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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Okay to find information for the flights when I needed to visit my family and future moving back to Puerto Rico
Very good experience with the whole process, long term experience with cheapOair
I need help with this booking and it seems the only way is by phone. I would appreciate if we could solve it by email or chat.
I´m at *******@gmail.com
Very courteous operators- They will change your Reservations, but you need to tell them about the cheapest price available for that change.
Efficient and user friendly. Saves a lot of time upfront
Pretty good service. User friendly. I feel like CheapOair has improved tremendously in their transparency. I felt safe buying tickets through them.
$130 for booking on phone without clarification is ridiculous.
I was in the middle of booking my flight and the price jumped over 2, ooo.oo. I had to start the process all over again. Not fun.
So far it was easy comparing the last time, i had some issues the last time
There is a fee for everything and that is not right
Tried to buy the exact same flight from BWI to Cancun on Priceline for $160. But the site wouldn't let me finish the transaction so I called them and they said the flight was sold out and were offering a higher price of 504. Per person. I rejected offers and informed them I'd book with another site and WooWhooo got a great deal of 351.98 round trip for 2 persons.
It was ok hassle free the only thing i am not sure if it went through ok my card wasn't charged as yet
Difficult to change seating, and lots of hassles with booking my flight. Changed my booking without any given reason, and no discounts offered for the inconveniences
I was overcharged and still have not heard back from customer service
Not to bad, sometimes the other airlines talk why I'm not buying my tickets from the direct airline. I plan my trips with time so that's why it is Ok
Great order nice and easy.
I got a good review on the site prices
Fast and nice on booking my flights and that was nice i have received a call from CheapOair to make sure that I didn't miss the seat part of the reservation since I didn't choose any seat. Thanks
The staff who assist me in the chat (Garrison) is very helpful and patient responding to my issue. Great service!
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members