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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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New York
1 review
0 helpful votes
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Relatively easy to book flights at competitive rates
September 22, 2022
Updated review

Relatively easy to book flights at competitive rates.

Date of experience: September 21, 2022

Relatively easy to book flights
September 22, 2022
Previous review

Relatively easy to book flights.

Date of experience: September 21, 2022

Relatively easy to use
September 19, 2022
Previous review

Relatively easy to use.

Date of experience: September 19, 2022
Virginia
1 review
0 helpful votes
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Thanks for the affordable flight!
September 22, 2022

Thanks for the affordable flight! Very quick and easy service.

Date of experience: September 21, 2022
California
1 review
0 helpful votes
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Have no idea at present time, maybe next time would be

Date of experience: September 21, 2022
California
1 review
0 helpful votes
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Website needs more search options to narrow down the bookings such as baggage allowances and there are certain itineraries that they offer you but that only give you one hour in a major airport to transfer from national to international terminals or go through customs and immigration which it is not enough time. You need to be extremely careful that you do not book a trip with connecting flights were there isn't enough time to do all of the necessary customs, immigration, security controls or even to allow enough time to get water, food or a bathroom break.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2022
Georgia
1 review
0 helpful votes
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Overall, it was good
September 21, 2022

Overall, it was good. Did not like the fact that you have to pay separately for sets etc. In my opinion, the listed price should include all fees and seating prices, etc. It kind of deception to the general public that the prices listed are just the base price.

Date of experience: September 20, 2022
Canada
2 reviews
2 helpful votes
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I booked a flight in February for Christmas time. In June they told me the flights i had booked were cancelled even though the 3 other people i was travelling with flights were still confirmed. I spent the last 4 months trying to get other flight options to finally get an email saying my whole flight was cancelled. I went to call to enquire about a refund and while on hold i see i had completely new flights that were confirmed. I decided to just go with it to still go on the trip. 3 days later i get an email from cheapoair that the original flight i was on the time of it changed reminder they cancelled this flight on me 4 months ago. So this was a red flag. 30 minutes later i get an email that the new verified flight option i ended up with was now also cancelled. This company is US and i'm In Canada and am charged hundred's of dollars to sit on hold while i wait for any sort of help. Their chat feature is useless as its all machine people. I requested a refund and was told i wasn't eligible. And i continue to try and get some answers and get hung up on or the machine just stops replying to the chats. I paid over $6000 just for my flights and dealing with them has been a complete nightmare. I'm still unsure if i will get any of my money back because the minute you ask they quit answering you. I wouldn't suggest this company to my worst enemy!

Date of experience: September 20, 2022
CustomerService C. CheapOair Rep
over a year old

Missing a number from the confirmation can you resend it so we can address your schedule change.

Romania
2 reviews
0 helpful votes
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I had a good experience making reservations previous time.

Date of experience: September 20, 2022
Philippines
1 review
0 helpful votes
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Thank you for finding last minute ticket for me. I'm glad that I was still able to get a decent rate even though it was a last-minute purchase.

Date of experience: September 19, 2022
Texas
1 review
0 helpful votes
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It was awesome so far i had a great deal for my ticket and hotel reservation

Date of experience: September 19, 2022
Colorado
1 review
0 helpful votes
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I have never had such a bad flight company, the customer service is absolutely horrid. They have no desire to keep customers happy, just want to penny pinch and make their buck.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2022
Arizona
1 review
0 helpful votes
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Quick and easy on the website
September 20, 2022

Quick and easy on the website. Recommend trying to avoid customer service help.

Date of experience: September 19, 2022
Indiana
1 review
0 helpful votes
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Easy to follow instructions
September 19, 2022

Easy to follow instructions. Easy to select and go back to get the flight for the services and price we like.

Date of experience: September 19, 2022
Virginia
1 review
0 helpful votes
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I paid for a specific seat on my outgoing flight. When doing the pre-book, the airline shows I don't have a seat and I need to pay for a new seat. When contacting you, I get no help and am just told to go to the airline page and follow their instructions to book a seat

Date of experience: September 19, 2022
Virginia
1 review
0 helpful votes
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First time using CheapOair
September 19, 2022

First time using CheapOair. Was recommended by a friend. Impressive process and clear instructions. Happy with its communication re my flights and other pertinent infor.

Date of experience: September 19, 2022
California
1 review
0 helpful votes
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Great selections
September 19, 2022

Great selections. Easy to navigate through the options!

Date of experience: September 19, 2022
Uganda
1 review
0 helpful votes
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I used the website and followed the instructions well. The result was good and straight forward

Date of experience: September 19, 2022
Kuwait
1 review
0 helpful votes
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It is not only great website but it is the best world wide, price wise, service wise and most reliable website

Date of experience: September 19, 2022
Indonesia
1 review
0 helpful votes
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Still waiting for a previous refund after 6 months. Come on guys, sort this please

Date of experience: September 18, 2022
Slovakia
1 review
0 helpful votes
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Easy booking, easy to find the flight, all info available, reasonable prices

Date of experience: September 18, 2022
Florida
1 review
0 helpful votes
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Dak, was very helpful
September 18, 2022

Dak, was very helpful. Thank you so much for your help.

Date of experience: September 18, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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