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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Arizona
1 review
0 helpful votes
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I had no problems. I've been with you before, everything is always good.

Date of experience: September 14, 2022
Washington
1 review
0 helpful votes
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So easy to use and it help me so good thank you for accepting me

Date of experience: September 14, 2022
Alabama
1 review
0 helpful votes
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We are elderly and the web site was very confusing...
October 14, 2022
Updated review

We are elderly and the web site was very confusing to us. Had to get outside help.

Date of experience: September 14, 2022

Easy to use and understand
September 12, 2022
Previous review

Easy to use and understand.

Date of experience: September 12, 2022
Canada
1 review
0 helpful votes
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Worst company never ever deal with this company
Booked a flight needed to reschedule as we had to book earliest flight as my mother-in-law passed away they didn't help with that
Also their toll free number was not toll free I got charged $600 cad as their wait time was approx 3 hours and they disconnected 3 times
Almost impossible to reach them and the worst part is they display their number as toll free

I had to book other flight paying $3800 each ticket

Also the ticket that I purchased was not refundable and now they are asking $1200 rescheduling fee for each ticket such a cheap and worst company just want a reason to snatch your money
NEVER EVER BOOK YOUR FLIGHT WITH THIS SCAMMERS
BETTER TO PAY AIR CANADA OR WELL KNOWN COMPANY THEN THIS SCAMMERS

Date of experience: September 14, 2022
DO
1 review
0 helpful votes
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Good service, fast and accurate assistance. Very polite

Date of experience: September 14, 2022
Colorado
2 reviews
0 helpful votes
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Used u in the past when i flew denver today thailand

Date of experience: September 13, 2022
New York
1 review
0 helpful votes
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It sound good
September 13, 2022

It sound good. Just was not sure about the luggage situation!

Date of experience: September 13, 2022
Florida
1 review
0 helpful votes
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Easy to manage my reservation and cheaper then other website for the same hotel and airline.

Date of experience: September 13, 2022
North Carolina
2 reviews
0 helpful votes
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Great web page EZ to navigate
September 13, 2022

Great web page EZ to navigate. Have also used website in the past. Very Pleased than as well.

Date of experience: September 13, 2022
Florida
1 review
0 helpful votes
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Yo compre un boleto me lo cambiaron ellos 2 veces y me cobraron ellos Y la aerolínea es decir que Compartieron mi información con terceras personas sin mi autorización CUIDADO revisen sus estados de cuenta si han comprado boletos con ellos

Date of experience: September 13, 2022
District of Columbia
1 review
0 helpful votes
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Pretty seamless experience from flight to hotel to car hire

Date of experience: September 13, 2022
Georgia
1 review
0 helpful votes
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Quick and easy to use
September 13, 2022

Quick and easy to use. Entering more than the characters that I have already entered is unnecessary because it would be redundant. Thanks!

Date of experience: September 13, 2022
Puerto Rico
1 review
0 helpful votes
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El servicio al cliente hay que mejorarlo.
No me permitieron expresar cual era mi problema. Simplemente hablan y no permiten hablar.

Date of experience: September 13, 2022
Mexico
1 review
0 helpful votes
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The cheapest one and easy
September 13, 2022

The cheapest one and easy. The only bad thing is that many credit cards didn`t work

Date of experience: September 13, 2022
Connecticut
2 reviews
0 helpful votes
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CheapOair agent canceled my ticket that I found out when I arrived at the airport at check in baggage, I was told my ticket is returned?! I was shocked, the transaction was made but No ticket? I blame to the cheapoair agent that called me (Indian accent) he was rude guy, the conversation was about my booking he said Air France is going to charge you double ticket, so call PayPal he said to fix this issue. I said what's going on, I purchased the ticket using Cheapoair, payment went through, I have ticket#, why do I have to call PayPal? Cheapoair agent said "because of double charges are going to happen which we authorized it for some reasons, sir he said call PayPal or your ticket will be canceled". I still didn't understand what was going on. I called PayPal and 1 transaction was processed, so I have the ticket, booking#. However the nightmare I went through at the airport was unexpected. I ended up purchasing an instant ticket with the airline, double price. Short story, when I returned called Cheapoair to know why my ticket was canceled and I wanted return, Cheapoair agent refused to do the return, and so I called credit card company to put an end to this. Never ever ever use cheapoair!

Date of experience: September 13, 2022
Texas
1 review
0 helpful votes
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Great job thanks for all your help this was a good experience

Date of experience: September 13, 2022
Israel
1 review
0 helpful votes
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In my opinion the service is good
September 13, 2022
Updated review

In my opinion the service is good.
I'm a little confused with my payment.
On the site, I see a total debit of $1310. 68 and a debited amount on my Mastercard of $1367. 96. The reason for the difference is not explained.

Date of experience: September 13, 2022

It is very good
September 13, 2022
Previous review

It is very good

Date of experience: September 12, 2022

It the excellent service
August 17, 2022
Previous review

It the excellent service. I am happy with my booking

Date of experience: August 17, 2022
North Carolina
1 review
0 helpful votes
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Fast and easy
September 13, 2022

Fast and easy. Less expensive than other site. Smooth transaction. No issues so far.

Date of experience: September 12, 2022
Texas
1 review
0 helpful votes
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Easy to book, web site was fast and easy to toggle thru

Date of experience: September 12, 2022
Texas
1 review
0 helpful votes
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GOOD
September 12, 2022

GOOD. EASY. Flight was cheap. Baggage fees are ridiculous. Probably because the flight was so cheap. Not Cheapoair's fees I know.

Date of experience: September 12, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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