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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Canada
1 review
0 helpful votes
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Great Rates
November 7, 2021

Good price and courteous service. I have used this site before and have great service.

Date of experience: November 7, 2021
Pennsylvania
1 review
0 helpful votes
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So far it's very good!
November 7, 2021

Excellent so far. Not due to leave for 2 more days will do more info after flight

Date of experience: November 7, 2021
New York
1 review
0 helpful votes
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Feedback from Caring Customer
December 7, 2021

So far so good. The experience would have been rated a much better one if I did not have to call and claim a $13.95 refund for my addition-free seat.

Date of experience: November 7, 2021
Puerto Rico
1 review
0 helpful votes
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Excelente
November 7, 2021

I only need to know how much is the baggage check. I like too much this app.
Thanks!

Date of experience: November 6, 2021
Maryland
1 review
0 helpful votes
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Great
November 6, 2021

Easy to use and easy to navigate. I got to make all the decision not an agent. I like making my own decision.

Date of experience: November 6, 2021
Texas
1 review
0 helpful votes
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Seat reservation
November 6, 2021

Cannot book free seats. Each seat I tried to reserve came at a cost. Am I missing something?

Date of experience: November 6, 2021
Texas
1 review
0 helpful votes
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Good Help
November 6, 2021

Very flexible to make changes
I needed to change my flight date. It was suitable new flights. It was quite easy to follow their instructions to get a new booking on the new flight.

Date of experience: November 6, 2021
Switzerland
1 review
0 helpful votes
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Easy book
November 6, 2021

It's easy and quick to buy a ticket and cheaper. I will recommend to my friends also.

Date of experience: November 6, 2021
New York
1 review
0 helpful votes
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Web site very easy to use and permit us to see all options

Date of experience: November 6, 2021
Pennsylvania
1 review
0 helpful votes
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Low Prices
November 6, 2021

I love the cheap prices but you always change the time of departure and arrival and that's a bit of inconvenient for me and I'm sure it is for other people too. Please no more changes, thank you

Date of experience: November 6, 2021
Morocco
1 review
0 helpful votes
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The Best Ever
November 6, 2021

CheapOAir has always given me the best price, best value, and best service when I travel. It was no different when I booked my most recent trip from Morocco to Colorado.
BRAVO CheapOAir! You are the Best Ever!

Date of experience: November 6, 2021
California
1 review
0 helpful votes
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They canceled my booking without me asking for it. Someone called me today to informed me that if I want to keep my current booking, since airline raised the price I needed to pay the extra money. Once I point out that the error was not from my part, then she decided to give me a call back. She never did. I book the airfare 7days ago. Since no returned call was done, After being waiting for 1 he and got a hang up from their end, I called back later, just to be informed that a cancellation was done and a refund will be done and will take 7-14days. Come on! This is an emergency flight! I want never asked if I want to cancel, and I need my refund right away so I can start searching for more airfare txt. Per their policy refund will be processed with in 7-14days no exceptions. Asked for manager, not available, anybody else as far as management, nobody available, wait for a call back with in 25-48hrs. They were able to take my money right away without a problem. They were taking my money if I opted for the extra fees. But nobody available to help! Apparently they have notes that emails were sent, calls were made prior to the 7 days. They have it on their end, but not in mine. How come if they called me before I never received the call, like today that for the fist time they called me.? Worse customer service and greaters rip off and liers!

Date of experience: November 5, 2021
Ohio
1 review
0 helpful votes
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Fast and Easy booking
November 6, 2021

Fast and easy experience booking with cheapoair for the first time.

Date of experience: November 5, 2021
New Hampshire
1 review
0 helpful votes
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Awesome
November 5, 2021

Better than ever easy to buy tickets, I definitely recommend

Date of experience: November 5, 2021
Costa Rica
1 review
0 helpful votes
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FUE FACIL DE BUSCAR MIS BOLETOS, CON MUCHAS BUENAS OPCIONES DE VIAJE

Date of experience: November 5, 2021

NICE AND EXCELENT SERVICE, I AM HAPPY
November 5, 2021
Previous review

NICE AND EXCELENT SERVICE, I AM HAPPY

Date of experience: November 5, 2021
Delaware
1 review
0 helpful votes
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All good
November 5, 2021

All good Thank you and no problems look for ward to finishing our trip

Date of experience: November 5, 2021
Romania
1 review
0 helpful votes
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Hello
I did not ask for a Travel Protection plan. Maybe request was sent by error but I don't need it and I am a US citizen so I cannot benefit from it. Kindly cancel it and refund the amount of the protection plan for 34.95 USD
Thank you

Date of experience: November 5, 2021
Colorado
2 reviews
0 helpful votes
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Better than expected
November 5, 2021

Fast and efficient... better than expected for a urgent trip

Date of experience: November 5, 2021
Florida
1 review
0 helpful votes
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Booking
November 5, 2021

Nice and easy I was able to choose my flights, in the times needed, and was able to find a car at a good price in the airport

Date of experience: November 4, 2021
Florida
1 review
0 helpful votes
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Other than that that everything is ok. I need my seats CONFIRMED as requested when I purchased my tickets!

Date of experience: November 4, 2021

Very easy to use
November 4, 2021
Previous review

Very easy to use

Date of experience: November 4, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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