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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Smooth transaction and confidence in navigation because of its user-friendly menu.
I had booked with cheapoair pre covid and had to cancel due to covid. When I was ready to book, i called cheapoair as i was 2 weeks past time i could book. They said i could still book. I had to pay extra fees to do that as they said it was re booking policy. Even with Covid cancellations. So 203$ later i was going on my trip. When we arrived at airport. Flight had been cancelled and they said it was due to my credit card not being verified and the other airline that i had booked on had made numerous attempts to contact them. It states in there email that for any reason there is a problem they would reach out to me and that did not happen! So, i had to pay for 2 tickets again as this was a connecting flight and if we wanted to go then we had to purchase. I waited a month for a response and all i got back was the $203 extra charges they charged me. This was after multiple attempts of calling and getting the run around. They just kept telling me it was my fault for not booking with in the year. Remind you covid was still going on at that time.
I will NEVER use this airline and i have been spreading the word. This is a 3rd party and you are not saving money in the long run. I hope this is not the only review you read and if you continue to read other reviews, you will see i am not the only one out of pocket!
I thought I was going to be able to select seats. It would be nice to do this in one swoop instead of having to go to the airline site to get it completed. Otherwise, the savings was awesome, and we are very happy with the price. Thank you.
I thought I was going to be able to select seats
I have been misinformed about your cancellation process which has cost me significantly more money to book a substitute flight. In addition I have spent many hours trying to apply my credit to a new flight because your agent did not follow-up on the cancellation as required. Now I am being charges $200 additional due to the agents mistake.
I have been misinformed about your cancellation process which has cost me significantly more money to book a substitute flight. In addition I have spent many hours trying to apply my credit to a new flight because your agent did not follow-up on the cancellation as required.
I had trouble connecting to My Trip but otherwise it was great using this site
Excellent attention, very good services Had to hand guide very good communication excellent
Easy, hassle-free booking. Excellent prices. Immediate confirmation.
Only consolidator capable of arranging a complex multi-city flight plan but site seems designed to offer marginal flight sequencing and long overnight lay overs even when better flights exists. This seems purposeful or the result of marginal web design and might be intended to generate phone call help for an added price.
I use this service several times and completely satisfied each time
Good prices, but stop trying to sell me stuff. I know ya gotta make money but come on I just want to visit my home town.
I was notified that changes were made and i had to accept. I cannot find all the people's tickets and unsure if all the changes were made. I tried calling cheapo air several ties each day ad have not gotten through. No help. I am trying the airlines. I have children that now have differnet flights than their parents... i cannot find my flight ticket o my bookings... no help very frustrated please contact me
Well done, representative was attentive to getting it done right first time.
Edith is a female not a male, I have asked for the change but hasn't happened.
Good options, great prices and options, thanks cheapoair
Certainly was easy to book a flight. The website was clear and useful.
I need to talk with somebody, the prize includes the baggage?
Reviewing travel itinerary options and details was a fairly simple process.
Great! Love this company! Been using them for years
Great price and easy booking - love this company. Used it for years...
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

