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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
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Instant Feedback

231,378 reviews

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California
2 reviews
0 helpful votes
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Excellent service
March 15, 2022

Smooth transaction and confidence in navigation because of its user-friendly menu.

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
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Canceled flight
April 14, 2022

I had booked with cheapoair pre covid and had to cancel due to covid. When I was ready to book, i called cheapoair as i was 2 weeks past time i could book. They said i could still book. I had to pay extra fees to do that as they said it was re booking policy. Even with Covid cancellations. So 203$ later i was going on my trip. When we arrived at airport. Flight had been cancelled and they said it was due to my credit card not being verified and the other airline that i had booked on had made numerous attempts to contact them. It states in there email that for any reason there is a problem they would reach out to me and that did not happen! So, i had to pay for 2 tickets again as this was a connecting flight and if we wanted to go then we had to purchase. I waited a month for a response and all i got back was the $203 extra charges they charged me. This was after multiple attempts of calling and getting the run around. They just kept telling me it was my fault for not booking with in the year. Remind you covid was still going on at that time.
I will NEVER use this airline and i have been spreading the word. This is a 3rd party and you are not saving money in the long run. I hope this is not the only review you read and if you continue to read other reviews, you will see i am not the only one out of pocket!

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
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Seats
March 15, 2022
Updated review

I thought I was going to be able to select seats. It would be nice to do this in one swoop instead of having to go to the airline site to get it completed. Otherwise, the savings was awesome, and we are very happy with the price. Thank you.

Date of experience: March 15, 2022

I thought I was going to be able to select seats
April 13, 2022
Previous review

I thought I was going to be able to select seats

Date of experience: March 14, 2022
New York
1 review
0 helpful votes
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I have been misinformed about your cancellation process which has cost me significantly more money to book a substitute flight. In addition I have spent many hours trying to apply my credit to a new flight because your agent did not follow-up on the cancellation as required. Now I am being charges $200 additional due to the agents mistake.

Date of experience: March 15, 2022

I have been misinformed about your cancellation process...
April 14, 2022
Previous review

I have been misinformed about your cancellation process which has cost me significantly more money to book a substitute flight. In addition I have spent many hours trying to apply my credit to a new flight because your agent did not follow-up on the cancellation as required.

Date of experience: March 15, 2022
Virginia
1 review
0 helpful votes
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Much better than Expedia
March 15, 2022

Easy to use. Good price for the air/hotel package.

Date of experience: March 15, 2022
Florida
1 review
0 helpful votes
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Great service
March 15, 2022

I had trouble connecting to My Trip but otherwise it was great using this site

Date of experience: March 15, 2022
Puerto Rico
1 review
0 helpful votes
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Very professional
March 15, 2022
Updated review

Excellent attention, very good services Had to hand guide very good communication excellent

Date of experience: March 14, 2022

The best
March 2, 2022
Previous review

Professionalism excellent services customer services

Date of experience: March 1, 2022
Virginia
1 review
0 helpful votes
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Smooth and quick booking
March 14, 2022

Easy, hassle-free booking. Excellent prices. Immediate confirmation.

Date of experience: March 14, 2022
California
1 review
0 helpful votes
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Only consolidator capable of arranging a complex multi-city flight plan but site seems designed to offer marginal flight sequencing and long overnight lay overs even when better flights exists. This seems purposeful or the result of marginal web design and might be intended to generate phone call help for an added price.

Date of experience: March 14, 2022
North Carolina
1 review
0 helpful votes
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Another Satisfied Customer
March 14, 2022

I use this service several times and completely satisfied each time

Date of experience: March 14, 2022
California
1 review
0 helpful votes
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Cheap and easy
March 14, 2022

Good prices, but stop trying to sell me stuff. I know ya gotta make money but come on I just want to visit my home town.

Date of experience: March 14, 2022
Oklahoma
1 review
0 helpful votes
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Flight ticket
March 14, 2022

Excellent. Every thing was good. I found my flight easily and booked.

Date of experience: March 14, 2022
New Hampshire
1 review
0 helpful votes
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I was notified that changes were made and i had to accept. I cannot find all the people's tickets and unsure if all the changes were made. I tried calling cheapo air several ties each day ad have not gotten through. No help. I am trying the airlines. I have children that now have differnet flights than their parents... i cannot find my flight ticket o my bookings... no help very frustrated please contact me

Date of experience: March 14, 2022
California
1 review
0 helpful votes
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Good work, the 1st time
March 14, 2022
Updated review

Well done, representative was attentive to getting it done right first time.

Date of experience: March 13, 2022

Doing good
March 14, 2022
Previous review

Doing good. Got a great price & flight.

Date of experience: March 13, 2022
Washington
1 review
0 helpful votes
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Fantastic with one issue
March 13, 2022

Edith is a female not a male, I have asked for the change but hasn't happened.

Date of experience: March 13, 2022
Pennsylvania
1 review
0 helpful votes
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Great deal
March 13, 2022

Good options, great prices and options, thanks cheapoair

Date of experience: March 13, 2022
Texas
2 reviews
0 helpful votes
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CheapOair will get me home
March 13, 2022

Certainly was easy to book a flight. The website was clear and useful.

Date of experience: March 13, 2022
Uruguay
1 review
0 helpful votes
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I need to talk with somebody, the prize includes the baggage?

Date of experience: March 12, 2022
Maryland
1 review
0 helpful votes
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Smooth Travel
March 12, 2022

Reviewing travel itinerary options and details was a fairly simple process.

Date of experience: March 12, 2022
District of Columbia
1 review
0 helpful votes
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Look no further...
March 12, 2022
Updated review

Great! Love this company! Been using them for years

Date of experience: March 12, 2022

Great price and easy booking
March 12, 2022
Previous review

Great price and easy booking - love this company. Used it for years...

Date of experience: March 12, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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