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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Customer service is always patient and helpful. I've always gotten good results.
Why can't I add a checked bag online? I wanted to cancel travel protection and there was no way to do it. I had checked that box by mistake! I tried 4 times starting over and it still charged me travel protection!
It was quick and very easy. And CheapOair customer service has improved a lot.
Cheapoair site has improved a lot over the time. I like all the features and is very user friendly now.
Easy to book with Affirm This is the third time using Affirm for my bookings always easy to complete.
Excellent experience excellent always relatable and get a better deal
Unclear how to check in and check flight status. Would have been cheaper to book directly with airline.
Unclear how to check in and check flight status
This is by far the worst company to deal with. I was lied to when it came to travel insurance. I will never to this site. I lost 3000K.
The site always meets my expectations with airline options, times and pricing.
That Easy to booking tickets will use this website for next time
I like CheapOair because is very easy finding a good deal
Great and faster thank you. Very helpful information to understand.
Good, very good, the best price on the web without a doubt
A few months ago I made a car rental reservation through CheapOair, then I cancelled it the same day because I found a better rate. CheapOair charged my AMEX for $ 315, but never sent a booking confirmation! They then confirmed the cancellation of the "non-existing" booking, but did NOT refund the charge. On the cancellation, there were both the booking number and the special reference number.
I disputed the charge with AMEX and got a refund, except for an "administrative fee" of $ 13.95.
Do NOT use this company, they are not trustworthy. This impression is reinforced by the many language errors in their correspondence
Very bad sound system at your end compounded with a strong accent. I spent about an hour booking a one way ticket for two people in addition to a two way for my partner and me. The agent did not ask if I needed any special attention. Now when I phone EVA about wheelchair assistance, I get an error message saying phone back tomorrow
Great experience with you guys, hope to do this again in December
Hi hows your day, mine is awesome. Great job on your price, s cheapest tickets by far. Easy to use website
You have change the date and times on my flights 5 times already long delays at airports
You have change the date and times on my flights 5 times already
Chi bear is a great app to find cheap flights and stay in the city that you are traveling and I have a visit this website twice now and I had a great experience flying in Landon where my destination is with me I plan on using it for the future and I recommend anyone to use this app for flight and stay travel
So.: I'm booking most of my flights from CheapOair, on my last booking there was a problem... a real problem! All I can say is by the end the team at CheapOair support above and beyond and help me solve the problem with the airline. Thank you! We will keep using you in the future!
Excellent never expected such excellent service. Completely trouble-free. Thank you
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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