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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Japan
2 reviews
0 helpful votes
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Excellent!
July 21, 2022

Excellent! I successfully changed my itinerary. Thank you!

Date of experience: July 20, 2022
Virginia
1 review
0 helpful votes
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Been using CheapOair for years
July 20, 2022

Been using CheapOair for years. Always very easy to book. Website is clean, simple and efficient. Customer service is always very helpful.

Date of experience: July 20, 2022
North Carolina
1 review
0 helpful votes
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Issue with booking a good priced car. Seemed higher than normal as I have rented several cars from this site...

Date of experience: July 20, 2022
Haiti
1 review
0 helpful votes
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Bad access to your site...
August 19, 2022

Bad access to your site... chat automation sucks and timing is wrong... when I call no one picks up for a very long time and once they do the call bumped to a survey. Tried cancelling the hotel portion of my flight and it is not allowing me asking to call and when i call I am put on hold forever on a long distance call which is costly

Date of experience: July 20, 2022
California
1 review
0 helpful votes
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Can't beat your deal anywhere else so far. I received a flight to an airport in my small city destination saving me the cost and time of a car rental from a larger airport two hours away from my destination. Bravo!

Date of experience: July 20, 2022
California
2 reviews
0 helpful votes
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I contacted the text service to correct arrival airport on 01/31/2023, by mistake I scheduled LAX instead Ontario CA. Needs to be changed to hank you.

Date of experience: July 19, 2022
Florida
1 review
0 helpful votes
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Good service
July 20, 2022

Good service
Easy to use website with clear instructions
Received a good round ticket price

Date of experience: July 19, 2022
Bahamas
1 review
0 helpful votes
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My experience was Easy and the website is very user friendly. The follow-up with confirmation was efficient. Thank you.

Date of experience: July 19, 2022
Florida
1 review
0 helpful votes
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I love CheapOair because it is one of the best websites where you can find the best possible deals anytime during the year.

Date of experience: July 19, 2022
Texas
1 review
0 helpful votes
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Very intuitive and easy to book..
July 19, 2022

Very intuitive and easy to book. I go the best flights on the airline of my choice.

Date of experience: July 19, 2022
Missouri
1 review
0 helpful votes
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Floyd was very helpful we didn't have any problems at all booking, then in just a few minutes Floyd called and made sure the flight was finalized

Date of experience: July 19, 2022
Germany
1 review
0 helpful votes
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Great service for booking
July 19, 2022
Updated review

Great service for booking. Everything went smoothly and no issues.

Date of experience: July 19, 2022

Great service for booking
July 5, 2022
Previous review

Great service for booking

Date of experience: July 5, 2022
Jordan
1 review
0 helpful votes
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Excellent experience!
July 19, 2022

Excellent experience! Easy to manage the reservation

Date of experience: July 18, 2022
Texas
1 review
0 helpful votes
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Thanks, it really help in a tight situation, Thanks a lot for the discount.

Date of experience: July 18, 2022
California
1 review
0 helpful votes
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Best attention in all honesty and thanks for the fast response

Date of experience: July 18, 2022
Nebraska
1 review
0 helpful votes
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Thank you for making this so easy and no pressure to add on things you do not want at this time.

Date of experience: July 18, 2022
Canada
1 review
1 helpful vote
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*******

Give me my money you thieves! I'll be on every review platform ensuring people know that you outright steal peoples money! Not providing any service for our flight booked in oct 2020 but don't want to REFUND our money! Telling us to call the airline! Been over 6 months and these pieces of garbage still have the audacity to keep me on hold for 2 hours waiting for a "supervisor".
Cmon Patricia im not going to get off the phone! REFUND MY MONEY.

Date of experience: July 18, 2022
Connecticut
1 review
0 helpful votes
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Troubles contacting the agent for cancellation
August 17, 2022

This company is a joke. I tried to contact an agent online to cancel my booking. The whole conversation lasted for >2 hours but in the end, they said they couldn't get in touch with the airline and my booking was still in place. They asked me to contact the airline myself. If they couldn't reach the airline, how could I?
I then call the company a day later to cancel my booking and it took them forever to find the fare rules. I'm still on the phone with them. We will see if I can actually cancel the booking or I will completely waste 2k on the booking that I don't need anymore.

Date of experience: July 18, 2022
Florida
1 review
0 helpful votes
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My go to travel agency
July 18, 2022

My go to travel agency. I used CheapOair for the 10 year I was in the middle east.

Date of experience: July 18, 2022
Florida
1 review
0 helpful votes
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It was very easy and I loved that it gave me a choice of flights and times.

Date of experience: July 18, 2022

It was very easy
July 18, 2022
Previous review

It was very easy

Date of experience: July 18, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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