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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Very good, Easy, not hard to use website, booking air plane ticket easy
Good prices. Easy to process through the information to find a fair flight.
The first flight schedule has been changed, and I'm going to be late for the connection flight…. Don't know what to do
Good selection of flight times, convenience in finding the best flight
Is been good i like it here the experience was good and fast to book
Hidden charges are everywhere! More than I expected.
Very good service. Thank you so much! I will recommend your website to my loved one and remind them to book their tickets as soon as possible.
I've never had a flight add $100.00 to my cost due to high demand. The price they state should be the price they state.
It was good but later i received an email that they cant confirm my seats. So it ledt me devasteted because they deducted almost all the money that was in the card
Can't figure out how to cancel I am on hold with a virtual agent now. Taking too long
Good price, Always use cheap o air for my travel booking..
It was easy, but the option of handicap chair is important I am handicapped.
They were very helpful when I was switching my flight dates.
My customer service experience was really great and fantastic absolutely though!
My Name Is estrlella Arnold, i booked with Cheapoair for a round trip ticket for me to philippine and one way ticket for my Mother to the US. Cheapoair Changed out iterinaty Last minutes and expect us to respond right away. Luck of communication and gives out bad information... as we arw flying back to the US came to Find out our flight was Changed time. We've had a hell of a trip cheapoair! I would like to speak to a manager please here's my number *******381
Great, thank you. It was very easy and although it is a very short trip, and this is the first time I have tried to book myself, and my grand kids say I am not computer literate, I was able to do it.
Excellent service from Rowan in India. He was very attentive to my needs and offered excellent suggestions as well. Great asset to your company.
Great job for helping me to finance my ticket and get good price for it
The entire process is quick and easy. Cheap O air will always be my first choice when booking a flight in the future!
Okay, I booked a flight through the APP, thinking I get a double points. Then I did not get a chance to use my gift card, which I bought with my points from cheapoir. Then a reprezantative called me on my phone and sold me a protection plan again not using my gift card. So my frustration is why do I use cheapoir if I cant use ANY of my benefits/points? By the way, KAYAK same deal was cheaper! So I will use them next time for my travel! Loyalty does not work!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

