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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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The prompt follow up with the service rep at CheapOair was very much appreciated. She secured seats for our entire trip and also assisted with the booking of a hotel for our layover in Panama. She gave sound advice to make our trip a wonderful experience. Thanks CheapOair!
I never had a worse experience than I have with the Cheapoair website, NoOne answering questions, and their agent working across the world with a disaster accent that I don't even understand them and their voice is cutting off and just passing you to another agent. I hate myself in this situation to deal with unprofessional ppl. They keep changing my flight and they don't have any answers. I'm waiting on the phone for over 75 minutes, see the pic attached
I like Chespoair, I Hope my flight from CAN to Manila Via HK on Cathay Pacific flying November 17th does not cancel, I need to be on that flight :) and might need to upgrade 30 kg baggage allowance at checkin, possible? Regards, Jeffrey
Agent Aindreas was an excellent representative and helped me with many complicated issues, she deserves credit for customer service above and beyond normal expectations, please treat her with a tip from me
Loved the experience, very happy all around with everything.
It is my first time booking with you, so far I am happy
Booking was easy, except for finding the Handicap accessibility request section.
I have been on hold over 2 hour and left a request on your "Live Chat" link, with zero response or correction from Chat submission. The issue is that passenger Norma Millan Vieira is listed as a "MALE" on her tickets for all the flights, departing and returning. Can someone please change her sex from MALE to FEMALE? I would gladly change the one star rating if this correction is changed from MALE to FEMALE for passenger Norma Millan Vieira.
Very easy to use and helpful. Less stress using this site!
Hi!
Thank you for making my trip possible :)) ))))
This is good and easy to access. You can see all flights from different airlines.
Good and request you to confirm the booking. I have sent a mail confirmation from registered e-mail.
It was easy and quick. I have been very pleased so far.
Website confusing cannot find anything about my luggage I paid for.
Quick and easy. The website treated as well we also followed up with all of the prompts and it worked out to be Better for us.
Fue facil y mas o menos rapido… a veces no es tan fácil encontrar lo que uno busca
Cheapoair makes it easy to compare rates between different carriers and the website is easy to navigate.
Answer to my prayer. I'm loosing hope of finding a flight going home.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


This has been corrected to female.