CheapOairReviews 14,845

Horrible experience! I do not recommend! The customer service is horrible! They need to fire these people

Quick and easy. CheapOair always have the best prices available.

All OK thank you__------------------&--&&&&&&&&&&&&&

I just talked with one of your operators... Excellent Service. Thank you
I couldn't do the survey...

I had done a booking from CheapOair for AirCanada for a flight on July 1st. The Airlines cancelled my flight in the morning of July 1st and rescheduled my flight for July 2nd. I had to leave on July 1st so I tried contacting CheapOair on July 1st the agent said I had to talk to AirCanada. Couldn't get hold of AirCanada after holding for 5 hours. Contacted CheapOair again on July 2nd morning before my rescheduled flight to cancel the rescheduled flight but the agent asked me to hold and after 5 hours of holding that call it got disconnected itself. Since than I've been trying to call CheapOair daily every customer service agent would put me on hold for two hours and end up with no solution. 2 of the agents hung up on me without saying anything after me informing them my complete issue. 4 agents took my phone number and asked me to wait 72 hours but the wait goes for 5 days and I haven't gotten a single call back from CheapOair. It ended up in my return flight getting cancelled as well and now CheapOair owes me $690. But it seems no single staff cares at CheapOair while helping the customer.

Very good on the services and very fast on its website Thanks

Been a Cheap O Air customer for years! Love it every time that I need a ticket or rental car, Cheap O Air is readily available to meet my needs.

The website was a bit slow and the sites were not as detailed with information as I would have preferred.

**WORST EXPERIENCE EVER***if you want to be stuck in the airport for a COUPLE of day. Book your flight with Cheapoair***My daughter flight was changed a few hours before boarding. Unbelievable, I called the airline and the Cheapaoir and they were full of B***. After paying $1400 for a flight, Cheapoair said could fix my itinerary if I paying additional...**I WILL NEVER USE THIS SITE EVER EVER AGAIN***and hope you don't either.

All representatives need a crash course in customer service. As the customer, I don't expect to hear a tone of voice that portrays annoyance about any portion of the conversation. "Connor" was annoyed when I gave an incorrect booking number. Abram chastised me the entire time I was on the phone with him. These people are not helpful when there is a problem. They merely send you back to the airline and when they talk with you on the phone, they speak to you as if you are a five-year-old. When I complained to Abram that I did not like how he talked with me and said I had intended to book' flights, but that I will not now, his response was pretty cavalier, "it's your money". He is right, it is my money and I will not spend it at Cheapoair. They claim to be a travel agency, but my experience with travel agencies is that they book flights for you and help you when there are issues; Cheapoair does neither. They take your money for doing nothing, except to ridicule you when you call for "service". I recommend putting them out of business by making other elections when booking travel.

Easy to use and convenient. I will like to suggest that you guys keep the good work

Have used Cheapoair twice prior. Super service. Thank you.

Great in being user friendly with services.
Will use it again for future travel

My questions were answered in a timely fashion.If the person who answered the phone did not know then they would transfer to another more experienced person but the waiting time could be shorter.

Why can't I find a layout of the seating? I wish to select my own seat but cannot find anywhere to do so. The website is not helpful