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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Maine
1 review
0 helpful votes
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So far so good!
November 1, 2021

I usually booked thru cheapOair, so far so good! I typically find the best prices with less work on this site,

Date of experience: November 1, 2021
Florida
1 review
0 helpful votes
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Very reliable and convenient
November 1, 2021

Very easy to understand, made my choice completely and my booking

Date of experience: November 1, 2021
Illinois
1 review
0 helpful votes
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You Rock's
November 1, 2021

Nice you are great and easy to use and I feel confident with you guys

Date of experience: October 31, 2021
Wyoming
1 review
0 helpful votes
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Survey
November 1, 2021

Great service, made an error while booking and was a blessed to make edits and change the dates. I'm just hoping I don't get a charge for the first error made.

Date of experience: October 31, 2021
Philippines
1 review
0 helpful votes
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Cheaper than airlines.
December 1, 2021
Updated review

The customer service is excellent. I had to call once and got an agent within a few minutes.

Date of experience: October 31, 2021

Good Service
October 29, 2021
Previous review

The booking process was easy and fast. I was pleased that the session did not time out while booking. The choices offered regarding flights and times were clear and easy to choose from.

Date of experience: October 29, 2021
New York
1 review
0 helpful votes
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Pleasent
October 31, 2021

Great service and always available to answer questions

Date of experience: October 31, 2021
Thailand
1 review
0 helpful votes
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Fast and easy!
October 31, 2021

It was wonderful! Easy to use platform. Wonderful ticket prices. Cheap insurance. Well assisted and easy to read confirmation page.

Date of experience: October 31, 2021
Philippines
1 review
0 helpful votes
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High Stress
November 30, 2021

A simple one letter typo in my email address caused a three day high stress situation. Appreciate some very nice people that helped me. Abbott was one.

Date of experience: October 31, 2021
Maryland
1 review
0 helpful votes
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Booking is Fast and i got the schedule that i need and its non stop!,,

Date of experience: October 31, 2021
Philippines
1 review
0 helpful votes
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Good deals
October 31, 2021

Easy booking and there is an option to get a travel insurancs for a more secured and safer travel. Just one thing hope they could offer a seat selection for free.

Date of experience: October 31, 2021
Georgia
1 review
0 helpful votes
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Cheap o air
October 31, 2021

Cheapoair is swift with it's services. A lot of up selling, but good value and plan tracking along with updates.

Date of experience: October 30, 2021
Ohio
1 review
0 helpful votes
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Thank you for your help I hope we happy in our trip

Date of experience: October 30, 2021
Missouri
1 review
0 helpful votes
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Everything went OK.
October 30, 2021

Great service the site was easy to use and I was happy.

Date of experience: October 30, 2021
Florida
1 review
0 helpful votes
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Reward Coupon Redemption
November 29, 2021

I have a $50 Reward coupon from CheapOAir, but no where in the booking process did prompt me or allow me to redeem it.
Card # GCDB965C6407

Date of experience: October 30, 2021
New York
1 review
0 helpful votes
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Cheap o satisfaction
October 30, 2021

As usual great service have used cheap o air many times and have always gotten good service and prices.

Date of experience: October 30, 2021
California
1 review
0 helpful votes
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Very Satisfied
October 30, 2021

Very Easy to book flight - not sure if my seating updated but all is good so far.

Date of experience: October 30, 2021
Nevada
1 review
0 helpful votes
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Great service
October 30, 2021

Great, I would use you guys again! Never. A problem

Date of experience: October 30, 2021
Tennessee
1 review
0 helpful votes
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Thanks
October 30, 2021

Thank you, it was so easy to find my needs.
Too many options and offers

Date of experience: October 30, 2021
Canada
1 review
0 helpful votes
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Scammers scammer scammer
November 28, 2021

Scammers supported by airline company and the govt of canada. Stole my money by saying airline has not refunded them the money but when i talked to airline, airline said, they did refunded to them to give it back to their consumers. Now they are telling me to forget about the money and dont be a $#*!

Date of experience: October 29, 2021
Iowa
1 review
0 helpful votes
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Cheapoair literally stole my money, that too, in a Covid situation. Never go with them. I booked a roundtrip ticket to India from the US in March, 2021. I was supposed to leave in May and return to the US in July. I booked my tickets through CheapOair, and they told me that my airlines were ‘Qatar and other'. My tickets were from Des Moines to Chicago with American Airlines, and from Chicago to Doha with Qatar airlines. Due to the severe Covid outbreak in India, I could not go. It was not by my choice; the US had banned travel from India; so, I was forced to cancel my trip. CheapOair didn't want to give me a refund. They were deducting a lot of money, so I took travel credits instead. The ticket was priced around $1400 already (not so cheap), and they charged me a penalty fee because I proactively canceled my tickets. (Even though it was a real severe Covid time and the situation was so bad that I might have died or carried the virus to my family if I went). They are the most inconsiderate people.
Now I'm going in December, and I have booked my tickets through CheapOair since I had travel credits ($1400 that's stuck with them) with them. I've been cheated by CheapOair with the amount of money they've charged me. On top of the travel credit of $1400, CheapOair charged me an additional $1236 for the round-trip tickets. So, I'm paying $2656 in total for an economy class round trip to India from the US, plus the cancelation fee. This is an unreasonably high price, especially because I'm leaving on 24th to avoid the high prices before that, and I am a student. The reason CheapOair gave me was that the pricing has to be through American Airlines, so they cannot do anything with that, and it's up to American Airlines and that's how my pricing will be if I want to use my travel credits

Date of experience: October 29, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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