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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Rachel Q.
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The prompt follow up with the service rep at CheapOair was very much appreciated. She secured seats for our entire trip and also assisted with the booking of a hotel for our layover in Panama. She gave sound advice to make our trip a wonderful experience. Thanks CheapOair!

Date of experience: November 4, 2021
Canada
2 reviews
12 helpful votes
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Worse experience ever
December 4, 2021

I never had a worse experience than I have with the Cheapoair website, NoOne answering questions, and their agent working across the world with a disaster accent that I don't even understand them and their voice is cutting off and just passing you to another agent. I hate myself in this situation to deal with unprofessional ppl. They keep changing my flight and they don't have any answers. I'm waiting on the phone for over 75 minutes, see the pic attached

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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I like Chespoair, I Hope my flight from CAN to Manila Via HK on Cathay Pacific flying November 17th does not cancel, I need to be on that flight :) and might need to upgrade 30 kg baggage allowance at checkin, possible? Regards, Jeffrey

Date of experience: November 4, 2021

Agent Aindreas was an excellent representative and...
October 25, 2021
Previous review

Agent Aindreas was an excellent representative and helped me with many complicated issues, she deserves credit for customer service above and beyond normal expectations, please treat her with a tip from me

Date of experience: October 25, 2021
Ohio
1 review
0 helpful votes
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Very happy with the experience!
November 4, 2021

Loved the experience, very happy all around with everything.

Date of experience: November 4, 2021
Australia
1 review
0 helpful votes
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Very good
November 4, 2021

It is my first time booking with you, so far I am happy

Date of experience: November 3, 2021
Tennessee
1 review
0 helpful votes
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Booking accessbility was great.
November 3, 2021

Booking was easy, except for finding the Handicap accessibility request section.

Date of experience: November 3, 2021
Ohio
1 review
0 helpful votes
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I have been on hold over 2 hour and left a request on your "Live Chat" link, with zero response or correction from Chat submission. The issue is that passenger Norma Millan Vieira is listed as a "MALE" on her tickets for all the flights, departing and returning. Can someone please change her sex from MALE to FEMALE? I would gladly change the one star rating if this correction is changed from MALE to FEMALE for passenger Norma Millan Vieira.

Date of experience: November 3, 2021
CustomerService C. CheapOair Rep
over a year old

This has been corrected to female.

Indiana
1 review
0 helpful votes
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Very easy to book a flight!
November 3, 2021

Very easy to use and helpful. Less stress using this site!

Date of experience: November 3, 2021
Slovenia
1 review
0 helpful votes
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THANK YOU!
November 3, 2021

Hi!
Thank you for making my trip possible :)) ))))

Date of experience: November 3, 2021
Philippines
1 review
0 helpful votes
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This is good
November 3, 2021

This is good and easy to access. You can see all flights from different airlines.

Date of experience: November 3, 2021
India
1 review
0 helpful votes
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Good services
November 3, 2021

Good and request you to confirm the booking. I have sent a mail confirmation from registered e-mail.

Date of experience: November 2, 2021
North Carolina
1 review
0 helpful votes
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Best site
November 2, 2021

Always quick and easy, and I always find what I am looking for with great pricing!

Date of experience: November 2, 2021
Vermont
1 review
0 helpful votes
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Pleased
November 2, 2021

It was easy and quick. I have been very pleased so far.

Date of experience: November 2, 2021
Florida
1 review
0 helpful votes
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Flight
November 2, 2021

Website confusing cannot find anything about my luggage I paid for.

Date of experience: November 2, 2021
California
1 review
0 helpful votes
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Confused
December 2, 2021

Paid for premium upgrade and it doesn't include and wasn't clear a carry on bag? Please let me know if it included

Date of experience: November 2, 2021
Texas
1 review
0 helpful votes
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Made it very easy
November 2, 2021

Thank u, but i need to change my cc #how do i do that

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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Quick and easy
November 1, 2021

Quick and easy. The website treated as well we also followed up with all of the prompts and it worked out to be Better for us.

Date of experience: November 1, 2021
Colombia
1 review
0 helpful votes
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Fue facil y mas o menos rapido… a veces no es tan fácil encontrar lo que uno busca

Date of experience: November 1, 2021
Virginia
1 review
0 helpful votes
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Cheapoair makes it easy to compare rates between different carriers and the website is easy to navigate.

Date of experience: November 1, 2021
Philippines
1 review
0 helpful votes
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Answer to my prayer.
November 1, 2021

Answer to my prayer. I'm loosing hope of finding a flight going home.

Date of experience: November 1, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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