anything they book, whether wrong date, time, or cancelled flights,. If you have a complaint they will email you and tell you that. To me that is a shady way of doing business and they're taking your hard earned money. By the way their parent company is Fareportal and other sister compan ies onetravel, and travelong. They booked my flight days two after the date I requested and have ruined my Thanksgiving Day.

Extremely unpleasant experience with CheapOair. I've been using them for many years, nothing happened until now

I mistakenly switched the order of my dad's first and middle name when booked the airline ticket. I was suggested to call the airline directly to change the name. However, airline directed me back to CheapOair to make the changes. I was advised from the airline that CheapOair could change the name for me but needed to pay an extra charge which I had agreed because this is my mistake. However, I was forced to cancel the ticket and ended up paying high cancellation fee (total ticket value comes to $800.00. Cancellation fee $150.00 charged by CheapOair + $600.00 charged by airline?). Total amount refunded to my credit card only comes to $150! I talked to the airline again, they said this is ridiculous but they're not willing to tell me how much I am supposed to be charged as this is kinda an agreement with all the agency (understandable). Most importantly, I asked them to hold off the cancellation as I need to call the airline again to discuss further, turns out ticket has been cancelled without my authorization.

After the conversation with the airline, I am sure I was overcharged by CheapOair.

I would not recommend to use CheapOair again. They're trying to do whatever faster/convenience for themselves instead of offering best solution to their loyal customers. They don't care how much extra customer's paying. They only care about themselves.

I'm working with CheapOair almost 4 years, so the first site where I go to find tickets for flying is them and always recommend to my friends to use them because of customer support and cheap, good tickets, but not that time. What happened guys, I bought a ticket for me and for my husband to Hong Kong and back to Kiev a month ago. We came to Hong Kong stayed there and I had problem with my leg before flying back home and we went to hospital there, so because of that we were late for our flight just for couple minutes. We are always flying buisness class because we like comfort for a long trips. So, after that, we were dissapointed, we urgently need to fly to Ukraine, so I called to my assistant and she bought new tickets for us, but I try to call to customer support CheapOair and they told me that they cannot do refund because of a huge list of penalties. So, guys, if you will have same problems with your health like me with leg, run or forget about your couple thousands of dollars because CheapOair not that company who will understand and will not give you money back and will explain a lot in order to make loyal customers to forget about money. My personal recomendation is to improve and not to forget about loyalty.