Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Barbados
1 review
0 helpful votes
Follow Zachary Q.
Unfollow Zachary Q.
Share Review
Report Review

Fair
October 26, 2021

Takes time to get confirmation email... Other than that pretty easy to use but noticed that the ticket number isn't available.

Date of experience: October 26, 2021
Canada
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review

Never again
November 25, 2021

Never again I will ever trust this bs.
The moment Corona v. Every airport were shut down. I waited for a call back for my refund.
They took an agreement with the airline of a voucher with an expiry date of 1 year WITHOUT my consent. I found out after months of waiting for reply n s call back. Did they ever consider asking me if that was ok? No it Is not ok unless they let me fly at 6 months pregnant, unless they pay for my whole month trip to where I was going. Unless the treat my injuries.

Date of experience: October 26, 2021
Mexico
1 review
0 helpful votes
Follow Frances O.
Unfollow Frances O.
Share Review
Report Review

Everything is fine but I need to change pickup and drop-off times/dates and am unable to do so.

Date of experience: October 26, 2021
Costa Rica
1 review
0 helpful votes
Follow Dave Z.
Unfollow Dave Z.
Share Review
Report Review

Excelente experiencia
October 26, 2021

Fue muy sencillo seleccionar la mejor opción y proceder con la reserva

Date of experience: October 26, 2021
Michigan
1 review
0 helpful votes
Follow Edward B.
Unfollow Edward B.
Share Review
Report Review

First Time Bookers
October 26, 2021

This is all new to me, so it was easy to manage for an amateur

Date of experience: October 26, 2021
Florida
1 review
0 helpful votes
Follow Wayne S.
Unfollow Wayne S.
Share Review
Report Review

Quick and fast booking. I was able to book with ease.

Date of experience: October 26, 2021
Illinois
1 review
0 helpful votes
Follow Andrea G.
Unfollow Andrea G.
Share Review
Report Review

Flying cheap
October 26, 2021

Good variety of options on this site. I found the flights i needed.

Date of experience: October 25, 2021
Georgia
1 review
0 helpful votes
Follow Arthur L.
Unfollow Arthur L.
Share Review
Report Review

Fly for a great price!
October 25, 2021

This site was real easy to use! And the prices are great!

Date of experience: October 25, 2021
Philippines
1 review
0 helpful votes
Follow Brenda X.
Unfollow Brenda X.
Share Review
Report Review

Fast easy booking site I trust
October 25, 2021

Simple and easy ticket booking. I like the user friendly layout. I have been ysing CheapOair for how many years now and it never fails. I trust in them with my trips.

Date of experience: October 25, 2021
BO
1 review
0 helpful votes
Follow Mike W.
Unfollow Mike W.
Share Review
Report Review

Great and efficient service!
October 25, 2021

Easy, quick and clear process, very customer-friendly, thank you!

Date of experience: October 25, 2021
Singapore
1 review
0 helpful votes
Follow Sharon W.
Unfollow Sharon W.
Share Review
Report Review

Iam happy to buy a tickets from here
October 25, 2021

Nice iam satisfied and services are awesome. No time has waste a quickly pay the payment and you get the booking.

Date of experience: October 25, 2021
Israel
1 review
0 helpful votes
Follow Cynthia P.
Unfollow Cynthia P.
Share Review
Report Review

No fuss
October 24, 2021

Always a pleasure to book with you. Clear, straightforward, easy to use.

Date of experience: October 24, 2021
Massachusetts
1 review
0 helpful votes
Follow George M.
Unfollow George M.
Share Review
Report Review

Very very poor
October 25, 2021

I paid for a boarding pass and did not get it. And I fly tomorrow at 8 in the motning. Please credit my card back for the $3,95 or send me my board pass

Date of experience: October 24, 2021
CustomerService C. CheapOair Rep
over a year old

Did you go onto the airline website to checkin and print your boarding pass?

New York
1 review
0 helpful votes
Follow Richard Y.
Unfollow Richard Y.
Share Review
Report Review

Excellent Website for Travel
October 24, 2021

Very user friendly, easy to use and great customer service!

Date of experience: October 24, 2021
Washington
1 review
0 helpful votes
Follow Brian G.
Unfollow Brian G.
Share Review
Report Review

Out of town for Thanksgiving!
October 24, 2021

Quick and easy! Nice Price. The whole process was quick and easy. Received all the information on line and a follow up e-mail with confirmation. Hey good job!

Date of experience: October 24, 2021
Mexico
1 review
0 helpful votes
Follow Pamela L.
Unfollow Pamela L.
Share Review
Report Review

Pleased
October 24, 2021

5 star! Wonderful. I am so grateful.
Thank you so much!

Date of experience: October 24, 2021
Mississippi
1 review
0 helpful votes
Follow Stephen S.
Unfollow Stephen S.
Share Review
Report Review

Quick
October 24, 2021

Quick and easy process, connecting was exactly I wanted

Date of experience: October 24, 2021
Texas
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Share Review
Report Review

Air travel booking
October 24, 2021

Very satisfied with the service through the website

Date of experience: October 24, 2021
Colorado
1 review
0 helpful votes
Follow Anna Y.
Unfollow Anna Y.
Share Review
Report Review

Booking tickets
October 24, 2021

Nice website. Easy to book tickets. Affordable price. Convenient to use.

Date of experience: October 23, 2021
Virginia
1 review
0 helpful votes
Follow Mike F.
Unfollow Mike F.
Share Review
Report Review

Great Service From CheapOair
October 24, 2021

The purchase was quick, simple and affordable. Good work.

Date of experience: October 23, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos