Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Muy bien y muy rápido el servicio además de la política de descuentos
Quick and easy. Thorough yet easy to understand. Thank you.
I do not like how the total was $126 then as I kept moving forward in the process, you said, "oh the price is now$160 due to daily price changes ". Which I don't believe that it magically went up. You probably say that to every customer because I was already halfway through the process and did not want to start over so I clicked okay.
Easy application for air travel booking and good prices
Very happy always happy with the service. Had to make a couple of changes and I didn't mind the wait because of the polite, knowledgeable representative and in the end for the price I had exactly what I wanted
Fast, complete, and wide-ranging options. Definitely was able to find the flight at the time I wanted and at the right price. Purchasing was easy as well.
Do I get some thing for this I don't have time for this
Easy to follow directions. Clear and informative. Expeditiously done.
Easy booking my flight. No issues and pretty easy instructions and and a lot of information.
I will say I was satisfied with navigating through the site.
Very good, it was more economic and understandable than others with a lot of restrictions
Purchased an airline flight from this site and wanted to cancel but they to charged me a cancellation fee because I was out of the four hour window to cancel without fees, but tried to call an hour after booking and was waiting for 3 hours due to being on hold three separate times and ultimately the call would hang up and when I finally got a person to talk to he told me that I had to be charged a cancellation fee because of missing the 4-Hour window. I tried to explain to him what happened but they still would not budge. Even then I tried to speak to a manager and they had me waiting on the phone for another hour and ultimately hung up again.
Quick and easy!
I was able to complete my International Reservations and seat selection in less than 10
Minutes. Confirmation came by email in another ten minutes with a follow up email asking
Me if I had received my booking information.
Got the cheapest possible price and shortest duration.
Thanks CheapOair!
Great prices to flight to Mexico to see my 94 years old grandparents
The site is very user-friendly. I love how easily you can see your options and use the company credit card
I had a credit on file due to the pandemic. I got an email in February saying I have until the end of the month to use the credit. I scrambled to figure out restrictions and budget to then switch my flight. I was charged additional money to switch my flight even though, I only had to change it to due the pandemic and all flights had been cancelled during my original booking. I asked to take money out of the credit for those fees and I was not "allowed". This went on for some time, in total I paid an additional $150USD to change my flight from which I had credit of approx $650USD and I was told I was not using all of those funds but then somehow the remaining credit is gone? What a terrible experience during an already terrible time.
The price was right and it was hassle free. The info arrived right away!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

