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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Takes time to get confirmation email... Other than that pretty easy to use but noticed that the ticket number isn't available.
Never again I will ever trust this bs.
The moment Corona v. Every airport were shut down. I waited for a call back for my refund.
They took an agreement with the airline of a voucher with an expiry date of 1 year WITHOUT my consent. I found out after months of waiting for reply n s call back. Did they ever consider asking me if that was ok? No it Is not ok unless they let me fly at 6 months pregnant, unless they pay for my whole month trip to where I was going. Unless the treat my injuries.
Everything is fine but I need to change pickup and drop-off times/dates and am unable to do so.
Fue muy sencillo seleccionar la mejor opción y proceder con la reserva
This is all new to me, so it was easy to manage for an amateur
Quick and fast booking. I was able to book with ease.
Good variety of options on this site. I found the flights i needed.
This site was real easy to use! And the prices are great!
Simple and easy ticket booking. I like the user friendly layout. I have been ysing CheapOair for how many years now and it never fails. I trust in them with my trips.
Easy, quick and clear process, very customer-friendly, thank you!
Nice iam satisfied and services are awesome. No time has waste a quickly pay the payment and you get the booking.
Always a pleasure to book with you. Clear, straightforward, easy to use.
I paid for a boarding pass and did not get it. And I fly tomorrow at 8 in the motning. Please credit my card back for the $3,95 or send me my board pass
Very user friendly, easy to use and great customer service!
Quick and easy! Nice Price. The whole process was quick and easy. Received all the information on line and a follow up e-mail with confirmation. Hey good job!
Quick and easy process, connecting was exactly I wanted
Nice website. Easy to book tickets. Affordable price. Convenient to use.
The purchase was quick, simple and affordable. Good work.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Did you go onto the airline website to checkin and print your boarding pass?